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Business Profile

Cell Phones

Wireless Zone of Derby

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/01/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an **** from this store on 8/4/23 I returned the **** on 8/13/23 in person. The store manager Joseph M. Who I returned the item to and tried to FORCE me to keep the **** by saying he wouldn’t take it back because of a smudge of ink on the box. I told him to get another box or tell me how much the box cost. He said no I told him I didn’t have time for this I was leaving the **** with all its components that came with it and leaving. He then stated “I will just send it back to your house then.” I could not believe what he was saying or how he was acting so I started to record with my phone. He knew from previous conversations I adopted a child that could not see or walk due to abuse and he was in a wheelchair. I mention that not for sympathy because this child is still amazing in my eyes but I said it for him to understand how hard it was for me to get out the house with him and my other child with autism. So I could not afford to keep with the back and forth. Heartlessly He did the unthinkable and sent it back to my house anyway! I brought it back (unopened) to the *** store to refuse delivery. I have attached *** receipt. I received a $508.26 bill for the **** the next month. I called ******* they called that store and was told that Joseph would check for the return and let ******* know to stop billing. I called *** because it shows I sent it back but there wasn’t a drop off point. So I asked about filling out a claim I was told I could not because I was not the original sender. That Joseph would have to do it. This was also told to ******* representative. The rep told me not to worry because it of the proof I sent it back. I have attached the tracking receipt showing I returned it even though I returned it in person the first time( the second time it still fell within the 30 days). I pray the BBB will help me in this matter because this person has not only acted inappropriately but still continues to bill me for something I do not have.

    Customer Answer

    Date: 12/10/2023

    Since BBB’s letter to company was ignored please post my complaint so people who are victimized by this company as I was know that they are not alone and there is hope. Please remove my personal information before posting. Thank you.

Wireless Zone of Derby is NOT a BBB Accredited Business.

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