Business Profile
Relocation Services
Cartus CorporationThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
1/5 stars
Average of 16 Customer Reviews
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Review fromJohn G
Date: 09/25/2023
1 starJohn G
Date: 09/25/2023
My family and I have relocated 3 times during my career. Beyond a doubt, Cartus was the worst experience of all 3 moves!. I do not see any value in their Client Service Consultants, as they regurgitate policy details by phone only once, during the introduction call. Our consultant LaWanda P******* only spoke with us once, and to get information or details from her via email took days, sometimes weeks with multiple requests. There was a serious lack of follow-up, misquoted or completely missing policy information and we did not obtain even 1/2 of our closing costs reimbursement by plan due to unwritten 'out of policy' items. Our consultant was rude to my wife, and difficult to work with. If your company is looking for a relocation company that treats your employees with "white-glove service" look elsewhere. There are other global relocation companies that will do what it takes to ensure your employees have a positive relocation experience.Cartus Corporation
Date: 10/31/2023
We are sorry to hear that your experience with Cartus was so unsatisfactory. It was our goal to provide excellent support and guidance throughout your relocation and we appreciate your negative feedback. Therefore, we plan on reviewing your file and discuss it with Lawanda P****** *o see if there is anything that we could have done differently.Cartus Corporation
Date: 11/09/2023
Dear *** ******* We appreciate you taking the time to share your concerns regarding your recent relocation experience. We regret that we were unable to meet your expectations during your recent move. Please be assured that we are constantly striving to improve our communication policies and procedures to ensure the best possible customer experience. Any costs that may have arisen during the home sale transaction that were non-reimbursable were outside of your relocation policy. Cartus took every step reasonably necessary to mitigate such costs and sincerely apologize if your experience was not entirely to your satisfaction. We wish you nothing but the best in your new home. - CartusReview fromJimmy H
Date: 09/13/2023
1 starJimmy H
Date: 09/13/2023
This was one of the worst experience of my life. To put that into prospective, I've been shot before. Unorganized no communication. If your company offers there services just don't do it. I wish I would of just took the money. To top it off they stole close to $4000 of equity from the house I sold. I am having to contact FTC to report them for fraud. I would only recommend Cartus if you want your belonging loss(maybe stolen), you want to work with the worst realtors(they only get the ones that cant get clients on their own otherwise or why would they work with these incompetent thieves), and you want them to steal your equity. only gave one star because I was forced to. I wish they had negative stars.Cartus Corporation
Date: 09/21/2023
We are sorry to hear that your experience with Cartus was unsatisfactory. It is our goal to provide excellent support and guidance throughout your relocation and we apologize for the challenges that you encountered. Please note that we are aware of your concerns and are making every effort to resolve your issue.Cartus Corporation
Date: 09/27/2023
Dear *** ******* We appreciate you taking the time to share your concerns regarding your recent relocation experience. We escalated the issues you raised within Cartus and spoke to both you and your employer in an effort to address your complaint. We do apologize if the outcome of the discussions were not entirely to your satisfaction. We are sorry for any inconvenience you may have experienced and value your feedback. Please be assured that Cartus continuously strives to create an exceptional experience for its customers and we regret that we were not able to meet your expectations. Again, we appreciate your feedback and wish you nothing but the best in your new home. -CartusReview fromJanice P
Date: 07/25/2023
1 starJanice P
Date: 07/25/2023
Worst company I have dealt with. Avoid at all costs.Cartus Corporation
Date: 08/03/2023
We are sorry to hear that your experience with Cartus was so difficult. Please provide more details including the property address so that we can investigate and respond to your complaint.Review fromDebra G
Date: 07/10/2022
1 starDebra G
Date: 07/10/2022
Worst corporate relo company ever. Had major issues from not reimbursing expenses entitled to a number of goods getting lost or broken to not delivering stuff on time to trying to charge for stuff not needed or applicable. Very shady company.Cartus Corporation
Date: 07/11/2022
Please provide a transferee name or Cartus file number so that we can research. Thank you.Cartus Corporation
Date: 07/28/2022
We were sorry to hear that your experience with Cartus was unsatisfactory. It is our goal to provide excellent support and guidance throughout your relocation and apologize for the challenges you’ve encountered. We have reached out to ask for additional details in order to investigate and respond; however to date we have not received any additional information. Please do let us know if you wish to provide those details.Cartus Corporation
Date: 08/22/2022
Since we have not heard from you with details, we assume that you are either not interested in pursuing this matter or that the issues have been resolved.Review fromJudith Y
Date: 07/06/2022
1 starJudith Y
Date: 07/06/2022
My daughter has been so frustrated with Cartus. They have delayed her move again and again even if she had told them that she would have to start her work on July 25th and have to move in on July 18th because she had already delayed her move-in for a month. Their approval time took two weeks, and then they said they could help move her stuff by the end of August for her start date on July 25th! What is wrong with this company. And my daughter had tried to contact them for so many times, and they would not respond before July 4th.Cartus Corporation
Date: 07/07/2022
We are looking into your compliant. Please send me your daughter's name and/or Cartus file number. Many thanks, AntoniaCartus Corporation
Date: 07/28/2022
We were sorry to hear that your experience with Cartus was unsatisfactory. It is our goal to provide excellent support and guidance throughout your relocation and apologize for the challenges you’ve encountered. We have reached out to ask for additional details in order to investigate and respond; however to date we have not received any additional information. Please do let us know if you wish to provide those details.Cartus Corporation
Date: 08/22/2022
Since we have not heard from you with any details, we assume that you are either not interested in pursuing this matter or that the issues have been resolved.Review fromDebra G
Date: 05/12/2022
1 starDebra G
Date: 05/12/2022
Ridiculous is all I can say. Horrible to non existent communication. They decide what to reimburse out of plan/funds that my husband is entitled to. Provide no insight into costs of movers so that we know what is being charged is accurate. Every time you speak to rep, even if you can physically get on phone, information given to you changes. We have relocated previously through corporate relocation and this is by far the worst. Last 2 times we relocated we had 3 small children under age of 3. We are empty nesters now with only an apartment and this relo is a mess.Cartus Corporation
Date: 05/18/2022
Response from Cartus: We were sorry to hear that your experience with Cartus has been unsatisfactory. It is our goal to provide excellent support and guidance throughout your relocation, clearly this has not been your experience so far. We appreciated your time to speak with our Operations Manager to review your move details, including all estimated costs based on the employer’s authorized program. Our Manager will be providing further information as discussed. In addition, we will have one of our senior consultants work directly with you to address all remaining items. We appreciate this opportunity to get things back on track quickly.
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