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Business Profile

Musical Instrument Supplies and Accessories

Ultimate Support Systems

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Musical Instrument Supplies and Accessories.

Complaints

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Complaint Details

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  • Initial Complaint

    08/25/2022

    Complaint Type:
    Product Issues
    Status:
    Resolved
    We were gifted a brand new keyboard stand earlier this year and one support bracket broke and could not hold a keyboard. We called a couple times with no answer and emailed them with no reply so this is our last hope. We have been purchasing Ultimate products for decades and this is the first time something failed. The support bracket is the CMP-485 SUPER CLAMP which we had saved the broken one and now can not find. Hoping Ultimate will see this and correct the issue by sending us a replacement clamp.

    Business response

    08/25/2022

    Hello, 

    A request for a warranty replacement was received by our Ultimate Support customer service representative on 8/3/22, and a reply requesting the information needed to process the service claim sent in return on 8/4/22.  According to our records, we have not received a reply to our email asking for the information we need to take care of the issue.   Our service representative said he couldn't find any record of a missed call or voicemail from Mr ****.  We want to get him taken care of, but we need him to provide the information requested in our email to him dated 8/4/22 (attached). 

    Thank you.  

     

    Customer response

    08/26/2022

    Complaint: ********

    I am rejecting this response because: I never received the attached email so it must of gone to spam and deleted. Can you kindly send it again and I will look for it in the spam folder if it doesn't come to my inbox?

    Regards,

    **** ****

    Business response

    08/29/2022

    We have sent an email to you and offered a solution to you, but your response tells me that perhaps you haven't received those emails either.  We're trying to connect with you.  Please call us at ************, or please provide us with a number to contact you.

     

     

    Customer response

    09/08/2022

    Better Business Bureau:

    Not sure what happened originally but since contact was made Ultimate has been very helpful in resolving and extending great customer service. Currently awaiting part replacement and I would like to close this matter with a positive feedback.


    Regards,

    **** ****

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Rating & Accreditation

A+

This business is not BBB Accredited

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Years in Business: 47

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Rating

Contact Information

1130 Diamond Valley Dr Unit A 631

Windsor, CO 80524-4357

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(970) 776-1920

Customer Complaints Summary

1 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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