Complaints

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• Initial Complaint

  Date:12/01/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company was hired to complete work paid out by our insurance company due to a water leak. We had to have the floor replaced, baseboards replaced & cabinets replaced. They were supposed to order the same cabinets as we had and just take the faces off the original cabinets and out them on the new cabinets. Since we weren't replacing all cabinets, this was the best option in order to make sure they matched. Instead, they stained the new cabinet doors and never put a final coat on so all the cabinets are gritty, they also don't match the rest of the cabinets that are in the kitchen and then couldn't put on the old doors because the cabinets are different and different sizes. The boards around the kitchen isle are not done being stained, coming apart from the cabinet and do not have the side boards on. The one cabinet also has the side coming off of it and does not have the quarter round at the bottom. All the quarter round in the kitchen around the cabinets and kitchen isle are coming off. One of the cabinets doesn't even have a door on it. The flooring is separating from the baseboards and the transitions leading into the closets the floor isn't even finished.

  Business Response

  Date: 12/19/2023

  As the homeowner was indeed not replacing all the cabinets, we did our best to match the existing cabinets and stain.  It is our understanding that the original subcontractor had been working closely with the husband, whom provided approval on the work completed.  There seems to have been a miscommunication, as the subcontractor told MJM Contracting, Inc. that both homeowners provided approval.  It was not until a phone conversation with the female homeowner, that MJM Contracting realized that homeowner did not approve.  ***** from MJM Contracting, went to the jobsite and made a list of all items that did not meet with his approval and requested that the subcontractor return to the site an make the needed repairs.  It was also determined that the best way to match the cabinet doors and stain finish was to have a custom woodworker create the doors.  Soon after, the subcontractor left the services of MJM and it was necessary to have a different subcontractor go to the jobsite to complete the required repairs.  The second subcontractor informed MJM that all the necessary repairs had been completed, except for the completion of the custom cabinet doors.  Once again, it was not until a phone call was received from the homeowner that MJM became aware that the homeowner was not satisfied with the work completed.  This phone call was not received until 2-months after it was thought that repairs were completed.  Upon receiving the phone call from the homeowner, MJM enlisted the assistance of an independent subcontractor to meet the homeowner and review the list of repairs still needed as per the homeowners request.  Subcontractor has been onsite twice to date.  The majority of the necessary work as per the initial insurance claim has been completed.  It is understandable that the homeowner feels they are entitled to a refund, but MJM feels this is not warranted, as it is basic repairs that are still required and the homeowner still owes a remaining balance on their account.

  Customer Answer

  Date: 12/19/2023

   
  Complaint: 20945630
  I am rejecting this response because some of the statements ************ are not true. The subcontractors that have been out both said they were coming back to complete work and then never returned. The reason the phone calls were made to MJM so far in between is because we were waiting for them to come back multiple times. Currently there is a subcontractor stating he is coming but has yet to come. He last messaged me he wouldnt be able to come out until the 1st or 2nd week of January. So we are waiting to see. The work that needs to be completed is not minimal. The doors and drawers on the cabinets still do not match and we are still missing one door. The work the second contractor did to fix the floor is not acceptable. There is glue showing through the floor boards, the kitchen island has still not been replaced where the boards are coming apart. There is no final coat on the stain on any of the cabinets making them rough and gritty. This is by far not minimal work that needs to be fixed. A floor board in our front room has separated from the the rest of the boards. The quarter round is coming off around all cabinets. The baseboards are still not filled in the corners or where they were cut to meet. This is a lot of work that needs to be done. This has been documented 3 times and 3 different subcontractors have been out to see the work and supposedly were going to fix it. None of it has been fixed. We have paid the company money for work that was never completed so I  unsure why they bring up we owe them more money. We will pay them the remainder of the money if the work is completed and done correctly . Im curious why the contractor himself doesnt come out and inspect the work of the subcontractor after they tell him the work is complete. Anyone who came to inspect this work can see that they have not completed the job and that they have not done the work we have already paid them to do. 

  Sincerely,

  ***********************

  Business Response

  Date: 01/11/2024

  MJM Contracting, Inc. has sent an independent contractor to the residence to evaluate the work.  This same independent contractor will take responsibility for completing the repairs to the homeowners satisfaction.  Owner of MJM has been monitoring the progress.  Replacement flooring and quarter round has been ordered to begin repairs.