Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vehicle : 2016 Mercedes Benz G63 AMG Issue : Power steering and coolant leakage issue. Date of car pick : 01/13/025 Walk-around inspection form : shows 2 ***** **** on rear left foot and rear left bumper. Service decline : 01/31/2025 Found car windshield crack in Mercedes Benz of Westminster service parking lot. Upon checking with the associate, he declined to fix it saying its act of nature. Upon asking for walk-around inspection form, I saw ***** **** (x) on left windshield (which does not have in my form). Upon telling them the **** on windshield not present in my form, they refused to accept the discrepancy in the inspection form and the damage made to my windshield. I believe there has been forgery of walk-around form from associate in Mercedes Benz of Westminster to morph the damage made. Please help me get justice!

• Initial Complaint

  Date:09/04/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Car was being serviced so a loaner car was given. Windshield got cracked due to debris on highway. Filed a claim with insurance and notified dealership whom for 2.5 months have done nothing to give us an update and told us to file with insurance. We have talked to insurance and they said the claim has been submitted on their end so something is amiss at the dealership

• Initial Complaint

  Date:07/16/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made online appointment for my car 06/28, I received message that I would need to reschedule because no technicians are available, so I rescheduled for that next Tuesday 07/02, I already gave prompt details about what I needed done to my car which was all minor, I needed an oil change which I was quoted $650, and I had a 02 sensor code, I was told Id had to pay diagnostic fee of $290 and theres an open recall on the car, I wasnt initially told details of recall but only that theyll fix it at no charge. It was recommended a crankcase sensor replacement and quoted $975 not including the oil change, I wasnt getting prompt communication from my advisor. He took a vacation when brought in my car. His communication was off; he had a good tone but his demeanor was very vague and unconcerned. I noticed hed rushed me along the way, after he took a hour to respond to my question about oil changes for my car cost at $300 and why was mines quoted $650 . He later responded service A would be cheaper which is the $650. I said Ill just pick up my car. When I got there I paid $261.35 for the diagnostic fee, he said once I get the crankshaft sensor fixed itll take off my engine light, the recall was fixed but no parts were done, which is good and my brakes are squishy might want to get that looked into.. that was it. Later, when I took my car to a fire fine import automotive shop to get what I needed done, I found out the recall Brake Booster was never replaced at dealership and my check engine light came right back on yesterday for same initial code after getting the crankcase sensor fixed from the reference of the dealership. I feel I was took for granted, I was discriminated against and I was bamboozled. I am wanting to send to corporate and complaint against this advisor and anyone involved. Something unethical is definitely going on at this location especially after reviewing the complaint prior to mines 06/2024. This was a waste of my time.

• Initial Complaint

  Date:06/11/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my Sprinter van in for a simple oil change. Normally, they cost ~$236 at other MB dealerships so I didn't even ask the price thinking it would be about the same give or take 10 bucks. Boy was I wrong...when I went to pick it up the bill was $356 dollars for an oil change?! When I asked why it was $120 higher than other MB dealerships, he said cause they are all independently owned plus oil has gone up in price. Which is funny cause as you can see from my other receipt, his oil was actually cheaper than the others. He said that if I would have asked before the service was done, he might have been able to lower the price but because the work had been done, there was nothing he could do. I would like to be refunded $100.

• Initial Complaint

  Date:02/09/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2019 Mercedes-Benz GLC 300 4matic Coupe from another dealer (non-Mercedes) on 02/03/2024. I took delivery of the vehicle Tuesday 02/06/2024. Upon trying to enroll the *** under the new account I created for ********************** Me the system informed me the *** was already in use. I contacted Mercedes Me and was told in order to remove the previous owner I had to visit a local dealership. On Friday 02/09/2024 I went to Mercedes-Benz of Westminster, I was told that in order to do this they were going to charge me $290.00 simply so I could take advantage of the entertainment system. It is useless unless I allow myself to be ripped off! This is how they rip off new owners that don't buy from them. This is how they introduce new Mercedes owners to their product! I am returning the vehicle to ******************* where I purchased the car, I suddenly have buyers remorse!

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/3/24, after noting a leak in my rear passenger tire, I arranged to replace my tires through a tire shop (tires not stocked by MB). Unfortunately, the service was unable to be completed because the wheel locks had been over-torqued during a prior service and the front driver wheel lock was already visibly stripped - the tire shop didn't want to touch it without the correct tools for fear of making it worse. They suggested I contact a MB dealer to see if they could loosen the wheel locks.I took my car to the closest dealership who ended up having to drill out the front driver wheel lock because of the damage. It took 4.5 hours, they broke multiple bits and the cost was ~$724.13.I leased my SUV through MB of Westminster (MBW) in Dec '19. At signing, I purchased the prepaid maintenance plan. I have not had my car serviced by any other shop and therefore we contacted MBW. They advised that the last time they serviced the tires was in 2021 as they were unable to be rotated during the Sept '22 service due to "poor tire condition". Mileage in Sept '22 was 22k miles. ** Jan '24 ( at ~32k mi), my tread depth measured 4-5/32. It is not reasonable to suggest that, at 22k miles, the existing Pirelli tires were so worn they were not rotatable when the tire life well exceeds that. It is also not reasonable to suggest that in the ~10k mi driven between the last MBW service and the assessment performed by the tire shop at ~32K the tires stayed at the same treadwear. It is more likely that the front driver wheel lock was already damaged (i.e. in the 2021 service) and unable to be removed, or damaged in an attempt to remove it in Sept '22, and this is why the rotation was unable to be performed. MBW have refused to acknowledge fault, provide assistance with the cost AND refused to provide me my complete service records.

• Initial Complaint

  Date:12/12/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased a MB EQB 300 in September 2023. I had a lease of a sedan, MB, prior. The salesperson, *****, told me that I had to get an EV because the good financing was only available for EV cars, not gas cars. EVs he told me were at 2%, gas at over 8%. He represented: charging with Electrify America was free (not true, free for 30 min only and min one hour to charge), flap to charger freezes and hot water must be poured on it to open in cold weather, never told me range was 1/2 what my gas powered MB was, to my surprise it is only 230 miles but in reality in cold weather it is a range of ******* in cold weather. He did not tell me that I couldn't run the heat or other car functions in cold weather without doubling the mileage take, meaning I drive in ski gear in the winter in ** bc miles would drop too far otherwise. Chargers don't work, long lines, and navigation MB takes you to locations where there aren't even chargers. I told ***** I live in remote **, showed him on a map, and he said plenty of chargers (EA) on their system, not true. Only up on ****. EA chargers at ********** in ************** rarely working. Wait times for Mercedes Me and EA on phone have been over an hour not to be resolved. The charging system sticks so I have to try multiple times to get the charger out. I was told the government pushes MB to sell these cars and sales reps pressure customers to get them. I pay too much money for a car that I can't even turn the heater on in cold weather. Najib should have known this and disclosed it. There were multiple misrepresentations by *****, when taken to his manager, ******, he emailed me that there were no misrepresentations and failed to address any of the problems with the car. As I see on the BBB, this business has a D- rating with multiple complaints already. A drive to **** from where I live normally takes 3-3.5 hours, now it takes 6 hours with having to stop to charge, and I have to pay for that too given EA only covers 30 min, not what I was told.

• Initial Complaint

  Date:09/28/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It has just come to my attention, from another dealer, that on my service date of 7/1/21 for routine service Westminster MB reported my mileage to Car Fax as ****** when in fact it had under ****** miles on it. It currently only has ****** miles on it. Efforts to correct either do not result in return phone calls or nobody answers the phones. I was informed of the error last week by another MB dealership in ****** who pointed out the error and stated they have done much damage to my resale value of the vehicle not to mention my integrity. Dr *************************

• Initial Complaint

  Date:10/08/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/14/22, the driver side rear wheel fell OFF our vehicle because Mercedes Benz of Westminster (MBW) did not tighten the lug nuts, the MOST basic of auto repair. We had taken it in for a minor cosmetic issue that was covered under warranty and the wheel had to be removed for repair. The first time my wife drove the car, the wheel fell off, and she narrowly avoided a severe accident. She is quite shaken up and suffers from medical problems due to the accident. The dealership's negligence has resulted in a significantly-damaged car with diminished value and medical problems for my wife. The dealership service manager readily admitted its error, yet no one has even apologized. We asked to speak with the GM/owner and the sales manager, and they refused to talk to us. Now, nearly 3 months later, there is no resolution to this problem that was clearly their fault. We were forced by MBW to return the loaner because they threatened us with negative consequences if we did not return it. Now we only have one car and have to pay for our OWN rental car and CONTINUE to pay on the lease of the damaged car, so we don't ruin our credit. From the beginning, especially with the elevated costs of used cars, we intended to purchase the car at the end of the lease, which would not be wise because of he damage MBW caused. All we are asking is a resolution that doesn't cost us more than what we would have put into the car. Their offer was to start a new lease with a minor discount off the **** of a new car; so they STILL want to make money off us. We have been loyal MB customers and purchased multiple cars from MBW. Never again will we do business with this arrogant, unapologetic dealership. Go to another other dealerships or change brands. BTW, MBW as the audacity to increase the price of the same vehicle by $30,000 as a "market adjustment"-total BS from this unethical dealership.

• Initial Complaint

  Date:07/26/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dropped off my 2009 Mercedes S550 for an oil change and Radio Swap on May 27th at 9:30am. Picked up the vehicle that Friday and was told all is good. Paid and drove 10 minutes down the street and radiator hose bursted out of no where and coolant all over the engine and steam was coming out. Towed it back to them and after a week later I am asked to pay $4200 for new radiator and other stuff. I agreed to pay and have it fixed. Advisor ***************** called me to let me know that it will be done soon. I was ready to pick it up when I received a call from **** that I need to spend another $1300 for a. New radiator fan!!! I said ok. A week went by and I went to pick it up. **** called and said Radio is working but I need a new AMPLIFIER so another $2200!!! I said enough is enough and NO I will not authorize another *****. I dont know what to do. I need help and I dont have $6000+ to pay for something that *** have went wrong in theyre shop. Please help me as I only have one vehicle and not sure what I am responsible to pay. Thank you Zak