Reviews

Review Details

• Review fromGene S

  Date: 10/01/2024

  1 star

  Gene S

  Date: 10/01/2024

  October 1, 2024 Parkeys Heating ************************************************ Mr. *********** My name is **** *******, **********************************************************************************************. Your company serviced the 2 furnaces in my home last October 18. As part of that service it was determined that the furnaces required changing the Motor Run Capacitors. The charge for that service was $321 each. I actually paid a visit to your company to protest that charge, $642, because a new capacitor from Graingers only cost $4. I am not sure who talked with me but I was told something to the effect that there is a lot of training required to be able to determine that the capacitors were faulty and that there was expense in doing that. I wasnt fully convinced but I didnt seem to have any other way to satisfy my complaint!So ,obviously, I went to another heating company this year for the annual checkup as I felt I had been taken!! Interestingly, I had the furnaces checked for winter today. This company found one of the motor run capacitors was not even hooked up! And, the technician told me his company would only charge $125 for each capacitor, or $250 to replace both! That is why I really feel taken!Certainly I will not be recommending Parkeys Heating to anyone inquiring, and I do have inquiries from time to time. I am also sending copy of this letter to the BBB just for the record.All this for your consideration,**** ******* CC: BBB
  

  R Buck Heating & Cooling

  Date: 10/02/2024

  ****************** you for reaching out with your concerns. I have reviewed your prior visits with us and checked to ensure my tech was following guidelines. While he did provide estimates based on the pricebook he had I would like to take some time to chat with you about your experience and make it right. please feel free to call me at ************. ****** ****** General Manager

• Review fromJuanita N

  Date: 04/26/2024

  5 stars
  I had a serious problem with my air conditioner and I called R Buck. I was given an appointment right way, and I was sent several text messages and emails reminding me know about the appointment date and time. **** came at the appointed time to service the air conditioner. Not only did he solve the problem but found a couple of other issues that I was not aware of. **** did an excellent job in record time and he also cleaned up the mess when he was finished. **** was very personable and courteous. I would call again when I need assistance, and I will request **** to do the service. Thank you to ********** for being such a great company.

• Review fromCarey A

  Date: 01/30/2024

  1 star
  They initially said they could not replace or fix the broken propane heater I had. Then they said I don't have the right shape crawl space for forced air. So for heat and cooling they suggested mini splits. I spent $18k+ for two mini splits. Fast forward to January and it's 45 degrees in the house and the pipes froze 3 times in 5 days. They come out and tell me these aren't actually for a primary heat source, and that they expected me to use the propane heater as the primary source....the one they initially said they couldn't fix or replace. Final kicker? The guy is like....let me get you an estimate for a new propane heater. Wth?? I could have done a lot more with that 18k than blow it on a disreputable company, only to have to buy a pellet stove elsewhere anyway!

• Review fromJeffrey G

  Date: 08/25/2023

  5 stars
  R-BUCK installed new heater/ac unit yesterday 16 **** unit unreal Professional and Super Quality.Today **** came by checked all vents for flow and Temps passed big time. BIG SHOUT OUT R-BUCK and Personal. Thank so much.

• Review fromRANDALL P

  Date: 06/29/2022

  5 stars
  ***** technicians are real pros! We have had them repair our furnace when it went out and it works great now (two years and counting). We also had them install a central A/C unit and it works great. These guys come on time and do great work. We also have a maintenance contract with them for both our furnace and A/C. They even give us simple tips on how to maintain each unit to keep them running in tip top shape. We can't say enough good things about ***** HVAC company! Two thumbs up and five stars plus (more stars if we could give them more).