Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last Thursday Feb 23, my mother ate a salad from Bozrah Pizza Restaurant. Later that day she was violently ill she had food poisoning. She continued to throw up the salad for 12 plus hours. When I called to inform the business the man who barely spoke English yelled at me told me that's impossible and then slam the phone down.

  Business Response

  Date: 03/28/2023

  We received a call on Wednesday morning, regarding a food poising issue that occured almost a week prior on Thursday February 23rd.  The woman who called, ***** *******, explained to my father the issue of her mother falling ill after consuming a salad purchased from our restaurant, Bozrah Pizza.  My father, who is **************, answered the phone and I can attest that he did not handle the call correctly.  As I mentioned, my father is ************** and there is a bit of a language barrier.  I myself am the QFO, and was not at the restaurant yet that morning, however when I did arrive I was informed of the issue, and immediately contacted Mrs. *******. She explained to me what had occurred, and I apologized for the manner in which her concern and complaint was handled.  I asked a few questions, however with the incident happening almost an entire week prior, I didn’t have enough information to track our steps to locate any possible errors on our food-handling procedures.  After my conversation with Mrs. *******, the ***** Health Department inspected Bozrah Pizza and did not find any unhealthy practices in our food handling and/or prep and cooking.  It is never our intent for anyone to fall ill from our meals.  We’re a small family business and we try our best to provide a pleasant dinning experience for everyone.  However, we all still feel awful for how the initial conversation was handled, and we hope to strive to better customer service going forward.