Complaintsfor1st Class Medical LLC

• Initial Complaint

  08/16/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  1st Class Medical sold my 81 year old disabled Veteran father, ****** ******, an oxygen concentrator for $2400. They debited the funds from my dad's bank account over the phone and promised him a $700 refund if he sent them his functioning portable oxygen machine, which he could not use any longer. *** is required to be on 7-liters of continuous oxygen and his previous portable machine only went to 5 liters. He owned it for one year. The concentrator was delivered to my home by *** and was not functioning correctly when we turned it on. We called the company and they mailed my dad a return postage label. The machine was returned promptly -- confirmed delivery by ***. To this date, *** is out $2400 and the promised $700 and still has not received the concentrator. 1st Class Medical has by dad's portable machine. They will not take our calls or return our calls. The salesman is Tevin and his manager's name is Arial.

  

  Business response

  09/08/2021

  Thank you for the opportunity to answer back to this customer complaint.  When we buy back units from customers the prices range depending on the evaluation of the used unit that is being sent back to us. There is no way to give that price over the phone prior to getting the unit becuase we have no idea what the condtion of that unit is in. We can give a price range but can't give a definite quote. Once we received the unit there was 1387 hours on it and was producing low oxygen levels which means repairs needed to be done to this unit. A buy back quote was calculated and messages were left on 09/01/2021, 09/03/2012 and then I see a note on 09/07/2021 that the customer denied the quote and wanted the unit sent back, which is exacely what was done. The unit was shipped back on 09/07 and the *** tracking is ****************** and is on the way and the estimated delivery date is Monday September 13th. Once again thank you for the opportunity to answer back to this customers complaint.

  Customer response

  10/26/2021

  
  Complaint: ********
  
  I am rejecting this response because:  My father received the credit of $1,920.00 towards his **** card.  But, what happened to the remaining $75.00?  Please see the attached bank statement showing that he paid a total of $1,995.00 for the floor model oxygen machine.   He needs to be reimbursed in full.  

  
  

  
  For the record, I was only contacted once by a customer service representative of the company.  She asked several questions and when I told her that we shipped the machine directly to the manufacturer, per the prepaid preprinted mailing label that First Class Medical mailed us.  She so "oh", and said she would call me back once the machine was located at the manufacturer.  I never received any further calls.  My cell phone is the only phone I have on my person and it is owned by my employer, ******* ********* ** ******* ******.  I am an Asset Manager and am "on-call" 24/7.  I always answer my calls and/or return any messages left in voice mail.

  
  

  This matter will not be resolved until my father, ****** ** ****** receives the remaining funds of $75.00.

  
  Sincerely,
  
  ****** *****

  ************

  
  

  

  Business response

  11/04/2021

  At this point in time we will have to unfortunately agree to disagree.   I have no proof that a home unit was even sent back to us to confirm that the unit was defective. I have returned the cost of the unit and not the shipping charges that the customer is responsible for. 1st Class Medical, Inc is the one out here, we have no returned unit and we refunded the money. Keep in mind it clearly states all sales are final on the salesreceipt and I made sure we made an exception to satisfy this customer. I have attached the salesreceipt that states this and also shows what he paid for the unit, which is what I refunded. I mean no disrespect but at this time I feel harrassed by this customer's daughter. We have contacted the customer prior to this complaint to find out what would be satifactory to him and he stated that he wanted a new unit or the money back for the unit he purchased.  We processed the refund to satisfy the complaint, we do not feel comfprtable sending another unit to this customer and chose the refund as the best option. We have refunded the customer and I have provided that return receipt previously, no other credits will be given to this customer. Thank you.

  Customer response

  11/04/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  

  
  

  P.S.  I'm not harassing you, I am advocating for my 81 year old 100% disabled Veteran father.  
  
  Sincerely,
  
  ****** *****

  ***ALL SUPPORTING DOCUMENTATION REDACTED BY BBB***

   

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