ComplaintsforStone Academy

• Initial Complaint

  02/15/2023

  Complaint Type:

  Product Issues

  Status:

  BBB unable to locate business

  More info

  Self funded term (12-19-2022 to 11-02-2024) 12-19-2023 $25.00 (Application) ***** invoice Tuition 12-22-2023 $5,000.00 (Partial down payment) Tuition 12-23-2023 $3,800.00 (Partial down payment) Tuition The money requested for refund is for the charges above agreed on the days stated, the program was shut down before completion of my evening LPN program by the OHE US Department of Education after an audit had been agree to be completed with Stone Academy back on 12-20-2022. A compliance conference meeting and outlined list of eight errors. The OHE meet with Stone Academy for the compliance for the compliance conference on January 9, 2023. As a follow up and prior to making any decision to revoke the certificate of authorization for Stone Academy, OHE determine that a full audit was necessary to determine the scope of the problem and to identify a baseline for each student. Agreement was effective on January 27,2023, and after it was signed Stone Academy failed to comply with agreement and he audit was not conducted. Students were being taught by unqualified instructors and receiving invalid clinical experience, the students needs were not met when requesting more information in regards of the poor communication, lack of resources and disgraceful management by campus director Jenna H****** and Provost Dr. Erin W***** being that they were enrolling student while being aware of the unfair circumstances for the students. I would like to request further investigation and a full refund of the expenses listed above for the amount of with the receipts numbers.

• Initial Complaint

  01/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This place is a joke. We enter during Covid and the handbook we signed said our score to pass was a 70. This we signed. They decided to send out 2 more handbooks in which we DID NOT SIGN but expected us to abide by those rules but that was two weeks after we received the first one. Then we barely had good teachers, went to clinical sites and did nothing what so ever. I seen this school pass people who can’t even take a BP blood pressure. But the money they gave out to some students more was given to staff in the office. This school collected millions of dollars and do not have enough teachers to teach the course. I would never recommend this school To anyone.

  Business response

  01/31/2023

  ******, Ill be happy to meet with you and  try and resolve your issue , Let me know what day and time works best for you. 

  Ed R******

  CEO/President

  Stone Academy

  ******************

• Initial Complaint

  06/09/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  STONE ACADEMY ********* **! Stone academy has false advertisement. when you sign your contract and they get your money they change your contract whenever they feel like it, and you have to go by the new contract even though that is not what you signed up for. When I first started stone academy in 2019 we needed a 72% to pass our classes . I went to school in the middle of a pandemic and my important classes were moved to online where one of the teachers never showed up for the most Important class which is MEDSURGE 1,2 and 3. I was forced to teach my self and that is not what I paid for I paid for on campus classes not online. In 2021 they changed my contract and I was forced to sign the new contract st***ng the grade was being changed to a 74.7 % from a 72% and that if we fail the exit for a second time we would have to come back to the school for a third exit before we can take our ***** even though I did not agree with it or I would not be able to sit for my boards. I failed my exit for the second time so I completed the 12 week **** course that I was told I had to do and I passed the **** exit with a 76% my. *** instructor told me I have 3 weeks to take my ***** exam or my greenlight will expire so then I went to stone academy to take my exit and received a score of a 74%. I am being held behind from taking taking my ***** for a .7%. I reached out to numerous people in chain of command and I am getting absolutely no where . I would like for them to grant me my old contract which was a 72% so I can take my ***** before the 20th .

  Business response

  07/28/2022

  Unfortunately, due to educ***onal privacy laws, Stone Academy is unable to fully respond to this complaint.  However, Stone Academy respectfully disagrees with the complainant.  There were no false advertisements and there were no surprise changes of which students would be unaware. 
  
  Stone Academy’s policies allow for the changes mentioned by the complainant, and this is clearly stated during the enrollment process.  The student handbook and several documents signed/initialed at enrollment as well as when there are significant program changes acknowledge students’ awareness of Stone Academy’s right to make amendments.

  Stone Academy offers students additional support throughout their engagement with the school and additional testing opportunities are available when policy allows.  

  The complainant should contact the school to understand additional opportunities available to assist.

  Customer response

  08/02/2022

  
  Complaint: ********
  
  I am rejecting this response because: my contract should have not been changed when I was 2 years into the school. I had no teacher for medsurge 111-114, and stone academy still pulled my loan. I completed **** (***) and passed the **** greenlight exit and should have been able to sit for my *****, but you changed my contract and forced me to come back to stone academy for a 3rd exit which I failed by a 0.7% since you changed my passing score from a 72 to a 74.7 and I received the grade of a 74.0%. The only resolution you are trying to give to me is to complete medsurge 111-114 and sem2 when medsurge is not my low point. That would not benefit me at all . 
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  03/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  + the school is to provide classes and clinical hours to complete and graduate as a PN so I can sit the board exam to become a LPN the school is not providing any clinicals and we are not on track to graduate 9/22 I am in debt for over 32 thousand dollars with no resolutions in sight I need accountability and a schedule provided by the school to complete my certificate Stone Academy located in **** ********

  Business response

  05/02/2022

   

  I am responding to ******* *****' complaint, ID # ********.

   

  Ms. **** is currently in her clinical two rotation at a clinical site two evenings per week.

  She has been in direct communication with the Clinical Supervisor at the **** ******** campus.

   

  Please let me know if you require additional information.

   

  Thank you,

   

  Linda D****** *****

  Executive Vice President

  Stone Academy 

  Business response

  05/02/2022

   

  I am responding to ******* *****' complaint, ID # ********.

   

  Ms. **** is currently in her clinical two rotation at a clinical site two evenings per week.

  She has been in direct communication with the Clinical Supervisor at the **** ******** campus.

   

  Please let me know if you require additional information.

   

  Thank you,

   

  Linda D****** *****

  Executive Vice President

  Stone Academy 

  Customer response

  05/02/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* **** I accept the respond

• Initial Complaint

  02/08/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I am currently a student at Stone Academy in **** ******** **! I started 8/2020 and was expecting to graduate 12/18/21. This is a 16 month program on Campus! When I begin on 8/31/20 I was advised that the class was online not campus! I didn’t sign up for online classes and wasn’t told this when I came for orientation! Also during my online learning when it came to do the clinical they were not offered! I was advised due to COVID19 clinicals were on Hold! I wasn’t advised that they were behind on clinicals at orientation! It is now 2/7/2022 and I have only completed Clinical 1 at Suffield house! Ive completed all of the classes for the LPN program minus the clinical and they have no graduation date or a clinical site for myself and fellow students to attend! We have been back on Campus since 1/3/2022 with no clinical! We have an Instructor who is just reviewing ATI questions with us! We keep asking for a graduation date or there plans on are clinic and we just keep getting told different answers! Blaming other staff that have left or gotten fired! Students who have started after are class are on schedule to graduate and are in clinical sites! How is that fare to us sitting here not able to do anything! I need answers and don’t know who to contact! This program cost me over $30,000 to attend and I have no idea when I’m going to finish!

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