Reviews
This profile includes reviews for Hooked & Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 5 Customer Reviews
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Review fromHeather P
Date: 08/20/2024
1 starI tried to get the service they double charged my card and then said that they didn't accept my card as payments this is clearly a scam I would not suggest getting hooked on phonics for anyone their customer service is trash their employees are trash if your child needs help reading please seek other means to help them read because hooked on phonics is not a good companyReview fromCody D
Date: 08/07/2023
1 starI paid for a trial version. I've attempted to cancel, and try to login into my account to cancel but I don't remember creating a user and password to even be subscribed. I've now been charged 24.99 and no help or email from hooked and company.... Every complaint, I see is the exact same issue. I've attempted to call on Monday without any luck to reaching anyone as of 3pm. This is a scam within a scam. They refund people that complain on here... But they know most won't take steps to notice they are being billed.. This is a legal scam to squirm out the most profit vs loss.Review fromDavid Jay
Date: 03/11/2023
1 starDavid Jay
Date: 03/11/2023
Scam company that steals your credit card info and charges you monthly
Hooked & Company
Date: 03/14/2023
Hi *****, we're sorry for any confusion. We’re strictly a subscription program, as outlined clearly at checkout in our Membership Agreement. But we get it, life's busy and it's possible to miss the details! You can log into your account 24/7 to make changes to your subscription or reply to this message, and we'll gladly assist! ***************************************David Jay
Date: 03/15/2023
No subscription was "clear" at checkout - which is why so many people were scammed into this and why you have such a bad rating. At any rate, I need a refund for the two 29$ charges on my card for the fraudulent purchases. Otherwise I will need to call the bank to report your fraud and contact other relevant agencies to report the company.Review fromJohn Early
Date: 02/25/2023
1 starJohn Early
Date: 02/25/2023
Deceptive practices. Dishonest customer service. Disappointing communication. Definitely untrustworthy. Do not use. I'm sure there are better book subscription services available.Hooked & Company
Date: 03/14/2023
Hi ***** We're so sorry to read your negative review. As a reseller of our ornaments, we feel that we've been extremely generous with allowing returns and refunds whenever you request them. Please reach out to us should you need assistance with anything: ****************************John Early
Date: 03/14/2023
Received this from the company: ***** Hi John, We're so sorry to read your negative review. As a reseller of our ornaments, we feel that we've been extremely generous with allowing returns and refunds whenever you request them. Please reach out to us should you need assistance with anything: **************************** ***** What's concerning and possibly funny (?) is that I received no ornaments from the company. This issue was due to deceptive practices and lack of clear communication concerning a book subscription. I don't know if they have too many companies that they are poorly managing that they cannot keep up with their correspondence, or if they purposely trying to misinform. Regardless of how they "feel," the facts remain-- Deceptive practices. Dishonest customer service. Disappointing communication. Definitely untrustworthy. Do not use. I'm sure there are better book subscription services available.Review fromLiu L.
Date: 01/05/2023
1 starVery disappointed in their services. I subscribed and paid for the welcome package of books, logged in to my account to see if the books were shipped, they were not yet. On the next day, when I tried to login - the system wouldn't allow me, I wrote to customer service in chat and emails, noone helped, they only said: you cancled your subscribtion and cannot access your account anymore. I told they that I didn't cancel and still want to receive the books I paid for, but they said its impossible and the books won't be shipped even if I request it and paid for it. Wow, I regret of my time spent on this awful product
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