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Business Profile

Plumbing and Heating

Premier Plumbing Summit County

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/23/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I requested plumbing service for my condo unit located at 2404 Ryan Gulch Ct in Silverthorne on 7/21/23, asking them to check all sink and shower valves to make sure they are working correctly and to replace the shower valve. The plumber instead diagnosed that there was no hot water in multiple units (already established and reason for my request to check my individual unit). No service was performed in my unit but I was billed for an already diagnosed building plumbing issue. I have contacted Premier Plumbing on the following dates 8/11/23, 10/20/23, 1/3/24, 1/4/24, 2/27/24, 2/28/24, 3/11/24, 3/14/24 and 5/23/24. My last three conversations with Francia concluded with her stating that the bill should have gone to the HOA and not me and that I would no longer received past due notices for work not completed. On 5/23/24 I received a call from Grace regarding the past due notice and was asked to call her back. I called back and was told that Grace works out of another office (unable to contact her directly) so she needs to call me back. (no return call as of this writing) I just want this issue to be resolved. Either Premier can actually perform the service I requested and I will be happy to pay for it, or please stop sending me (and calling me) regarding a bill for a service not performed.

    Business Response

    Date: 07/02/2024

    Hello,

    We have been in touch with Patrick prior to having receiving this complaint and the situation was resolved before we receive the notice, he said he was going to withdraw it which is why we did not respond to the first notice.

    We are in good standing with him as a client are currently working on a job for him

    All matters regarding this situation have been resolved as far as we know and the invoice in question did get to the correct property management company which is now the 3rd company the complex has been with since the job was completed. 

    Please let us know if you need anything further to resolve this.

    Thank you,

    George

    Customer Answer

    Date: 07/05/2024

    Better Business Bureau:

    I have reviewed the response made by the business, and find that this resolution is satisfactory to me.

    Regards,

    Patrick Howard

Premier Plumbing Summit County is NOT a BBB Accredited Business.

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