We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Sewer Cleaning

F. F. Hitchcock Company, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sewer Cleaning.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/06/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired this company to perform duct cleaning services. They brought a shop vac into my house and stuck it down partway into the ducts. They went to the basement. I thought they were doing duct cleaning they did not. I brought another company in which found that there were animals dwelling inside the doctor work like I had suspected and told the workers and they also emptied those children's toys out. I do not have any children. I reached out to the owner who told me he would reimburse me Because I had to hire obviously a second duct cleaning company and pay them $700 to complete the work there is a part of the email where John Bowman the owner of the company states he will refund me. I have reached out two more times to him and he just ignores me. I would like a full refund of the money I spent.

  • Initial Complaint

    Date:07/31/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company claimed on quote (in writing) that I was to receive $10K in rebates if I used them to install my Geothermal system. After the system was installed, I filed my paperwork for the $10K and the system only will pay $7.5K. When I asked FF Hitchcock for assistance, they simple said rebates change all the time. I was not made aware that rebates "change all the time". I wrote them: "As far as the $10K as stated on the quote (for the rebate) and $7.5K in actual rebates ... Failure to disclose in writing that rebates can change at any time, while also stating a reimbursement rate in writing (on the quote) may interpreted as deceptive at best. Also, it may be perceived by a Client as a fact since your firm are the oldest in the area and would reasonably have expertise in rebates. While changing rebates may be the case, for the Client who may only have 1 transaction of this type in a year or lifetime - it is not reasonable that they would be aware of this. Therefore, if a contractor states any amount of reimbursement (as part of a bid), then fails to inform the client of the nature of rebates, then ex post claim effectively that rebates "change all the time" as a defense, effectively dismisses the question when raised by the Client - especially when it was part of a written proposal. I believe this is fundamentally flawed and blemishes your company's brand. "

    Business Response

    Date: 08/13/2024

    We have been in contact with the customer.  We are issuing a refund for the difference between his anticipated rebate and his actual rebate.

  • Initial Complaint

    Date:11/28/2022

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I asked for service for a plumbing leak with my bathtub. They sent a nice young man with 5 years experience, but who did not repair things properly. After he left, and charged me over 500 dollars, there were leaks at nearly all the PVC joints he connected - bathtub to vertical down, 90 degree curve connection to horizontal, horizontal to down, and with the rubber connection to galvanized piping. He said it was related to a downstream obstruction and to call Rotorooter. After he left, I tested his joints and noticed the leaks. As a DIY, regardless of whether there is a downstream obstruction, the connected pipes should not leak. There should simply be water backing up at the proximal appliance and or tub/shower/sink/etc. I called ********** and asked for an experienced plumber, not just a "snake guy", which was more expensive. He, with me watching and helping dissasembled the - frankly, ****** connections - and used materials I purchased myself. All PVC, nothing fancy, purchased at a local Home Depot. [He had noted that he couldn't go there himself but had to use a distant resource for his parts because that is where the company had an account and he didn't want to put it on his own credit card.] Essentially, then, I paid Hitchcock for doing nothing substantive. I called them FIRST, before contacting ********** to fix it and they offered to send the same guy back. I said "no" - why would I want that when he botched the first job? I would like refunded, with a deduction at market prices for the parts he used. Basically for his labor.

    Business Response

    Date: 08/21/2023

    I have investigated the service call and listened to the phone calls between the homeowner and our office staff.  We can refund the customer in full.  It appears that we did not adequately repair the tub drain during the first call and our technician’s level of experience may have been under suited for this job.  We have in the meantime parted ways with this service plumber because his work was not up to our company standards on a few different occasions. 

     

    John 

    Customer Answer

    Date: 08/21/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ****

F. F. Hitchcock Company, Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.