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Customer ReviewsforNawas International Travel Service, Inc.
33 Customer Reviews
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Review from DIANE P
5 stars07/26/2024
The 11 day trip to ******* that was put together by NAWAS Travel was flawless. Even a last day worldwide computer glitch that delayed our return flight was handled well and we returned home safely. Our tour escort met us at the Berlin airport upon arrival and guided us through our entire visit until parting from us to board our return flight home from ******* She was witty, informative and full of tips to enjoy our tours and our free time. Our bus driver for 8 days was very skillful and always prompt to pick us up at the appointed place after we toured a sight. Food and lodging arrangements were quite acceptable and enjoyable. Each day a local tour guide met us and gave us a walking tour of important sights. They were each energetic, communicated in English and gave us wonderful experiences in each of the towns we visited. I would gladly go on another trip with NAWAS Travel if the opportunity arises.Nawas International Travel Service, Inc. Response
07/29/2024
Dear ** *********.Thank you for your wonderful critique of the tour. We are grateful for the 5 stars....All of us at NAWAS appreciate this and we are glad to know you had a wonderful trip. NAWAS TravelReview from Jodine K
5 stars07/24/2024
We had an awesome tour guy and very skilled bus driver! Thankyou!Nawas International Travel Service, Inc. Response
07/25/2024
Dear ** *********..We are glad to know that you had a great trip to ******* *** ******** with NAWAS and Rev. Mohr. Most of all it is good to know that you were very happy with the guide and the driver. Thanks for letting us know and for the 5 STAR RATING....best to you...George K*****/NAWAS TravelReview from Andrea P
5 stars07/11/2024
Great company I have been on 2 pilgrimages with namws so far. Thank you for everythingNawas International Travel Service, Inc. Response
07/12/2024
Dear ** *******..thank you so much for your great review. We hope to serve you again very soon and with best wishes...NAWAS TRAVELReview from Margaret E
4 stars07/11/2024
I just returned from my third trip with NAWAS. I will say that the host and the guide make all the difference. After my first trip in 2022 to Germany, I wasn't impressed, but I went on a second trip - this time to Israel in February 2023. That trip was great and our guide Johnny was absolutely wonderful. On the Israel trip we had a different host, too and that made a difference as well. On that trip, my only complaint would be that the lunches were predetermined and pretty expensive. In June 2024 I went with NAWAS to Greece and Turkey. This time the host was the same and our main guide was Emily. Emily did a very nice job. The rooms were great - Actually a Marriott 3 of the nights. Food was very good. The tour and the cruise were as described in the brochure. The bus was comfortable and airconditioned. Our rest stops were timely and at very nice locations. My only complaint would be related to certain group members who insisted on being late at nearly every opportunity. There's always one!! Nothing that NAWAS could control. Overall, I would travel again with NAWAS.Nawas International Travel Service, Inc. Response
07/12/2024
Dear ** *********.thank you so much for your great review. We are glad to know that you had a great trip and we hope you will travel with us again and again. NAWAS TRAVELReview from Elizabeth B
5 stars07/11/2024
Excellent travel agency to travel with. Well organized, accomodating and very communicative from beginning of the decision to take the trips with their company.Nawas International Travel Service, Inc. Response
07/12/2024
Dear ** ****** thank you for your kind comments and we are glad to know that you were very happy with our services. We hope you will travel with us again and many thanks.. NAWAS TRAVELReview from Carmin P
5 stars04/02/2024
Great trip ******* *** ******** with NAWAS with great people, tour guide and Father Jim our host ! None stop touring to historic and holy places and also doing things on our own. Is my 3rd time touring with NAWAS?? CarmenNawas International Travel Service, Inc. Response
07/12/2024
Dear ** ****** thanks for your wonderful review. Everyone at NAWAS enjoys working with Fr Jim too. We hope you will travel with us a fourth time and thanks for your support and best wishes....NAWAS TravelReview from Joseph V
1 star12/22/2023
I echo the sentiments of the other dissatisfied travelers regarding the Holy Land 2023 trip. I have previously traveled with this company to ****** ******* ****** *** *** **** **** and the value of the trip was not in the company NAWAS but rather the priests who led the trips. Unfortunately, when issues prohibiting travel have arisen, NAWAS has once again dropped the ball exercised corporate greed in the same manner they did with the Passion Play in ******* in 2020 due to COVID. My wife, 74 year old mother and my self were scheduled for the Holy Land in November 2023. Due to the outbreak of war, the trip was reluctantly cancelled by NAWAS and their solution for reimbursement was for CREDITS (not figuring in inflation) that must be used within ONE CALENDAR YEAR of the Holy Land trip cancellation. For travelers such as my mother who has a significant chronic health condition and who was planning to make this her last trip, no alternative for reimbursement was offered. Further, the insurance for the trip that is promoted by NAWAS in its trip packets refused to pay out any of the trip cost despite full and timely premiums paid. The most disturbing aspect of the whole ordeal is the rudeness displayed by the company to us as customers in regards to our inquiries about the matter. We have attempted to limit our inquiries so as not to be bothersome but have been met with coarse rudeness and a take it or leave it approach by a company hiding behind the fine print in their travel contract. This company deserves less than one star for its stance in this and previous similar situations and I welcome any response from the company and its representatives for my correct recitation of the situation.Review from Ma L
1 star12/05/2023
NAWAS has not returned my deposit for a trip to Israel scheduled for Oct 2023. I canceled in writing well before the balance was due. I was told it was being kept as a processing fee. I was not comfortable in proceeding due to the attack on the Gellen camp and other countries raising their travel warnings. The trip was eventually cancelled. Still no return of deposit.Review from Barbara W
2 stars11/28/2023
Tour: Highlights of ******* * ********* October 2023. 48 people. 1). The bus was the smallest bus I have ever seen for a tour. Nawas should have sent a substitute bus as soon as the tour guide realized how uncomfortable it was and how long it took to pack our suitcases every time, like a puzzle. My knees met the back of the seat in front of me enough to cause pain. I am 5’ 7” tall. Just imagine how the people who were over 6 feet felt. 2). The itinerary was very poorly planned. Our group flew overnight from ********** **** and arrived at ******** at 5:30 AM. We then proceeded to drive hours and tour ********* cathedral and *********** and finally made it to our hotel at 7 PM for dinner. We are a group of mostly senior citizens. Some with canes one with a walker. Can you imagine how exhausted we were? We then proceeded to leave the next morning for tours driving several hours and again, arriving at a new hotel just in time for dinner.This happened three mornings in a row. This made the first four days of our tour very hard to enjoy. 3). Our visit to ********* Castle started out very poorly. It was pouring rain and we had to stand outside in the rain and wind (umbrellas, turning inside out) while the tour guide, went to get the tickets. She should have told us to stay on the bus until she secured the tickets. We would have gotten wet but we wouldn’t have had to stand in the wind and rain for 20 minutes. By the time we were able to begin our tour, we were already wet and cold. This was an extremely disappointing experience.Review from Merlin S
1 star11/22/2023
We took an ************ trip in October 2022 with NAWAS. Tour guide was from ******* and had minimal knowledge of the area and sometimes gave inaccurate info so most travelers just tuned her out. Seemed like we spent more time in truck stops than anywhere else. We have traveled with 3 other travel companies and NAWAS was by far the worst and the most expensive. On a positive note, we met some wonderful people on the trip.
Customer Review Rating
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