Business ProfileforHawthorne Hill Apartments
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- 11801 York St, Thornton, CO 80233-4690
- BBB File Opened:
- 10/3/2002
- Years in Business:
- 8
- Business Started:
- 1/30/2016
- Alternate Business Name
- Fairfield Properties
- Business Management
- Owner/ Manager
- Contact Information
Principal
- Owner/ Manager
Customer Contact
- Owner/ Manager
- Additional Contact Information
Fax Numbers
- (720) 872-1510Primary Fax
- (858) 623-7730Other Fax
Phone Numbers
- (303) 873-9551Other Phone
- (303) 741-3817Other Phone
- (720) 872-1510
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
05/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
2 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Sarah N
07/22/2024
Hawthorne Hill Apartments Response
07/22/2024
In regard to the mail key, this has been available to the tenant since about an hour after her move in (we needed to move her into the system in order to give her this). We informed her that she could pick this up as soon as we had moved her into our system. We will also allow tenants to borrow their mail key if things are still missing in their file until they are able to get their own keys. She was also informed that a key fob would need to be made for the pool and other amenities and she would have this on Tuesday 7/23 after our manager returns to the office and can get it set up for the tenant.
The drawer and cabinet handles were installed the day following move in once maintenance had the necessary parts. The unit was not dirty. The inside of the microwave, refrigerator, freezer, oven, and bathtub was all cleaned. When the tenant mentioned that the bathtub was not up to her standards, we had an outside vendor complete and acid wash on the bathtub, and I personally went in to do a touch up clean on the bottom of the microwave. I did not find any issues with "pet hair on the walls/mantle" or "marks on the wall" like the tenant mentions above. The tenant was also never told that "filthiness" is normal wear and tear. In the event that the cleaning of a unit is not up to our standards, we will reschedule a move in by a few hours or until the following day until the cleaning is able to be addressed. As the unit was clean, we did not feel that this was necessary for this tenant.
We ask every tenant what their desired move in date is at move in to determine what apartments are available within their timeframe. Move in dates are calculated based on when the vendors (carpet cleaning, painters, and cleaners) as well as maintenance will have the turn completed following the previous move out.
The unit was up to our standards at move in for cleanliness and functionality, and none of the issues were major enough that they would have prevented the tenant from moving in.
Our office has gone above and beyond in order to meet the satisfaction of this tenant, and it does not seem that even with all of her complaints being addressed that we were able to do that. Therefore, we will offer the tenant out of her lease without penalty.
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