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Business Profile

Business School

Stone Academy

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Stone Academy's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/15/2023

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Self funded term (12-19-2022 to 11-02-2024) 12-19-2023 $25.00 (Application) ***** invoice Tuition 12-22-2023 $5,000.00 (Partial down payment) Tuition 12-23-2023 $3,800.00 (Partial down payment) Tuition The money requested for refund is for the charges above agreed on the days stated, the program was shut down before completion of my evening LPN program by the OHE US Department of Education after an audit had been agree to be completed with Stone Academy back on 12-20-2022. A compliance conference meeting and outlined list of eight errors. The OHE meet with Stone Academy for the compliance for the compliance conference on January 9, 2023. As a follow up and prior to making any decision to revoke the certificate of authorization for Stone Academy, OHE determine that a full audit was necessary to determine the scope of the problem and to identify a baseline for each student. Agreement was effective on January 27,2023, and after it was signed Stone Academy failed to comply with agreement and he audit was not conducted. Students were being taught by unqualified instructors and receiving invalid clinical experience, the students needs were not met when requesting more information in regards of the poor communication, lack of resources and disgraceful management by campus director Jenna H****** and Provost Dr. Erin W***** being that they were enrolling student while being aware of the unfair circumstances for the students. I would like to request further investigation and a full refund of the expenses listed above for the amount of with the receipts numbers.

    • Initial Complaint

      Date:01/31/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This place is a joke. We enter during Covid and the handbook we signed said our score to pass was a 70. This we signed. They decided to send out 2 more handbooks in which we DID NOT SIGN but expected us to abide by those rules but that was two weeks after we received the first one. Then we barely had good teachers, went to clinical sites and did nothing what so ever. I seen this school pass people who can’t even take a BP blood pressure. But the money they gave out to some students more was given to staff in the office. This school collected millions of dollars and do not have enough teachers to teach the course. I would never recommend this school To anyone.

      Business Response

      Date: 01/31/2023

      ******, Ill be happy to meet with you and  try and resolve your issue , Let me know what day and time works best for you. 

      Ed R******

      CEO/President

      Stone Academy

      ******************

    • Initial Complaint

      Date:06/09/2022

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      STONE ACADEMY ********* **! Stone academy has false advertisement. when you sign your contract and they get your money they change your contract whenever they feel like it, and you have to go by the new contract even though that is not what you signed up for. When I first started stone academy in 2019 we needed a 72% to pass our classes . I went to school in the middle of a pandemic and my important classes were moved to online where one of the teachers never showed up for the most Important class which is MEDSURGE 1,2 and 3. I was forced to teach my self and that is not what I paid for I paid for on campus classes not online. In 2021 they changed my contract and I was forced to sign the new contract st***ng the grade was being changed to a 74.7 % from a 72% and that if we fail the exit for a second time we would have to come back to the school for a third exit before we can take our ***** even though I did not agree with it or I would not be able to sit for my boards. I failed my exit for the second time so I completed the 12 week **** course that I was told I had to do and I passed the **** exit with a 76% my. *** instructor told me I have 3 weeks to take my ***** exam or my greenlight will expire so then I went to stone academy to take my exit and received a score of a 74%. I am being held behind from taking taking my ***** for a .7%. I reached out to numerous people in chain of command and I am getting absolutely no where . I would like for them to grant me my old contract which was a 72% so I can take my ***** before the 20th .

      Business Response

      Date: 07/28/2022

      Unfortunately, due to educ***onal privacy laws, Stone Academy is unable to fully respond to this complaint.  However, Stone Academy respectfully disagrees with the complainant.  There were no false advertisements and there were no surprise changes of which students would be unaware. 

      Stone Academy’s policies allow for the changes mentioned by the complainant, and this is clearly stated during the enrollment process.  The student handbook and several documents signed/initialed at enrollment as well as when there are significant program changes acknowledge students’ awareness of Stone Academy’s right to make amendments.

      Stone Academy offers students additional support throughout their engagement with the school and additional testing opportunities are available when policy allows.  

      The complainant should contact the school to understand additional opportunities available to assist.

      Customer Answer

      Date: 08/02/2022


      Complaint: ********

      I am rejecting this response because: my contract should have not been changed when I was 2 years into the school. I had no teacher for medsurge 111-114, and stone academy still pulled my loan. I completed **** (***) and passed the **** greenlight exit and should have been able to sit for my *****, but you changed my contract and forced me to come back to stone academy for a 3rd exit which I failed by a 0.7% since you changed my passing score from a 72 to a 74.7 and I received the grade of a 74.0%. The only resolution you are trying to give to me is to complete medsurge 111-114 and sem2 when medsurge is not my low point. That would not benefit me at all . 

      Sincerely,

      ******** ******

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