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Business Profile

Dog Breeders

Riverview Ranch Rottweilers LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/06/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Thursday 1/30/2025 we sent ***** was sent to ***** ****** phone number ********** Riverview RanchRockweiller .For a female puppy.This puppy was supposed to arrive on Sunday 2/2/2025 Was told by Ms.***** ****** couldn't get a flight to *********, ***** would be on Thursday 2/6/2025 Now her excused was it was a no flight zone from ****************** to *********, ***This woman scammed us out of 2550 that was sent from zelle by ********** and **************She sent us documents and had us sign documents for the dog and No dog arrived at all.I have all documents sent from her and text messages.

    Business Response

    Date: 02/07/2025

    ***** Gillis 

    Business Response

    Date: 02/11/2025

    1st of all this is a ROTTWEILER not a ROCK weiner.
    2nd she doesn't even have my phone number correct. 
    I was contacted by them to purchase a puppy. While I was making arrangements, this woman kept calling me a scam. I tried to reasure her that we are a legitimate and I have done sales and shipped puppy many times. 
    My flight nanny needed to fly into a ******************* because the flight to ********* was over booked. I explained this to her and ask them to pick up the puppy in ***********. She was afraid to drive to ************  So we rebooked the flight. She then began calling me derogatory names and told me to deal only with her husband. I started dealing with her husband *****. My flight nanny rearranged his schedule and planned to fly to *********** 4 days later and rent a car to drive the puppy to **********  That morning we had a 3 way chat so everyone was involved.  Then ***** began saying that there was some kinda Deal going on and says we were scammer because I was texting we were 8 minutes away from ****** to meet with the flight nanny. It was noon in ******. ***** says we were liers that we were to meet at noon *** it was 1:00 .  I tryed to explain we have different TIME ZONES from ****** ******** to **********  He told me there was no such thing. And got belligerent with me. I got to the airport meet with the flight nanny, then face timed ***** to tell him I was not send the puppy to people who were so disrespectful to me.  And I was returning the money.  Which I have done. I'll attach the Zelle confirmation. 
    So her claiming I said there was a "no flight zone " shows you exactly the problem I have with these people.  I do not sell to people who treat me this way.

    Customer Answer

    Date: 02/11/2025

     
    Complaint: 22908880

    I am rejecting this response because:,***** ****** is a scamer and I will never ever do any business with her. She is very unprofessional  the woman was paid in 2 days ******* animal ever arrived,  people need to becareful of dealing with unpleasant individuals who lies and scams. 
    On 2/2/2025 the dog was supposed to  arrived in *********, **. We received  a text that her so call Nanny was going to arrive in **************; for 3:30.We got a phone call on Sunday  morning he couldn't  fly his flight was canceled  then a rescheduled flight  for  the following  Thursday another issue he couldn't  get  a flight from ********** to  **************; and there was 3 flights flying from ****************** to  *********. I knew she was fake I hope to God people do backgrounds  checks before dealing with people like her.
    Sincerely,

    ***** ********

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