Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/24/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Force retaliated against me after I cancelled their fiber service. A Force tech came to my house and without informing me, cut the cat5 cable exiting my home which was connected to the newly installed Quantum box.***** ****** (who appears to be the managing owner of Force) was openly hostile when I called to see what happened. He accused Quantum of breaking laws and illegally using their equipment (the cable was apparently running through their box which is also attached to my house) and this was his justification as to why my property was vandalized. He insulted me personally, stating I was supporting a cartel vs a local veteran owned business. He also continued to send me text messages from his personal phone after I told him to not communicate with me any further.If Force has issues with other service providers, fine (***** is a former Century Link employee per his LinkedIn, so maybe this is some personal vendetta?), but thats absolutely no excuse to come onto MY property and cut MY cat5 line and then refuse to do anything to remedy the situation.Ill be copying/pasting this review to every possible place I can online, in addition to filing a police report, submitting a BBB complaint, notifying the local news, and potentially filing a small claims suit.OH! And I almost forgot, he took the time to do all of this on Christmas Eve! Happy holidays!

• Initial Complaint

  Date:06/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke with Force customer service numerous times regarding installation for high speed internet. Every time I was told that the fee would be $75 for the first 300 feet. I was also told that this was enough for most installs. They would not give me an exact amount, even though they were able to determine the exact distance based on maps of their installation plan in my area. They just repeatedly reassured me that it should be within that distance.When the technician came on May 9th, he informed me of the direction they wanted to route my fiber line. This route made the install over 500 feet. My driveway is less than 100 feet, and there is a connection box right across the street, ******************************************************** the opposite direction to the very far end of my property. I told him that distance would end up being hundreds of dollars and I did not need there service that bad. He left.I called and spoke with ***, who, within a few minutes, was able to look at their installation map and tell me that the cost would be $330. Had they told me this on any of the previous occasions when I spoke with them over the phone asking about the installation cost, I would have said no thank you. Bait and switch is the tactic being used by this unethical company that doesn't want to take the few minutes to give an accurate cost upfront to a prospective customer. They acted as if they could not determine the cost up front, but once I turned away the install tech I was able to get the total cost over the phone within minutes. The company provided zero service and they are trying to keep my $75 simply because a service tech drove up my driveway. I should have known better when they required payment in advance. Honest companies do not need to employ these tactics.

  Business Response

  Date: 06/11/2024

  The customer was offered to use the route he requested, the cost for the route he wanted would have been $1,300 due to permits and boring requirements. He was clearly informed of the cost of the visit, and the $75 doesn't even cover the two hours of a technician's time he wasted. The total cost of the line burial at ***** ***** with the already designed route was only expected to cost this individual ~$250. On top of this, it was offered that it could be spread out over several months. To run any utility line to a home costs substantially more than this. In the paperwork the customer signed and agreed to, it specifically listed in plain-text what costs were due when.

  This address and individual have now been placed on a block list for service. Any other companies looking to do legitimate business, beware of *****************************.

  Customer Answer

  Date: 06/13/2024

   
  Complaint: 21832917
  
  I am rejecting this response because:

  The technician was not there for hours, this is another lie coming from owner ***********************.  As I stated, I was told numerous times that the 300 feet covered was enough for most customers, and that they could not give me an estimated cost.  It is concerning that he was able to come up with the exact cost so quickly, after the technician left, but could not give me this important detail before the technician came to my house.  This bait and switch tactic shows the dishonest nature of ***, and Force Broadband.  Furthermore, Dans attempt at turning the issue around on me just reinforces the unethical nature of him and his company. My reputation in this community, as a Black Forest native, is solid.  After some research I can't say the same for ***.

  Sincerely,

  
  *****************************

  Business Response

  Date: 06/14/2024

  **** was provided an option to use the route he requested, he was given those costs. He was provided an alternate route that had less cost, that he did not want to use. We have no further desire to interact with this individual.

• Initial Complaint

  Date:04/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  HUGE compatability issue with ******* Every home in my new HUGE compatability issue with ******* Every home in my new development with their service has limited to no ****** smart home features! 15 total. Classic homes had to replace everyone from ****** to Amazon.I even went as far as switching from their internet to my cell phone to test / prove what everyone told them. Classic homes, homerun electronics, and other homeowners. They still denied it was them and continued to blame ******. Even told me to just wait until ****** comes out with an update.Then I decided to try Tmobile 5G internet since I had their cell service already. That would ONLY add $30 to my phone bill vs. the $70 I was paying forcebroadband. Since my home network (3 TP link mesh routers) was so easy to switch between the two services, I would conduct daily speed tests comparing the systems minutes apart. TMOBILE would consistently show on average 150 Down and 80 up, and forcebroadband would show the same 150 Down but 150 up (supposed to be 300/300). I did this for the 15 free trial from tmobile.I couldn't justify $40 more a month for faster upload only. So I requested to cancel..... and of course, they said, "Oh, we require a 30-day notice. " aka take another $70 from me. Of course...So for over 4 months they charged me $70 / month for service that was not compatabile with my snart home. Also over $120 for installation. And 4 weeks of not even using their services at all. They did finally fix it, but I already moved on without them. Tried to call me on numerous occasions to help them verify their fix....They should refund me partial for the 3 months their service was limited and fully for the month I had them off!

  Business Response

  Date: 04/18/2023

  There are no long-term contracts it is a month-to-month service and the customer is free to cancel whenever they wish.

  Customer Answer

  Date: 04/19/2023

   
  Complaint: 19948925
  
  I am rejecting this response because:

  First, i could not cancel at anytime, you require 30 day notice,  so even if i did cancel day 1 i would have been out over $200 for 1 month fee and installion.

   

  Secondly,  for months I (and many other new home owners) did not know what features were missing in our smart home by using your service. And then you repeatedly kept blaming ****** once we did realize it. Even when the home builders and electronics contractors kept insisting that it WAS YOUR SERVICE. 

  Once you finally admitted fault and starting looking for a solution you should have offered a credit or SOMETHING to your customers since we paid full price for numerous months and kept fighting for you to fix it. But instead you offered nothing! 

  in addition to that, I've never tested any speed above 150mbps even though I was paying for 300.

  You pressure customers to write positive reviews on ****** during installation. But truth is, you do not support the customers after..... if it wasn't for my persistence with classic homes, homerun electronics, and doing my own tests to PROVE IT WAS YOUR SERVICE! nothing may have ever been done... 

  Your reply earlier just proves how you don't support your customers..... it's ok, I love to share 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Similar to the other complaints, Force Broadband illegally trespassed, trenched and buried conduit/fiber on my 10acre property. They also did not use the Utility easement that runs on 3 of my neighbor's property, along the northside of my property, instead they trenched through my property to save them time and money, to avoid cross fences and dogs. I contacted them at the beginning of June and despite their promises to remove their equipment, in the end I had to obtain an attorney to get them to respond. Even then they have not followed through with their promises. These people are bullies. They want your personal property, and they don't care how they obtain it. They will lie to you, and they will lie about the law and your rights. They will offer you broadband at $50.00 a month as if that is compensation for having an easement installed on your property. They want what they want when they want it, and they don't care that they have infringed upon your rights. They avoid responding in hopes that people will just give in. We have been beyond patient with them and have only asked that they respond to our requests with a *************, even then they respond when it's convenient for them and never do what they say they're going to do. A mistake is a mistake but how many times have they done this and how many times have people not complained. I was shocked to read the other complaints because they were so similar to our experience. We incurred expenses due to their mistake and their lack of resolve concerning this issue. We did not choose to except their offer of broadband only because we did not want to enter into an agreement with a company/people we could not trust. By the way, we had 911 service in the area before Force Broadband was here and we will continue to have it without them. Force broadband as a veteran owned/operated company, I would have thought that private property would be a value regardless of utility easements or not!

  Business Response

  Date: 09/19/2022

  This has already been dealt with. I'm not sure why there is a posting on here while things are actively being worked on. This person has attempted no communication with us recently.

  Customer Answer

  Date: 09/20/2022

   
  Complaint: 18006664
  
  I am rejecting this response because the agreement that was made through attorneys with Force Broadband expired on September 9th, 2022, at 5pm. There is no ongoing work be done by them and no further communications happening. 

  First and foremost, we have been trying to resolve this issue with Force broadband since July 5th. We asked, through our attorney, that Force remove all equipment to include box and conduit that ran through our property by 
  August 31, 2022. Force Broadband asked through their attorney, that we give them until end of business day of September 9th, 2022. We graciously granted them their request. The agreement stated that everything would be removed and that our land would be graded, seeded and restored by end of day on September 9th. Force Broadband was to give us notice as to when they would be out to our property and also give us notice before entering our property. This never happened. They once again trespassed onto our property and proceeded to work and remove the equipment of their choosing. When we spoke with the men working to remove the equipment, we were told that the priority for them was to remove the box and to get it reinstalled on the other side of the fence. We informed them of the deadline, they said they knew nothing about it.  At the end of day on September 9th, the conduit was still in the ground and our land was not reseeded or restored. 

  How much energy and effort should we spend on a company that is ill managed and has no integrity? How much money should we spend on attorney fees to get someone to respect our personal property? How many times should we make an agreement just to have them renege? The last agreement was their suggested date, not ours. They don't and won't keep their word, but we will. 

   

  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Force Broadband has Illegally Trespassed, Trenched, and Buried Conduit/Fiber on my 5-Acre Property. They did not use the Utility Easement that goes around my property, instead they trenched through it to save them time and cost. They also failed to gain a county permit to do this work. I tried to negotiate easement terms of free line connectivity to my house and reduced monthly internet fees of $20 per month. These terms were rejected by owners. *********************** verbally threatened and ***********************, by email to refuse connectivity to my property if I do not grant ********* ***** also threatened that if he connected me in the future he would pass on his costs for going around my property to my connection fees. Bottom line Force Broadband has encroached on my property rights and broke trespassing laws by failing to get an easement. Despite my requests they have failed to remove their materials and restore my property to its original state in a timely manner. This legal matter has also delayed me from listing my house for sale. I find this company to be unethical management. Force Broadband has also illegally Trespassed, Trenched, and Buried Conduit/Fiber on my neighbor's property.

  Business Response

  Date: 08/20/2022

  A fiber optic line was mistakenly run outside of an easement on *****************************' property at ***********************************************************. Discussions ensued with very appropriate compensation offered for a private easement. During the time of these discussions, the lines were left in place. Ultimately, ********************** has decided not to provide the easement and the fiber optic lines are in the process of being re-routed. ********************** has made timeline demands that are not realistic for the re-routing of internet and 911 emergency traffic and has threatened to remove the lines herself, thus threatening to commit felony interference with 911 services.

  The lines are in the process of being re-routed and a document will be filed with the Clerk & ***************** of El Paso County for the property at ***** Appaloosa regarding the fact that this property will not be eligible for fiber optic internet services due to the decisions of the current property owner for any future owners of the property to understand why services are unavailable.