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Business Profile

Collections Agencies

Professional Bureau of Collections of Maryland, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 19 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/12/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt PROFESSIONAL COLLECT with charter communications. I do not have an contract with PROFESSIONAL COLLECT. They did not provide me with the original contract as I requested.

    Business Response

    Date: 08/15/2024

    Synergetic Communication, **** did not receive this account in the inventory that was purchased from PBCM.  Please contact PBCM for any complaints.  Thank you.

  • Initial Complaint

    Date:12/06/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ***********. I do not have a contract with Professional Bureau of Collections of Maryland, Inc. They did not provide me with original contract as requested

    Business Response

    Date: 12/18/2023

    Thank you for contacting PBCM who is now ************************* Inc.  via the consumer portal. Unfortunately, we did not find an account for you, and not able to resolve this matter. we will consider this matter closed. Thank you for allowing us the opportunity to respond to your concerns.

  • Initial Complaint

    Date:08/08/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with 05 Cashback LLC, I do not have a contract with Professional Bureau Of Collections Of Maryland, they did not provide me with the original contract as I requested.

    Business Response

    Date: 08/17/2023

    Please find the attached response. 

  • Initial Complaint

    Date:07/27/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with cashback LLC. I do not have a contract with professional bureau of collections, **** They did not provide me with the original contract as requested.

    Business Response

    Date: 08/07/2023

    Hello, 

    As previously advised, your account was assigned to ********** by Cashback, LLC. due to non-payment. Your account has been returned to the original creditor. Should you have any additional questions or concerns, please contact Cashback, LLC. directly. 

     

  • Initial Complaint

    Date:07/06/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not aware of this account. I have reached out to TransUnion Credit Bureau, and with PROFESSIONAL BUREAU OF C to have this account removed from my file and they are always saying the same excuse, which is no longer acceptable. I have filed this as an outcome of Identity Theft. Regardless of all actions done on my end, TransUnion Credit Bureau did not provide any verifiable documentation that the account is mine. Thus, I am reaching out to seek assistance to have PROFESSIONAL BUREAU OF C confirm that I have no account with them and that the TransUnion Credit Bureau can simply remove it from my credit report.

    Business Response

    Date: 07/17/2023

    Hello, 

    Please find the attached complaint response. 

  • Initial Complaint

    Date:04/11/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a text from this company on 4/10 saying:Welcome! You'll rcv msgs from Professional Bureau of Collections of Maryland, a Debt Collector # msgs vary sclk.me/pbcm Msg&DataRatesMayApply Reply STOP to stop Thought it was a scam because I havent missed payments on anything. Received another text on 4/11 saying:Professional Bureau of Collections of Maryland, **** a Debt Collector: Make your pmt by clicking pbccorp.com. Click chat if you need help. To optout reply STOP.I have never received a phone call from this company and I have no info on what I owe, how much I owe, or an account number.

    Business Response

    Date: 04/26/2023

    Hello, 

    Please find the attached complaint response and account information. 

    Customer Answer

    Date: 04/26/2023

     
    Complaint: 19922052

    I am rejecting this response because: I do not have a single attempt for a transaction on 09/05/2022 for a fanduel deposit on my bank statement. I also dont have a single deposit showing on that day on fanduels transaction history logs as well.

    Sincerely,

    ***************************

    Business Response

    Date: 05/01/2023

    Hello, 

    Your accounts have been closed with ********** as disputed. Should you have any additional questions or concerns, please contact ***********************.

  • Initial Complaint

    Date:01/23/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am receiving phone calls from this company and no debt is owed nor has it been validated per my request. This is a violation of the *****

    Business Response

    Date: 01/24/2023

    Hello, 

    Your phone number was included on an account assigned to **********.  Since the account's assignment, there has never been any successful contact or requests for validation received within our office. Your number has been put on notice and no additional calls should be received. There are no outstanding debts with ********** under your name. 

    Thank you, 

    MiMi Verdugo 

  • Initial Complaint

    Date:11/28/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had these guys call me about peeing a $1,000 debt to ****** who I hadnt used for betting of any sort for over a year and a half and randomly called asking me to pay this amount off when I had received no notices from BetMGM about owing them money nor had I gotten any notices since this collection agency took over my debt in august of this year apparently until today when they called saying I needed to pay, I contacted BetMGM and they were unable to provide any documentation showing I owed them any money and lacked any documentation showing them asking me to pay money that I owed them so I am trying to get this rid of because the original creditor has no documentation showing me owing the debt and neither does this collection agency

    Business Response

    Date: 12/01/2022

    Please find the attached response. 

    Customer Answer

    Date: 12/01/2022

     
    Complaint: 18473525

    I am rejecting this response because:I have received emails and confirmations that I do not owe you guys any money and here are the email I have from betMGM support and trust ot telling me who I owe this $1066 too and it is said to be ************ which is another collection agency and Ive disputed the charge with them and no one has given me documentation with any of you're guys info only ************ 

    Sincerely,

    *****************************

    Business Response

    Date: 12/08/2022

    Hello **********************, 

    ***********************. is not a collection agency but rather a check guarantee company, as described in the previous response. They placed your account with ********** due to non-payment for the transaction made to BetMGM, which did not clear your bank. If you wish to dispute the claim further, please visit ***********************.'s website and follow their dispute process. Documentation regarding the initial bets was included in the previous response and is attached here, for your convenience. 

    Customer Answer

    Date: 12/13/2022

     
    Complaint: 18473525

    I am rejecting this response because:You cannot not reach out to me in anyway shape or form for over a year and then suddenly come out saying I owe a debt you have said there were multiple attempts to contact me. Show me those attempts otherwise we can go to court and unless you have evidence showing you tried to reach out to get the money from me other then this one time last month then lets go to court! 

    Sincerely,

    *****************************

  • Initial Complaint

    Date:10/10/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This morning my husband received a call on his personal cell phone from someone named "***************************" from the PROFESSIONAL BUREAU OF COLLECTIONS OF MARYLAND, INC. looking for me. He took the mans name and number and said he would have me contact them. He relayed the info to me and as we both though it unusual (as I do not have any outstanding debts) I immediately returned the call to **************. The man who answered the phone would not put me through to *************************** and said he was "Out of the Office" today. I thought that was unusual, as he had called my husband only minutes earlier. The man then proceeded to attempt to phish information from me. He was able to determine my name from the telephone number that I had called him on. He proceeded to tell me that I owed $19,000 and that he would help me settle my debt today. I told him I knew of no such debt and that he could email me any documentation. He then continued to ask for more personal information. he asked me to confirm my address (which was NOT my most recent address - it was 2 years old), He then became angry and loud each time I requested a copy of the "debt owed" in writing. He repeatedly asked me if I had an account with the supposed debtor, to which i refused to answer and that angered him, he shouted that he was trying to help me and that i needed to work with him. When I told him that I was not going to give a stranger any additional information he said "then I cannot help you" and hung up on me. Afterwards I called the company whom he stated I owed the debt and they confirmed what I knew to be true, that I did not owe them any money and had a 0 balance.PROFESSIONAL BUREAU OF COLLECTIONS OF MARYLAND, INC. should not have access to peoples financial information. They are clearly not trustworthy and I believe the intent of this call was to gather info and perpetrate a scam.

    Business Response

    Date: 10/21/2022

    Hello, 

    Please find the attached complaint response. 

  • Initial Complaint

    Date:09/07/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I declare Under penalty of perjury, (under the laws of the *************, if executed outside of *****************), that the foregoing is true and correct to the best of my knowledge. Further, I certify that I am permitted by FEDERAL and STATE LAWto file this dispute. I also understand that knowing and willful misstatements or omissions of material facts constitutes a FEDEAL CRIMINAL VIOLATION punishable under 18 USC ****. Additionally, these misstatements are punishable as perjury under 18 USC ****. This item found within my credit report is not related to any transaction that I made. This debt collector is in violation for putting unknown/unauthorize account on my credit report. I never had any business with debt collector nor gave my written consent. This has caused me to suffer and its defamation of my character.Moving forward I would like you to stop reporting to all credit reporting agencies that I owe any amount to your company. Remove all false debts from my reports ASAP. I also like your company to mail me via postal mail all the changes have been made or attempted to be made within 10 days of this complaint. I demand to be compensated as well for pain and suffering.

    Business Response

    Date: 09/08/2022

    Hello, 

    A duplicate complaint was received through the **** on August 5, 2022. Please find the attached response and relevant documents. 

    Customer Answer

    Date: 09/08/2022

     
    Complaint: 17931291

    As a consumer by law, I have been in distressed about my credit report due to your company are using unfair credit reporting methods. 


    I am rejecting this response because: I never had any business with your company nor gave my written consent.

    This account is an alleged debt from different company, and you have assigned/purchased it as the new owner this is a violation of collection of extension of credit/debt. As per FTC guidelines reporting this account in my consumer credit report is a collection activity.  therefore, you are in violation under 18 U.S. Code 894 - Collection of extensions of credit Under (a)Whoever knowingly participates in any way, or conspires to do so, in the use of any extortionate means (1)to collect or attempt to collect any extension of credit, or (2)to punish any person for the nonrepayment thereof, shall be fined under this title or imprisoned not more than 20 years, or both. Your continued derogatory reporting of this account in my credit report is a form of punishment and hurting my chances of improving my living situation.

    Cease and desist also means under 15 U.S. Code ****c (c) - Communication in connection with debt collection, If a consumer notifies a debt collector in writing that the consumer refuses to pay a debt or that the consumer wishes the debt collector to cease further "communication" with the consumer, the debt collector shall not communicate further with the consumer with respect to such debt,

    communication, - includes - reporting this account in my consumer credit report.

    Cease and desist, delete this account immediately.


    Sincerely,

    **************************************

Professional Bureau of Collections of Maryland, Inc. is NOT a BBB Accredited Business.

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