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Business Profile

Plumber

Pipe Works Plumbing & Heating LLC

This business is NOT BBB Accredited.

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1

Average of 1 Customer Review

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Review Details

  • Guelly M

    Date: 06/04/2024

    This company was very unprofessional. The owner, Jason Schaffrick came to our house to give us an estimate. We needed to add or fix a faucet for the front lawn. I mentioned to him that another company looked at the possibility of adding another line using the water heater in the basement. Jason looked and said it was possible, he proposed adding pipes through the garage and bringing the new faucet to the front of the house. When his worker started the job he opened the ceiling in the basement by the water heater, added pipes in the garage and opened a hole to the outside of the house for the new faucet. After 2 hours of work, he said he was leaving the job because it was not possible. He said that Jason would need to come back to check if additional pipes can be added. I did not agree on putting more pipes and asked him to remove all the pipes before he left. He left the faucet to avoid a hole. He also said that the company would need to send someone to fix the hole as in the garage and the basement. I spoke with the company manager, Alyssa back and forth and agreed on a date to patch the holes. After couple of weeks Jason came with another worker and said he will remove the faucet but will leave a hole and we would need to fix the sheetrock in the basement. When I told him I did not agree and that he shouldn't be opening holes without being sure, he started raising his voice and tried to intimidate me. I told him to stop talking to me the way he was doing and he said it was his way of talking. He also said he supposed the job was doable because another company had previously given that solution. I truly believe that in any profession you should not assume something only because another person said it can be done. You should investigate even if it takes a little bit more of your time. FYI another company came assessed and fixed the problem using the old faucet in less than an hour. My recommendation, please look for another company.

Pipe Works Plumbing & Heating LLC is NOT a BBB Accredited Business.

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