Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brightstar Management has been "managing" our *** for the last couple of years. In the last six months, they hired a new manager for our community who has not been providing services to our ***. He has approved landscaping work without Board approval, has paid bills out of a closed bank account, causing the *** to pay a bounced check fee, and has increased the *** fee a year ahead of the Board's intent. The company itself has not been paying our bills for the last two months and has refused to credit our account for the bounced check fee. Overall Brightstar nickel and dimes clients to where they are paying far more that the monthly management fee every month.Our Board would like resolution in the amount of $1,450.00 to reimburse us for One month's management fee, the transition fee, and the bounced check fee.

  Business Response

  Date: 12/03/2024

  ******,

  These accusations are just false.  We did not approve any landscaping work without Board approval.  We were going through a banking relationship change, which you all were notified of.  A payment tried to pull out of the old account.  We caught it and made the payment out of the new account.  We addressed this with the vendor and took care of the *** charge at the company level.  There was no negative impact to the Association through this process.  The invoices you are referring to as not being paid, were sent to us late by the vendor.  We uploaded them for approval upon receipt.  The Board was completely unaware and refused to be educated on the budget approval/ratification process.  Out of your own words when we spoke on the phone " I don't have time for this, I didn't even look at the budget that was sent over to me for approval.".  So, when you were shocked that the draft budget you didn't look at, but approved, was ratified at a meeting, there wasn't much we could do at that point.  The Board is responsible for approving a draft budget.  Which you did.  We setup the annual meeting and budget ratification meeting as required by law.  Sent out all appropriate notices in a timely fashion.  You attended the budget ratification meeting.  The budget was ratified.  The assessments were increased as outlined in the budget.  The increase was entered into our system and billed accordingly.  The Board not being aware any of this happened is astonishing and says much more about the willingness to be engaged in the process.  When I spoke to you about this you refused any education around the process I offered.  We did our job.  And the Board is responsible to do theirs.   Our fees are clearly outlined in the contract you signed.  We did not assess any fees outside of that agreement for services.  There will be no refunds because the Board chose to not participate in the process or review documents.

   

  Customer Answer

  Date: 12/03/2024

   
  Complaint: 22592187

  I am rejecting this response because:

  Your staff did approve landscaping work without Board approval. We received invoices for work we had no idea about - ask ***** and he can tell you he approved the work without asking us.  Something he felt he had the authority to do, which he did not. We spoke to the vendor who verified that. 

  You "took care of the *** charge at the company level" only after we repeatedly asked for reimbursement.

  Not sure where you got this from: "The Board was completely unaware and refused to be educated on the budget approval/ratification process.  Out of your own words when we spoke on the phone " I don't have time for this, I didn't even look at the budget that was sent over to me for approval."  I PUT THE BUDGET TOGETHER WITH **** AND AM FULLY AWARE OF WHAT IS IN THERE.

  "We setup the annual meeting and budget ratification meeting as required by law.  Sent out all appropriate notices in a timely fashion."  Three notices were sent out for the meeting because ***** could not get the date, time and location correct the first few times.

  *****, your company has repeatedly billed us for services without ever sending on invoice outlining the work performed. You are a thief and a liar.

  Sincerely,

  
  ****** ******

• Initial Complaint

  Date:03/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lived in Park North townhouses for 4 years now. Managed by 4 seasons HOA group. When I moved in HOA was 375 a month then went to 433 a month a year ago and now they are trying to get 525 a month.This this is completely rediculas. The average cost for HOA in ****** for communities on a golf course is 348 a month. ******** is 170 a month. All areas in ******** average at 401 a month. We do not live any where extravagant what so ever. We barely got a swimming pool again. We have no club house and the landscaping is horrible. Like I said still no lawn in front of my home for 2 years now. You want to charge all the owners almost another 100 dollars a month for absolutely nothing when the basics haven't even been met. I think this needs to be taken further if this is what they are planning on trying to do because trying to charge 525 a month is absurd and robbery! I will be printing out all the costs and having them looked over because this is absurd and robbery!

  Business Response

  Date: 03/14/2024

  Good afternoon,

  I wanted to take an opportunity to respond to your message.  The management company does not have any impact on dues increases.  We are also not capable of forcing boards to make any decisions, only provide guidance in their roles.  If the community has historically not raised dues to be able to cover the increasing costs to keep the amenities functioning, sometimes these situations can arise.  If there is deferred maintenance, there must be a plan put in place to slowly get those amenities back up and running without inflicting too much of an increase to homeowners to tackle them all in one year.  This has been the case with Park North.  But there are operating expenses that are out of the communities' control that can increase such as insurance, landscaping, pool maintenance, snow removal etc.  As those expenses in the market increase, the assessments must be raised to cover those increased operating expenses.  These topics are regularly discussed at all Board meetings for the community and the budget as well as all expenses are available to view by all homeowners.  We encourage homeowners to attend these meetings to gain the knowledge and education around decisions being made for the community.  ********* and management company will consistently review vendor selection and continue to try to find ways to reduce operating expenses of the **** but there is a reality that costs for everything continue to rise.  Especially in the insurance sector over the last 2 years.  With these increases, the dues must increase as well.  But most importantly, I wanted to explain that as the management company, we are here to provide guidance and support, but we do not ultimately dictate the assessment dues cost to homeowners.  We would also invite all homeowners to run for Board seats as they open to better understand the role the Board members play in the community and the sometimes-difficult decisions they are met with as it relates to managing a budget in an environment where the cost to do business continues to rise.  

  Sincerely,

  *********************

• Initial Complaint

  Date:02/12/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a condo in a ******************* in ******, **. It is managed by 4 Seasons Management. I just received a letter that my HOA that fees are going from $346/mo to $621.50/mo starting In April. This is unbelievable! There is a meeting on Feb 22 to ratify the budget. I am hoping we get enough owners there to veto it. 4 Seasons Management says basically the increase is due to increased insurance premiumsreplacement materials, ********** in case of a large claim. It seems unreasonable to ask home owners to foot the whole bill for this. Is the management company not responsible for some of this? Is there anything that can be done to force insurance companies to better collaborate with HOAs? Any advice you could provide would be greatly appreciated.

  Business Response

  Date: 02/13/2024

  Hi *****,

  No, Management Companies are not responsible for increases to ********************* Premium's.  This is in no way something we have control over.  Please plan to attend the meeting on the 22nd to ask any additional questions you might have or request further clarification on the insurance premium increase.  

  Sincerely,

  *********************

  Customer Answer

  Date: 02/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:04/10/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold my condo on March 31, 2023. I did not realize that they would still take out my $315 monthly recurring billing amount for the April *************** - even though I sold my unit in March. When I requested they refund that payment, 4 Seasons told me they don't issue refunds. They instructed me to file a dispute with my bank instead! Ridiculous suggestion. They charged me over $750 for various closing documents, transfer fees, rush charges, service fees, etc. They need to refund this amount that they should not have.Response from *********************, President of 4 Seasons Management:"We dont manage homeowner payments. It is the homeowners responsibility to shut their payments down through their portal. Please begin a dispute with your bank and they will work with the payment processor for a refund."

  Business Response

  Date: 04/10/2023

  ******,

  As we discussed, our payments are setup and initiated by the homeowners through their portals.  We have no way of knowing a homeowner has sold their property until we receive the transfer paperwork from the title company, which we had not received by the time the April HOA payment was due.  You had not deactivated your auto pay which is why it pulled.  You were told you would receive a refund check forwarded to your new address once we completed the ownership transfer or if you needed a more immediate resolution, you would need to speak with your bank, and they would work with our third-party payment processor on issuing the refund.  We also discussed in detail and were able to show you where our fees for resale were located and outlined.  These were all disclosed properly and there will be no refund as every homeowner pays these fees when they move.  We tried to help you understand yours were higher than some other homeowners because you live in a sub association so there are fees assessed at the master association level as well, in which we don't manage and can't speak on behalf of.  I'm unsure how else do address the complaint as everything that occurred was normal business activity.  We responded and educated you as the homeowner quickly, each time you had an inquiry.  Whether or not you agreed with the answers, doesn't indicate a lack of service on the management company's part.  Hopefully this helps continue to address the concern.  

  Thanks, 

  Laura 

  Customer Answer

  Date: 04/10/2023

   
  Complaint: 19916560
  
  I am rejecting this response because:

   

  You also told me it would take the title company ***** days to send you the transfer documents so you can review it all and issue a refund check.  However, it only took 1 business day for Canyon Title to mail it to you.  It was mailed 1 week ago on April 3, 2023.  You probably have the paperwork already (have you looked?) as it doesn't take a week for mail to be delivered to another Denver ***** address.  Please confirm you are mailing my refund.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 04/26/2023

  Every title company is different.  That is the average timeline we see between closings and receipt of the transfer paperwork and credit's that are issued, being recieved by the seller.  My attempt was to set a realistic expectation so there was no further frustration.  When the transfer paperwork was received, we processed it and sent you the refund, as promised.  This is a trusted process, It's unfortunate you weren't able to hang in there while we went through it without feeling the need to escalate to a BBB complaint.  Have a wonderful day.

  Thanks,

  *********************

  Customer Answer

  Date: 04/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Sincerely,
  

  
  *****************************

• Initial Complaint

  Date:01/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are being charged a fee of 111% of our total invoice because the payment was late. 4 Seasons sent changed their payment processing, made zero attempts to contact us regarding our payment, then slapped on $150 fee on an invoice of $135. The payments in question are quarterly payments so not something we have at the top of our mind everyday. I believe this is a predatory business practice and don't believe we should have to pay such an insane fee. There was no attempt to communicate with us, there was no attempt to let us know they changed their payment processing software, and the company refuses to work with us on the fees.

  Business Response

  Date: 01/09/2023

  **************,

  Please review your Associations updated Collection Policy, effective 8/10/2022.  These changes were put in place in an effort to remain compliant with the new House Bill **** passed by the Govenor in June 2022.  It is now required to deliver delinquency notices First Class Mail, Certified Mail as well as hand delivered by a process server to the residence.  These were not changes made by 4 Seasons nor are they dictated by our company.  *************** sent out courtesy letters in November to all homeowners that were past due prior to sending the delinquency notices.  This was a law that was passed, and we are abiding by the new rules and guidelines set forth in this law.  These are collection costs associated with the required new collection process.  For any fee waivers, you must contact the ***************** to request as they were hard charges incurred to the Assocation.  

   

  Thanks,

  *********************

  Customer Answer

  Date: 01/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  It would have been nice if it were explained like this any of the three times I spoke with a 4 seasons employee.  I do not accept the charges as it is unfair to charge 111% fee after they make it so difficult to pay the charges.  As I explained to *****, we mailed a check, and also sent a voided check for auto payment when our previous payment was collected.  Neither were "received". 

   
  Sincerely,
  
  *****************

• Initial Complaint

  Date:12/13/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold my condo on 10/30/2022, the *** took out their monthly *** payment of $400 on 11/06/2022. 4 Seasons had all appropriate paper work and payments for the property transfer. I have contacted accounting at 4 Seasons and have been promised my refund check I have not received my check.

  Business Response

  Date: 12/29/2022

  *****,

  Once a sales transaction closes, it is common for it to take up to 60 days for us to receive the transfer paperwork.  We received this paperwork on 12/11 and a check for $400 was cut and mailed to you on 12/12/22.  Thanks, *****

  Customer Answer

  Date: 12/30/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/11/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a complaint five months ago with 4 Seasons regarding repairs that needed to be completed on the back deck of our property, paint drips on our garage and damage to our fence from the landscaping service. Previous repairs by the *** had not been done completely or properly, creating a hazardous situation for my tenant. The following need to be rectified immediately:1. Missing hand rail needs to be installed 2. Paint drips need to be removed from garage door or garage door needs to be repainted 3. Damaged fence needs to be replaced. The company no longer returns phone calls or emails regarding this problem.

  Business Response

  Date: 08/11/2022

  Good afternoon,

  The role of a ********************* Management Company is not to complete, approve/deny or direct the repairs within the communities we manage. Your complaint would indicate we have not been addressing these issues when in fact it is not a function we are able to complete.  ********************* members must make these decisions and they then provide directive to the Management Company for us to follow through with any additional action items.  My recommendation would be to attend the next Board meeting if you feel your Board is not adequately addressing these concerns to discuss them in detail.  Once their decision is made, they will provide us with guidance on how to move forward to service the homeowners in the community.  

   

  Sincerely,

  *********************

  CEO

  Customer Answer

  Date: 08/11/2022

   
  Complaint: 17704552
  
  I am rejecting this response because:

  It is the management organization's responsibility to forward requests from the members to the board in a timely manner and to follow through with communication to the member who makes the request.  This has not occurred. Your employee does not return phone calls and does not respond to emails regarding the request until threatened with legal action. Your employee has never suggested that action from the board requires me to attend a meeting.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 09/01/2022

  Hi *****,

   

  Thank you for reaching out and we apologize for this delay.  This is unfortunately not a decision the *** Property Management Company can make without Board approval.  We were unable to gain Board directive on this issue to enable us to proceed.  4 Seasons Management no longer provides management services to your community so I am unable to help further investigate this issue.  My recommendation would be to reach out to the Board President who can hopefully provide the new management companies' contact information.  

  Customer Answer

  Date: 09/02/2022

   
  Better Business Bureau:
  
  This business did not perform satisfactorily.  The fact that they are no longer managing the property that I complained about only indicates that they delayed action long enough to avoid ultimate responsibility.  
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:07/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an owner in the Strada Flats condominiums, which is managed by 4 Seasons Management. In July 2021, ****** fibre was added to the building. At that time we were told by the technician that our unit was not wired to accept the fibre connection. The *** and 4 Seasons were also informed of this. Regardless, 4 Seasons has been billing us each month for the wireless connection. Each month, I have emailed them and requested that the charges be taken off the account and that the billing cease. Each month this request is ignored. We are planning on listing our condo soon and this inaccurate outstanding balance prevents us from doing so. My next course of action is to file suite against the *** and the management company. Since the *** and the management company are fully informed that we are not receiving the ****** fibre services, but continue to **** for them, I consider their billing practices to be fraudulent.

  Business Response

  Date: 07/11/2022

  Hi *******.

  We apologize for the confusion and appreciate the opportunity to communicate and hopefully provide additional clarity.  As an *** Property Management Company, we do not make the decisions to initiate or **** for contracts that the *** decides to move forward with.  Those decisions are made by the *** Board and we carry out the directives following the vote.  The decision to move forward with ****** Fiber was made last year and voted on appropriately and passed.  Part of this proposal included every homeowner paying their portion of the ****.  After communicating with the ******************* they did indicate they were not approving the fee waivers as it is possible to install the appropriate wiring to be an eligible ****** Fiber customer.  Their concern was that the entire building was wired for this service and if any unit owner at this point was not eligible, it possibly could have been because the unit had been rewired, removing the adequate wiring.   It is my understanding the Board is currently pricing out the cost to have the wiring installed in your unit and will address the next steps with you after gaining a full understanding of what it would cost.  Hopefully this helps provide additional clarification. 

  Sincerely,

  *********************

  CEO

• Initial Complaint

  Date:07/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Major mismanagement issues with 4 Seasons. 1 the board has been requesting bids for maintenance since Oct 2021 2 4 Seasons is to send the board 3 bids, they are not doing this. We have been requesting bids to fix a fence, just received second bid two days ago. 3 ********* sent owner of 4 Seasons ********************* an email on June 19 requesting a meeting to address these issues, her reply was Ill need to meet with ************************* first. ********* is still waiting for her to set a meeting date with us. She did address one thing that was a water leak, we only requested an update, wanted to know why insurance was not called 4 mismanaging our parking decal list, they are not accurately referencing it nor are they keeping it updated, issuing decals without referencing the list now an owner who has been trying to obtain a 3rd decal was given one. The President of the board requested 4 Seasons send to attorney for a covenant suit, they went to wrong attorney for failure to register for a decal. Which he had 2 vehicles already registered. I requested the list be sent to me so I can up date, my first request was in Nov 2021, several other request followed recently was on 7/4, then on 7/6. I still have not received it. 5 pet registration has 5 dogs registered, totally incorrect. 6 Wrong violations being sent to owners 7 - 4 Seasons is to follow up every 10 days on violations until they are cured, they are not doing this on several accounts courtesy letters are being sent several times, ************************* Oct 2021 then again in Feb 2022 8 the board asked to have a unit sent to attorney for a covenant law suit they send to wrong attorney for parking violation. When questioned ************************** stated she didnt know, Well thats a lie she has sent other stuff to correct attorney my emails reference him by name. 9 Ive placed several calls and emails trying to get answers Lali will not respond to my emails nor take my calls. They terminated this morning

  Business Response

  Date: 07/08/2022

  *****,

   

  *****,

   

  Thank you for allowing us the opportunity to address the above concerns.  It takes a great deal to reach the point where as a management company, we decide to terminate a contract with an HOA we serve.  This is the first contract I have ever terminated at 4 Seasons Management Group which speaks volumes to this situation.  We have spent countless hours and emails addressing your concerns and providing our guidance on how to better function as a Board and as a **************** ********* was unwilling to be supportive, communicative and involved outside of yourself.  On multiple occasions we asked that the Board as a whole be involved in the decision making as well as requested more than one annual Board meeting be scheduled based on the sporadic, high volumes of business that was trying to be conducted via email.  Which is absolutely not a best practice.  I sent an email to the entire Board on 7/2 requesting full involvement and a more unified approach to doing business.  I provided my recommendations and support in this effort.  Not one Board member responded to that email or my request for buy-in going forward, to help avoid the massive confusion and conflict our manager was experiencing with this Association.  Unfortunately, when we receive constant redirected guidance, multiple times a week, on one issue, all in mixed email chain communications, it can become a very cumbersome process to meet the needs of a **************** We did not send information to the wrong *************** ********* failed to let us know that you would like to change attorneys (within the same office) until after a communication was sent.  It was an easy fix, as this was a situation dealing with 2 attorneys in the same office.  But this is a great example of expectations that were never communicated and then accusations of us not doing our job correctly being made.  We serve many communities at 4 Seasons Management and we love what we do.  This was an unfortunate situation where the expectations were a moving target, we were having to constantly remind you of prior conversations and timelines, as those were becoming very misrepresented, and it just became a relationship that was not fruitful for either party.  We will do everything we can to get all the information you have requested to you as well as work closely and efficiently with the new management company you all engage to ensure a smooth transition.  We wish you all the best with future management company relationships.  

   

  Sincerely,

  *********************

  Customer Answer

  Date: 07/08/2022

   
  Complaint: 17532833
  
  I am rejecting this response because:

  The board requested an account be sent to *** at (Law Firm) his name was included in email. We have had a specific attorney that handles our account for 15 yrs. Had The property manager looked and read she would of seen it, not to mention I had reference him a few times to *************************, the  board specifically stated send to attorney D.C. for a  covenant law suit, 4 Seasons sent to wrong attorney for a parking decal violation.  That was end April, on June 2 the wrong attorney sent a letter to *************************, its Lalis  responsibility to forward that letter to the board for review before being sent to the owner, Lali never forwarded to the board, I sent several emails inquiring was there any reply from attorneys, not one of those emails were  answered until I asked again on July 6th, I was copied on an email to attorney, thats when I saw that there had been a letter sent in June 2 that your employee FAILED to get board approval on before being sent out. All letters from the associations attorney are to be approved by the board before being sent. Our parking decal list was not kept up to date, I asked 3 separate times for this list, back dating  to Nov. 2021, another board member requested this list be sent on July 6th, your employees refused to send, or respond to our emails. Thats just bad management.  I requested certain emails pertaining to a certain case that your property mgr sent to WRONG Attorney the owner of 4 Seasons was  copied on a few of these emails and a few other emails were forwarded to her. I have now contacted our legal ***** to obtain these documents.  Your property manager ************************* failed to contact the associations insurance for the water leak, I sent an email asking why,  I also inquired on why 4 Seasons was giving out parking decals with out referencing the list, an owner had been using a voided decal, 4 Seasons was aware of this and NEVER noted that account as they should have,  its 4 Seasons responsibility to note owners accounts, (I had a conversations with ************************* regarding this. I specifically asked her to send to D. C. At Law firm) and giving owners more than the required 2 decals,  and you terminate our contract. When your employees are held to the fire

  
  Sincerely,
  
  *********************

  Business Response

  Date: 07/14/2022

  Hi *****,

  Again, we requested on multiple occasions that the Association engage 4 Seasons Management Group for more than one Board meeting a year as trying to conduct this much business, all via email, in multiple different email chains can get extremely difficult to track.  I pulled the email correspondence between the Board and 4 Seasons, just since the first of the year when I took over ownership of this company, and we have had to navigate through over ****+ emails from you in the first six months of the year, with constantly changing instructions and directives.  This is absolutely not manageable and by not accommodating our request for additional meetings, we were inevitably set up to fail.  Which is why we ultimately had to make the decision to terminate the contract.  We were providing far more time supporting the community than what we were billing for.  Not to mention the multiple occasions we had to discuss the verbally abusive language used in the emails.  We wish you the best in the future.  

  Sincerely,

  *********************

  CEO

  Customer Answer

  Date: 07/18/2022

   
  Complaint: 17532833
  
  I am rejecting this response because:

  You terminated your contract due to the fact the board held you and your employees feet to the fire. Your employees were handing out parking decals without referencing the sheet, nor were they properly noting accounts. Your employee failed to get board approval on a letter from the attorney, which is standard practice, all letters to owners from the attorneys need to be reviewed by the board, your employee sat on a letter for 6 weeks, granted I have several emails inquiring on the matter. My emails were ignored. 
  Your accusations of abusive language is false. You could not excuse your lack of service for our property so you run. Its fine we were in the process of interviewing otherbP.M companies. Bottom line is your company could not handle our account. The Board is still waiting to hear where the water leak was coming from, the board is still waiting 4 months for the Gutter Guys to show up. The board requested for your employee to put in a work order as the lights were put, that was on 7-5, two other board meetings sent in same request, I called the lightened company we use on **** they never received a work order from 4 Seasons!!!!!! The list goes on. As it stands i had to involve the associations attorneys. 
  

  Sincerely,

  
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