ComplaintsforXperience Days Inc
Current Alerts For This Business
Consumers primarily allege encountering significant obstacles when attempting to redeem gift vouchers on the business’s website. Complainants also report difficulty reaching customer service representatives when seeking assistance or to request refunds for items they are unable to use.
BBB contacted the business by email and postal mail on June 9, 2023 and June 26, 2023 requesting a written response that outlines a plan to address the pattern of complaints.
The business did not respond to BBB’s concerns listed above.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/12/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My wife purchased a Bull Ring Ride Along gift for me from this company for my 40th birthday for $120. Due to COVID, they cancelled all the events they had available so I had to wait over a year for more to show up. I kept contacting the company asking for more info and they were very unhelpful. My certificate had also expired since it was past a year and they did reactivate this. Finally when new dates showed up in 2022, their terms of service had changed requiring all attendees to be vaccinated. I am not able to be, but they refused to give a refund saying all things are non refundable. This is fraud and medical discrimination.Initial Complaint
03/02/2022
- Complaint Type:
- Product Issues
- Status:
- Unresolved
I bought an "experience" through this company in Palm Springs for my 5th Anniversary with my wife. COVID happened and we weren't able to go when we wanted to. I called Xperience Days to get a refund and nobody answers the phone. I left messages and nobody responds. I've emailed them 30 times, and their only response is that they cannot assist me, they cannot provide a refund, and my voucher is expired. They have stolen $400 from my family and I, and there is no way to get it back. I will be filing a small claims lawsuit in CA, but they are based on CO. I imagine I can get a judgment against them but what's it worth if they never pay? NEVER use this company.Business response
03/10/2022
Please find attached the correspondence with the complainant.
We have attempted to assist the customer on numerous occasions; however, they have not provided the information needed to aid their inquiries.
Customer response
03/10/2022
Complaint: ********
I am rejecting this response because: I provided them with all the information on the voucher they provided me. They tell me to log into the website and get the "19 digit redemption reference number" but when I do, the site says the voucher has expired. There is no possibility or way for me to obtain the voucher and the reference number because the website prevents me from doing so.So I am literally prevented from getting them the number they say they need to give me a refund. It's a complete racket, and nears fraud considering all these other reviews I'm seeing online say the same thing. I demand a full refund of $320 from these crooks.
Regards,
******* *****Business response
03/21/2022
The customer is welcome to forward the email received with the link to the certificate to [email protected] for assistance, if they do not have access to the original certificate delivered.Customer response
03/21/2022
Complaint: ********
I am rejecting this response because: I have sent the email I received and they refuse to reimburse me. I've sent it 4 times and all I get is the runaround, which is exactly what this business is doing in response to this BBB complaint. Game of cat and mouse.I want a full refund. They refuse to take any responsibility.
Regards,
******* *****Business response
04/01/2022
Neither the redemption reference number nor the original email received containing the link to the certificate have ever been sent by this customer in any of their communications. Until either the redemption reference number or the email containing the certificate is received, we are unable to further assist Mr. *****.
Best Regards,
The Look After Me Team
@ Xperience Days
www.XperienceDays.comCustomer response
04/01/2022
Complaint: ********
I am rejecting this response because: see attached. It is impossible for me to get a redemption reference number and what you want because my certificate has "expired" according to the seller's website. I wish someone would call me, or answer messages, or actually engage in some customer service. HELP BBB, sanction these guys or SOMETHING.
Regards,
******* *****Initial Complaint
02/18/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a gift certificate for a helicopter ride in Destin Florida for my parents as a Christmas present. They are snowbirds down there. They tried to book a date and the company said they had no dates available. I took over communications and they gave me the same response. I've asked for a reason and/or a refund to which all communication has now ceased. I would just like a refund.Business response
02/21/2022
This transaction was in fact refunded.
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Contact Information
Customer Complaints Summary
13 total complaints in the last 3 years.
2 complaints closed in the last 12 months.