Auto Body Repair and Painting
The Dent CompanyFind BBB Accredited Businesses in Auto Body Repair and Painting.
About
Important information
- Advertising Review:
On December 14, 2021, Better Business Bureau contacted The Dent Company concerning the following advertising claims found on their website,http://www.thedentcompany.com/.
- "Our work is 100% guaranteed for life."
- "100% Satisfaction Guarantee."
- "Free Rental Cars"
Advertisements should be truthful, sincere offers to sell. Advertisers have a responsibility to have substantiation for all claims made and should be able to provide that substantiation upon request. All advertising that may mislead or deceive consumers should be avoided.
Use of the word "free" includes a requirement, among others, that the “free” item is actually free. When offered with the purchase of another item, the free item should not be paid for by an increase in the regular price of the other item. Whenever such an offer is made advertisers must make clear at the outset all the terms and conditions of the offer.
When using the term “warranty” or “guarantee” the advertiser should clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to the sale which could include putting it on the seller’s website. Advertisers should disclose any material limitations on a "satisfaction guarantee" or "money-back guarantee" and define, for consumers, the meaning of claims such as "lifetime guarantee."
Despite written requests, as of January 6, 2022, The Dent Company has not responded to BBB’s request for revisions and clarification in its advertising.
For additional information on the Code of Advertising, please visithttps://www.bbb.org/code-of-advertising.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.