Complaints

• Initial Complaint

  09/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I visited midas the last week of Aug because my gas gauge wasn't working and I smelled gas fumes. After inspection **** told me to go home and order a fuel sending unit and to call for appointment when it came in.i did my appointment was set for Sept 1st at 8 a.m it was a 4 hour job. I called at 2 p.m to see if it was ready for pick up. **** explained that the tech found a loose hose and tightened it and it should take care of fume smell. I ask if he installed part and he said he hadnt and he would have him drop the tank again and it would now be ready the following day. Friday at 530p.m its ready for pick up. I grab it take it home Sunday i drive it to work and all of a sudden rpms start jumping and vehicle dies. I get off highway and turn it off start it back up and it goes, i dont think anything of it however it happened 10 more times before i was able to safely get parked. When i open my door i fuel is gushing out of the bottom of my vehicle. I have to call 911 and have fire department come out and clean fuel spill. They tell me i need to be towed immediately so i call tow and have it towed back to midas. It was a holiday weekend labor day. So 1st thing Tuesday morning i show up to midas with videos of the fuel pouring out of vehicle. They take a couple days and reply with the tank needs to be replaced dont worry we are taking care of it. I ask if they are able to reimburse me for my tow they te me to call corporate wich i do, i speak with district manager for pueblo and **************** and he says it was not their fault there was a leak in the tank and they will be fixing it and giving me a full tank of gas and i should be happy with that. My vehicle went in with a full tank it also did not have a major gas leak prior to its visit to this location. I was quoted and billed $508 for this job. I paid 508 for job, 434 for a tow. I was provided 2 different vehicle reports. Most recent after tank installed shows fault part however it part they installed

  Business response

  09/30/2022

  The customers issue is with a Midas in ******, **. My franchise does not own Midas locations in **. Customer needs to contact ******************** Consumer Relations at ************ so they can put them in touch with the proper franchise to address their issue. 

  Business response

  10/03/2022

  This issue has been taken care of. The customers brother installed a fuel pump and damaged several other components causing a fuel vapor smell which she came in for. **** informed her of the issue and also informed her that her brother cut a hole in her floor board to try to access the fuel pump easier which didn't work. The hole in the floor board allowed the fuel smell to enter the cab easier. **** told her to supply the fuel pump and we'd install it for her in order to save her money. We installed the pump and all was well however we didn't notice the tank was damaged due to rust and corrosion due to it being hidden by dirt and debris build up that wasn't disturbed in order to keep it from falling into the tank. Once the customer filled up the vehicle full of gas to the top and was parked on an incline is when it started to leak. She had the vehicle towed in and the only way we were able to find the leak was by removing the tank and following the fuel residue trail. This is when we were forced to remove the debris and found the top of the tank rusted out. We informed her of the issue we found and since we missed it we replaced the tank for her and filled it up with fuel at no cost to her. This was the only resolution to be able to get her back on the road. She requested to be reimbursed for the tow bill which we declined since it wasn't required and we replaced the tank at no cost. She was happy with the resolution then but now wants to file a complaint due to financial hardship. While we are sympathetic to her situation, we have already gone above and beyond to remedy this issue since the damage wasn't caused by us originally.   

• Initial Complaint

  06/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I took my car to be fixed for the air conditioner- payed quite alot of money and was told it was fixed. Several days later no A/C and took the car back to only be told to pay again to fix the issue that they have now found ... I should NOT have to be pay twice for what was supposed to be fixed to begin with. The issue should have fixed to begin with when I initially paid.

  Business response

  06/22/2022

  To whom it may concern,

   

      On 5/7/22 the customer in question brought their vehicle in for an oil change. The service was preformed and the customer left, a short while later the customer returned stating there was an oil leak. We promptly brought the vehicle back in to the shop to investigate the issue. We found the vehicle was 1.5 quarts of oil low and found the oil filter was leaking due to a defective/damaged gasket. At this time we looked for any other issues with the oil system and found none. We discussed our findings with the customer and assured them we would take care of the issue and get them back on the road shortly. There was still plenty of oil in the 5 quart system since it was only 1.5 quarts low, so we topped off the oil and replaced the defective oil filter and monitored  the vehicle for leaks. No leaks were present from the oil filter or drain plug and the oil level was perfect, also worth noting during these events there was no abnormal noises from the engine as it was never ran out of oil.

      After 5 days of driving the customer called us saying they broke down and asked if we could take a look. In an effort to help out we had the vehicle towed in to our shop at our expense to find out what was going on. Once the vehicle arrived we verified it had nothing to do with the oil change or even the oil system in general, the oil level was full and there were no oil leaks. The issue was the vehicle overheated due to the presence of leak stop and rust in the cooling system. Coolant could not pass through the system properly to keep the engine cool on these hotter days and the customer continued to drive the vehicle in this condition, by his own admission, until the vehicles engine shut down. By the time the vehicle arrived the engine cooled and we were able to open the system and this is when we discovered the contaminates in the cooling system. We shared this info with the customer and gave an estimate for repair since it was an unrelated issue. The customer declined repairs due to the cost and verbally stated he would keep putting coolant in it and hope for the best. We notated the invoice with our findings and the customers statement of their plan of action which was gone over again and the customer signed off on the invoice. After their plan failed and they couldnt afford repairs they obviously decided to point the finger and place blame elsewhere.

      It is a simple fact this issue was not caused by the oil filter leaking a minimal amount of oil from the filter, the cooling system issue is completely different and there is absolutely no liability on our part since the customer overheated their vehicle several days later and continued to drive with this condition until it shut down. When this was brought to my attention, I did feel for the customers situation and offered to pull some strings with parts vendors, donate some labor, and try to get their vehicle fixed at a more manageable cost but due to constant harassment and business bashing posts online by these people, that offer has since been rescinded and they are no longer allowed on the property. While the situation is unfortunate we will not go out of our way to help someone who demonstrates this type of behavior and harassment as this issue was caused solely by their actions and poor decisions. The mentioned invoice is attached retaining the notes of what we found with the vehicle overheating, the customers plan of action, and their signature accepting the diagnosis and taking the vehicle without repairs.

      

   

                    *****************************

  District Manager Southern ********

      **************************

                   ************

    

   

   

                 *****************************

  District Manager Southern ********

     **************************

                  ************

  Customer response

  06/22/2022

   
  Complaint: 17431032
  
  I am rejecting this response because: I was told by YOUR "so called mechanics" when I did the initial diagnostic that it just needed an AC recharge which I paid hundreds to do. Then after the next day it was blowing hot air, you all want to "charge" again and say you "found" the issue and want to recharge . I paid initially to find the issue not hundreds to add some freon . SO BY THIS I am rejecting because this is untrue what is being said and what was done. You are not doing any "favors" by recharging the system, I paid for it to be recharged because that is what I was TOLD the issue was , not its a totally different story. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  06/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On May 7th midas lied to me about a part recall that caused an oil leak. The part was not recalled. The employee lied about the service provided. The manager then called and attempted to resolve this. Gave no acceptable means to resolve the issue. Filing the complaint because it is my understanding the business has refused liability.

  Business response

  06/17/2022

   

  CUSTOMER CALLED US ABOUT ENGINE KNOCK AFTER OIL CHANGE, FOUND ENGINE WAS STILL FULL OF OIL AFTER WE HAD THE VEHICLE TOWED IN AT COST, FOUND ENGINE SEVERLY OVERHEATING AND COOLANT SYSTEM FULL OF FOREIGN DEBRIS AND RUST, CUSTOMER WAS RECOMMENDED FULL COOLANT SYSTEM OVERHAUL AND THEN CUSTOMER DECLINED ALL SERVICES. CUSTOMER WAS NOT CHARGED FOR TOW IN EVEN THOUGH WE DID NOT CAUSE THE ISSUE IT WAS TOWED AS A COURTESY. CUSTOMER STATED THAT ********* WAS SUPPOSED TO HAVE FIXED ALL OF THE COOLANT ISSUES AND WAS SUPPOSED TO CONTACT ********* ABOUT REPAIRS, CUSTOMER SIGHNED REPAIR ORDER THAT STATES THAT MIDAS WAS NOT RESPONSIBLE FOR ANY AND ALL DAMAGES CAUSED THEM DECLINING REPAIRS AND HOPING FOR THE BEST THAT THE VEHICLE WOULD MAKE IT TO VIRGINIA . ATTACHED ABOVE IS THE REPAIR ORDER WITH VOID OF ANY AND ALL WARRANTY SIGNED BY THE CLAIMANT.

  Customer response

  06/18/2022

   
  Complaint: 17339610
  
  I am rejecting this response because:
  
  3 other mechanics in town says your lying.Sincerely,
  
  *****************************

  Business response

  06/28/2022

  Here is a copy of the work ****************** declined to do to fix the overheating issue. ****************** had the vehicle towed in to our facility, we covered the tow bill. He declined to do the repairs to fix his van, then continued to drive the vehicle against our advice in the overheating condition until he blew up the motor.
  
  As states in the repair order notes at the bottom of page 1, His coolant system was contaminated filled with rust and other particulates recommend full cooling system overhaul.

  Customer response

  06/28/2022

   
  Complaint: 17339610
  
  I am rejecting this response because if they will lie about the recall they will lie about negligence. Their call records for may 7th and 8th will show the employees lied to me showed me fake paperwork and then blamed me for the damage caused to my engine which I have a local mechanic that said the initial damage to the engine caused a systemic failure.:
  
  Sincerely,
  
  *****************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩