We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Dental Management Consultants

Northglenn Smiles Dentistry

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dental Management Consultants.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 15th, 2024 I went to Northglenn Smiles Dentistry for a routine teeth cleaning. From the very start the business was upselling me, and used an invasive and unneccessary procedure to poke my gums until they **** (not done by any other dentist office i've seen). They then told me i needed to pay them 1000 dollars no matter what, even if i declined the service. I finally managed to leave with only paying for a 120 dollar "smile club service" and no teeth cleaning. They basically extorted me out of this money and provided no service to me.This chain of dentists is actively scamming patients with aggressive upselling and extortion techniques that are unethical and probably illegal with the new surprise billing act.

  • Initial Complaint

    Date:03/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had dental work done at Northglenn Smiles on November 28, 2023. I had caps put on my upper and lower teeth. On February 28, 2024, I had pain in the right side of my mouth. I made an appointment to see my physician. It was his opinion that I had a neurological issue that would cause me chronic pain for the rest of my life. I did mention dental work but he dismissed it.On the evening of Friday, March 1, 2024, I was in excruciating pain on the left side of my mouth and I went to see an emergency dentist near my home since Northglenn Smiles was not open. They gave me a shot of novocaine so that they could take x-rays (did not show an infection) and told me that since they did not do the dental work they could only provide MethylPREDNISolone 21 Tablets. I had an appointment for cleaning scheduled for Monday, March 1 at noon with Northglenn Smiles and I would see them on Monday. On Saturday, I started the tablets. On Sunday my entire left side of my face was swollen as well as my tongue. The pain was beyond anything that I have ever experienced and I just sat and cried for three days.Monday morning I called Northglenn Smiles at 7:50 am to schedule a dental emergency to see a dentist. The scheduler was rude and told me I had an appointment with a hygienist. She said that there was not a dentist available to see me. I was in so much pain and she just kept saying over and over again that a dentist was not available. I was going to have to live with this pain and they would do x-rays with the hygienist but nothing more. I called the Emergency Dentist and they saw me at 8:30 am. Due to all the swelling, they were not able to do x-rays and they gave me a prescription for AMOXI-CLAV (7 days). Based on the x-rays from Friday, the dentist said that I would probably need a Root Canal. It is Saturday, March 9, 2024, and I am still in immense pain, unable to open my mouth completely, and swelling. I have an appointment with emergency dentist on March 15, 2024.

    Customer Answer

    Date: 03/11/2024

    The dentist I saw today at Affordable Dental in Brighton said that I would need another week of antibotics (severe inflamation) and flexeril (jaw pain and movement). They have referred me to a root canal specialist. Still not able to open mouth for x-rays, etc. 

    Dental clinics like Northglenn Smiles should have a dentist available for serious emergencies for their patients. Staff should not be rude but rather be kind and considerate of patients in emense pain. The details of what happened to me show how serious this emergency was.

Northglenn Smiles Dentistry is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.