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Business Profile

Construction Equipment

Bobcat of the Rockies

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Construction Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/21/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to go purchase a Bobcat ZT2000 Zero Turn Mower from Bobcat of the Rockies in ******* *** When I arrived they only had one mower in the yard and they were not able to get it started. I made it VERY clear to the salesman that I did not want that mower. They said they could get one in a crate from another dealer but it would take a few days. I said, no problem. A week later I picked up the mower and it appeared to be the same mower I looked at that would not start. This was obvious due to a number written on the rear engine shield by the dealer. The salesman even said the new mower came in with a ripped seat so they swapped it out with the seat of the mower that would not start. I could tell then that this was lies but did not say anything.Two weeks later and only 4 hours on the mower and it doesnt start most of the time and the carburetor leaks gas. Obviously the same lemon I looked at was sold to me. I called Bobcat Corporate and they said they are an independent dealer and not much they could do about the situation. This is BS to say the least. I expect to get a full refund and I will take my business elsewhere.

    Business Response

    Date: 05/29/2024

    We called the customer once we received the complaint about the equipment & apologized for the inconvenience caused. We agreed to give him an equipment replacement that same day. We delivered it to his location & picked up the  equipment he was not happy with. We normally do not operate this way & we are so sorry.

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