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Business Profile

Restaurants

Gastineau's The Roaring Cajun

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/04/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered $153.67 worth of food from this local vendor. He kept giving me excuses in regards to my delivery of my order. He told me on two different occasions to have my cooler out and he would be doing overnight deliveries in my area. Went out the next morning and nothing delivered. Next mess is he would be back through between 4 and 6 that evening and again never showed up, and would no longer respond to me. Later he posted a video on Facebook saying he was shutting down deliveries and would make it right for his customers. I gave him a bit to get settled after his travels and asked for a refund. Would not reply. I reached out again today 4/4/23 and told him I need my money back today and all he would have had to do is communicate an he would have saved a customer. He replied I will have another customer basically to replace me. When I replied it's apparent he doesn't care. He replied well you have just gone to the bottom of the list. This individual is a bully and has zero professionalism, and reading his reviews he does this often. I just need my money back as at the moment I have a $153.67 credit card bill that is due this month taken by his company, but he didn't deliver his goods as promised. If possible I will try to attach all of our correspondence and my receipts. Thank you for your time

Gastineau's The Roaring Cajun is NOT a BBB Accredited Business.

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