Business ProfileforAssociated Insurance Agency LLC

In the beginning of the year we began doing business with AIA LLC in *********. We were helped by an agent named Cara who was amazing. The owner Ronald B****** let her go and took over our policy. Ron has been a consistent problem. Ron is rude and pushy. We own an office in the same building as AIA LLC and used them to insure it. In March my partner Ashley requested a quote which Ron never processed. about a week ago he must have decided he wanted to give us the quote. We are very busy opening a new business and have not had time to respond to Ron. On 2 separate occasions Ron walked to our locked office suite and attempted to put in what he thought was our secure and private code to enter. When he was unable to gain access he began banging loudly on the door. Our assistant answered and told him we were on a conference call. Ron returned approximately 20 min later and attempted to enter the locked office again. Our assistant then told him to please go away. Ron proceeded to walk around the commercial office park and tell other business owners and patrons that Ashley was rude. I approached Ron and informed him that he was not welcome at our office and not to enter the or attempt to enter the locked door. Ron replied with "I will go where I want" Ron then stated that Ashley is Rude and pathetic because "she wont return my call". I informed Ron that we no longer wish to do any future business with him. I informed Ron that if he attempted to enter the office again I would refer this matter to the police. Ron then threatened to cancel our policy which is paid in full. I am unfamiliar with any reason to cancel policy when a customer is paid in full. I asked Ron to please stop speaking ill of Ashley and defaming her to which Ron replied "I will tell everyone". I dont believe this is proper practice. Harassment and threatening to cancel my policy for no particular reason seems like a violation of licensing regulations.

Dear ******** We are sorry to hear you feel like your experience was anything less than exceptional. We take customer satisfaction seriously and would be more than happy to look into this matter for you. Here at Associated Insurance Agency, we take pride in helping our customers as well as making sure that our customer service is top priority. While we'd love the opportunity to regain your trust, we understand how frustrated you must be. My deepest apologies for any inconvenience. We wish you all the best in the future. Please let us know if you have any additional questions, concerns, or comments, or if we may be of assistance at any point in the future.