Customer ReviewsforNawas International Travel Service, Inc.

I echo the sentiments of the other dissatisfied travelers regarding the Holy Land 2023 trip. I have previously traveled with this company to ****** ******* ****** *** *** **** **** and the value of the trip was not in the company NAWAS but rather the priests who led the trips. Unfortunately, when issues prohibiting travel have arisen, NAWAS has once again dropped the ball exercised corporate greed in the same manner they did with the Passion Play in ******* in 2020 due to COVID. My wife, 74 year old mother and my self were scheduled for the Holy Land in November 2023. Due to the outbreak of war, the trip was reluctantly cancelled by NAWAS and their solution for reimbursement was for CREDITS (not figuring in inflation) that must be used within ONE CALENDAR YEAR of the Holy Land trip cancellation. For travelers such as my mother who has a significant chronic health condition and who was planning to make this her last trip, no alternative for reimbursement was offered. Further, the insurance for the trip that is promoted by NAWAS in its trip packets refused to pay out any of the trip cost despite full and timely premiums paid. The most disturbing aspect of the whole ordeal is the rudeness displayed by the company to us as customers in regards to our inquiries about the matter. We have attempted to limit our inquiries so as not to be bothersome but have been met with coarse rudeness and a take it or leave it approach by a company hiding behind the fine print in their travel contract. This company deserves less than one star for its stance in this and previous similar situations and I welcome any response from the company and its representatives for my correct recitation of the situation.

NAWAS has not returned my deposit for a trip to Israel scheduled for Oct 2023. I canceled in writing well before the balance was due. I was told it was being kept as a processing fee. I was not comfortable in proceeding due to the attack on the Gellen camp and other countries raising their travel warnings. The trip was eventually cancelled. Still no return of deposit.

Tour: Highlights of ******* * ********* October 2023. 48 people. 1). The bus was the smallest bus I have ever seen for a tour. Nawas should have sent a substitute bus as soon as the tour guide realized how uncomfortable it was and how long it took to pack our suitcases every time, like a puzzle. My knees met the back of the seat in front of me enough to cause pain. I am 5’ 7” tall. Just imagine how the people who were over 6 feet felt. 2). The itinerary was very poorly planned. Our group flew overnight from ********** **** and arrived at ******** at 5:30 AM. We then proceeded to drive hours and tour ********* cathedral and *********** and finally made it to our hotel at 7 PM for dinner. We are a group of mostly senior citizens. Some with canes one with a walker. Can you imagine how exhausted we were? We then proceeded to leave the next morning for tours driving several hours and again, arriving at a new hotel just in time for dinner.This happened three mornings in a row. This made the first four days of our tour very hard to enjoy. 3). Our visit to ********* Castle started out very poorly. It was pouring rain and we had to stand outside in the rain and wind (umbrellas, turning inside out) while the tour guide, went to get the tickets. She should have told us to stay on the bus until she secured the tickets. We would have gotten wet but we wouldn’t have had to stand in the wind and rain for 20 minutes. By the time we were able to begin our tour, we were already wet and cold. This was an extremely disappointing experience.

We took an ************ trip in October 2022 with NAWAS. Tour guide was from ******* and had minimal knowledge of the area and sometimes gave inaccurate info so most travelers just tuned her out. Seemed like we spent more time in truck stops than anywhere else. We have traveled with 3 other travel companies and NAWAS was by far the worst and the most expensive. On a positive note, we met some wonderful people on the trip.