We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Moving and Storage Companies

Mountain Movers & Storage LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving and Storage Companies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/16/2022

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired ***** at Mountain Movers and Storage out of ********* to move our items from ********** to ********* **. in July of 2022. When the movers arrived none of the wrapping and boxing was as described by *****, the owner. Boxing large televisions and wrapping all furniture was paid for in the bid, as was insurance. They assured me everything would be delivered safely, without damage to ********* the following week. ***** also had advised all local guys would be used for loading and unloading the truck. When the truck arrived to ********* only the driver was here and we were notified ***** had posted a ********** ad to get men to come unload truck. Two men showed up several hours later and one of the men appeared to be impaired and took his clothes off in our home. The driver called ***** to complain that he could not work like this several times during unloading. Upon unwrapping our items almost every single item had physical damage. A large newer 75 inch television they boxed themselves was even damaged. I had the driver take photos and send to *****. He also got ***** on the phone and ***** advised he would file this to insurance and we would hear from them within 2 weeks. Delivery date of furniture was July 14, 2022. I have texted and called ***** over a dozen times and he will not return any type of correspondence. We have been totally ghosted by him and the company. We would like reimbursement for the damages to our items.

Mountain Movers & Storage LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.