Business ProfileforIngersoll Auto of Danbury

On March 28, 2023, I bought a used 2018 ********* ********* ****** **** ******* ****l from Ingersol Auto in Danbury. I purchased the paint protection package, among other extended warranties. When purchasing the paint protection package, I specifically asked the salesman, Shiv, if rust was covered under the paint protection package. From personal experience, I was aware that rust is common in areas such as rocker panels, cab corners, and the bottom of the front passenger and driver-side quarter panels. Shiv confirmed that the paint protection package covers damage to paint, including rust. After owning the vehicle for about 3 months, I noticed paint bubbling and peeling in the front fender area where the incorrect mudflap (the bottom of the driver and passenger side quarter panel) was installed by the dealership. After many failed attempts to have the issue corrected during frequent service visits due to ignorance and selling an unsafe vehicle to me, my request to have the dealership repair the damaged paint was continuously pushed off and ignored by Shepard L***** (GSM) and Larry R*** (SM). The issue continues to worsen, which is why I was so adamant about having this repaired as soon as possible. Not to mention that each time I tried to address this issue, I had to go out of my way after working all day and sometimes even take time off of work. The dealership claimed that they would fix the damaged area free of charge instead of refunding the paint protection package valued at $799.99 + tax. I was provided a loaner vehicle by Ingersol Auto as a courtesy while the paint on my truck was being repaired and while many repairs covered under warranty were taking place. Upon arrival to pick up my vehicle on Wednesday, 7/18/24, the paint was not repaired on my truck. I left my truck there so the paint can be repaired correctly. Now I am receiving threatening voicemails that I will be charged for the storage of my truck that they are supposed to be repairing.