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Business Profile

Bank

Ives Bank
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Ives Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ives Bank has 15 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/06/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Very deceptive lending practices. Ives Bank lending team presented themselves as experts in small business investment lending for ******* on the coast of ** and led us on for over three months. Ives Bank then declined the loan based on inaccurate information from their appraiser who we had to pay and “climate change”, which they should have known before proceeding with the loan application. We will most likely lose the property/business we intended to purchase and incur thousands of dollars in unrecovered expenses.

      Business Response

      Date: 03/12/2025

      We have contacted the applicant directly regarding this complaint.

    • Initial Complaint

      Date:03/23/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We ***** ******* and ******* ****** partner owner of *** ****** ****** on December 2, 2022, a check for $2,300.00 was mailed at the **** store (**** ******* *** ************* ** *****). The check was addressed to Esposito Builders at 17 Wakan Dr, Katonah, NY 10536 to pay the landlord for commercial rental. On December 19, 2022 the landlord contacted the two and asked if the funds had been sent over due to no payment. ******* checked her bank statements and discovered the check had been deposited on December 7, 2022, but was altered. The alteration showed the company name had been changed to : ********** ****** and redone the signature, that is, a signature is different from the real one. After reviewing the fraudulent activity, ******* informed her bank (Savings Bank of Danbury) of the incident and disputed the transaction. The bank informed us that it would return the money to us because, in addition to the fraud, the fraudster changed the signature, but despite many months having passed, the bank has not paid us and does not know when they will pay or if in fact they will pay.

      Business Response

      Date: 05/02/2023

      This complaint has been resolved and the customer’s account was credited on 4/24/2023 after we received credit from Bank of America on that same day.

      Thank you in advance,

      Kathy

      Kathleen Zembrzuski

    Ives Bank is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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