We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Massage Therapist

Massage Envy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Massage Therapist.

Complaints

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Showing all complaints

Filter by

Complaint Status
Complaint Type

  • Initial Complaint

    05/24/2024

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    I have an automatic deduction of $75 a month for massages. I put a freeze on my account and had to pay $20 a month to keep my sessions. They are telling me that I must pay continue to pay $75 a month or I will lose the 11 sessions I have. How is this fair that I’m going to lose my sessions when I have not had any services I’m throwing my money away and there’s no recourse. I am not rich or loaded. They are unwilling to work with me. Please help me. I got a promotion and I work in retail and I am unable to come in with the hours/ days they have available. They do not have many massage therapists. I don’t want to lose my money.

  • Initial Complaint

    03/21/2022

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    I had signed a 6 (six) month contract at massage envy. The contract was verbally convfirmed and reconfirmed at the time of signing that it was for 6 months, and that I would be charged $70 per month for the 6 month period and receive 6 massages. That contract expired in December 2021. I noticed that I am still being billed $70 monthly, 3 months and 3 payments after the contract was to end. I called and visited the location, only to be told a manager or owner would call. They never called oiur reached out to me. I have paid $210 (3 payments) more than the contract stipulated for three massages that i do not need or paln to use. I asked the staff to credit my card back for the money - they told me they need a managers approval. When I asked why they are still charging me, they said the "auto-renewed" the contract. I explicitly stated upon signing that this is to terminate at the six-month mark, ALthough they terminatated any future withdrawls from my account, I still was not refunded the 3 overpayments.

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Rating & Accreditation

D-

This business is not BBB Accredited

Search for Accredited
Businesses in this category

Years in Business: 15

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

49 Federal Rd FL1

Brookfield, CT 06804-2505

Visit Website
(203) 775-3689

Customer Complaints Summary

2 total complaints in the last 3 years.

1 complaints closed in the last 12 months.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.