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Business Profile

Property Management

RSG Property Management, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/13/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since we moved into the apartment complex this company manages, we've had an unmanaged cockroach infestation for weeks, no A/C, and have been verbally abused by Lindsie and Lindsay who co-run this scam business.

    Business Response

    Date: 05/01/2023

    I have received a notice of a BBB complaint against my management company, RSG Property Management, that leases and manages property in the Grand Junction Area, including **** ******* ******* **** * (the property for which this complaint refers).

    The complaint focuses on 2 things: Cockroach Infestation, No A/C

    Cockroach Complaint: We had not received any other complaints of any bugs or infestation from the other 19 units in the 1225 Bunting complex, however we took this complaint seriously and had the entire property sprayed outside and also sprayed in interior of Unit 3.  The spraying took place within about 1 week of the complaint.  We have had no further complaints to date about cockroaches or other pests since the spraying took place.  Furthermore, the vendor who entered U3 to spray said the apartment was extremely filthy and cluttered.  This can lead to pest infestations and should be remediated by the tenant.

    A/C Not On: The property consists of 20-1 bedroom/1 bathroom units, each with their own roof mounted swamp cooler.  The complaint was made when winter weather was still being experienced (March/Early April).  We cannot put swamp coolers in service until freezing temperatures abate for the season since the evaporate water as a means to cool.  Turning on early would freeze up lines and damage coolers.  Therefore it is our policy to turn on all swamp coolers (at 1225 Bunting and other properties) during the first 2 weeks of May (putting coolers in service is happening right now, 5/1).

    I feel the complaint is unfair overall - we were quick to act on the cockroach complaint and having swamp cooler AC turned on when it is snowing/wintery weather in March and April is not reasonable.  Also, I take pride in my assistants (Lindsie and Lindsay) and their ability to provide exceptional customer service.  I apologize that this tenant in U3 feels as thought they have been verbally abused, but I have confirmed with my assistants that they have treated the aforementioned tenant with proper respect and customer service.

    If this Tenant would like to terminate their lease early, I would be to happy to discuss the details and work out a solution for early termination.  My number is ************.

    Customer Answer

    Date: 05/02/2023

    Better Business Bureau:

    I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
    Still a predatory company, and we talked to neighbors who all commiserate that Lindsay and Lindsie are horrible people that are incredibly unkind and definitely talk crap about other tenants. 

RSG Property Management, LLC is NOT a BBB Accredited Business.

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