Business ProfileforStandard Oil of Connecticut, Inc.

Company let our oil tank run completely out of oil! Discovered this on an early Saturday morning!!We had zero heat on a below freezing temperature day and we had no hot water! Homeowner had severe respiratory illness and was home sick. Homeowner called customer service- was told by first service rep that the trucks were out on road and would be getting to us today, Was also told there is NO WAY to contact supervisor until Monday!!!Called back a few hours later and was told by service rep that she would contact supervisor if she could . Called back a third time and rep Emily said all deliveries stop by 12 noon!!! No one to deliver, she would try to get emergency tech out to us with minor Amt. of oil. She would tell supervisors.Homeowner told her we are done and will never do business with this company again. Not to bill me $ pathetic customer service , really no service.told them I, canceling my account don’t dare send anyone here next week. Emergency technician arrived later in afternoon with 20 gallons emergency fuel.He told us straight out that the Standard Oil company had NO RECORD that the boiler fuels the hot water heater! They serviced this boiler in like May of 2023!,! Completely incompetent.Monday morning I’m home sick from work- oil truck arrives… I go tell him to stop immediately. He states that 69 gallons were put in.. I tell him the weekend events and that I had cancelled the contact.To tell his SUPERVISOR asap. I spoke to Darryl in customer retention TWiCE. I REFUSE to pay for their blatant failure on multiple levels at STANDARD OIL. ;failed to note on our account the critical info that left us without heat and hot water because their failure of calculations did not put our home on the delivery schedule - that is COMPLETELY the problem of STANDARD OiL. This failure to provide oil and the lies and zero customer service and their attempt to correct their FAIlURES will NOT be PAID FOR by the BURNS’ WE REFUSE To PAY when we are NOT AT FAULT!!