We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Credit Union

American Eagle Financial Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for American Eagle Financial Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

American Eagle Financial Credit Union has 11 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 10 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/10/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I cannot access the app, website, ******** account, or any other means of contact while I am physically in another country. I cannot get into the app because my cell phone number is not active when I am here. It does not give me an option to ask verifying questions or email a code instead of text it. I cannot ****** their number or email because I am blocked from absolutely everything while in another country. I have no way of obtaining a phone number or email to contact them and therefore have no way of managing my money while in another country!!!!

      Business Response

      Date: 03/13/2025

      We were able to contact our member and have a detailed conversation. 

      Customer Answer

      Date: 03/14/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *********

    • Initial Complaint

      Date:08/14/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Commencing on or around May 13th, 2024, I fell victim to two multi-layered scam operations run by "***** **********" which involved me making deposits for a total amount of 45,840 USD from my American Eagle Financial Credit Union account to fraudulent investment firm.

      Business Response

      Date: 08/19/2024

      We truly empathize with the member's situation. We took steps to help recover her funds, but you will see in the timeline below, that was not possible.

      American Eagle Financial Credit Union acted timely and appropriately to attempt to recover any available funds from the wire transfers sent to ** **** per the request of the member.  

      Timeline:

      4/18/2024 – A wire request was submitted by the member via online banking in the amount of $28,000 to ** **** ** ** ******* ********.

      4/19/2024 – A call back was made to member by our Deposit Services team to conduct verification via several security questions to confirm the wire request and verify the member's identity. A purchase agreement was provided by the member showing the agreement between buyer and seller as the purpose of the wire. The wire in the amount of $28,000 was then sent to ** ****, *** 

      5/13/2024 – Another wire request was submitted by the member in-person in the AEFCU **** ******** branch in the amount of $17,790 referencing the purpose of ‘mortgage closing’. The wire detail form was signed by the member prior to executing this request.

      6/20/2024 – The member called to report that she was a victim of fraud and requested a recall of the two wires sent to ** ****, **. A request was sent to our Finance department to initiate the recall.

      6/21/2024 – Recalls for both wires were sent to ** ****, ** through our wire system.

      6/21/2024 – A follow up email was sent to an investigator with ** ****, ** to request any available information regarding the recalls and to verify any possible available funds still on deposit from the transactions.

      6/24/2024 – A response was received from the ** ****, ** investigator stating that Cases ********** and ********** were created and assigned and that ** **** requires 30 days to investigate.

      6/25/2024 – Service messages were received from ** ****, ** inside our wire system requesting a hold harmless agreement executed by us for each recall and sent to [email protected]. These agreements were executed the same day and provided to ** ****, **.

      6/25/2024 – A letter was provided by the member to a branch team member requesting the return of the funds for the two wires. The letter was forwarded to the Risk department for investigation.

      7/5/2024 – A response was received from ** ****, ** stating the request for the recall of the wire in the amount of $17,790 was being denied due to no funds available. The member was contacted by the Fraud Department to be made aware of the denial from ** ****, **.

      7/8/2024 – A response was received from ** ****, ** stating the request for the recall of the wire in the amount of $28,000 was being denied due to no funds available.

      American Eagle has a duty and obligation to identify its members and ensure that accounts are accessed only by those authorized. In this circumstance, the member conducted the wire and was authorized to do so. The Credit Union has satisfied its obligation by positively identifying the member. An account owner is free to use his or her accounts to transact for personal reasons. Real estate wires are one of the most common wire transfers performed daily. Once a wire is processed, the only recourse is to recall the wire within the system. The recall is simply a request to return funds.  The Receiving Financial Institution (** ****) has no obligation to return the money to the Originating Financial Institution (American Eagle) and will only do so if the funds remain on deposit and they wish to comply. 


      Customer Answer

      Date: 08/23/2024

      ****** ******** ****** ***** **** ****** **** *** **** ********** ********* ****** *** ******** ****** ****** ** *** ******** **** ****
      I am writing to formally file a complaint against American Eagle Financial Credit Union regarding their
      handling of fraud case. The Credit Union's response to my concerns is both inadequate and dismissive
      of the responsibilities imposed on them by applicable laws and regulations.
      I requested that American Eagle Financial Credit Union initiate a wire transfer to ** ****. I have since
      become aware that the transaction was fraudulent and that I was a victim and have asked the Credit
      Union to recall the payments. Despite my request, the Credit Union's recent response stated that their
      only obligation is to verify the identity of the individual sending the payment and that real estate
      payments are among the most common types of wire transfers they process daily.
      I would like to challenge this assertion based on the following points:
      1. According to guidelines set by the Financial Crimes Enforcement Network (FINCEN),
      financial institutions have a responsibility to verify the legitimacy of any wire transfer
      exceeding $10,000. This is a crucial aspect of preventing money laundering and ensuring that
      all transactions are legitimate. American Eagle Financial Credit Union's response appears to
      disregard this obligation, which raises significant concerns about their compliance with these
      important regulations.
      2. Financial institutions are also bound by the Bank Secrecy Act (BSA), which imposes a duty of
      care to prevent fraudulent transactions. The Credit Union's assertion that their only
      responsibility is to verify the identity of the sender neglects the broader regulatory framework
      designed to protect consumers from fraud and ensure the legitimacy of high-value transactions.
      3. I specifically requested that the Credit Union recall the payment to ** ****, yet their recent
      communication does not indicate that any steps have been taken to initiate this process. This
      lack of action is both concerning and unacceptable, especially given the potential risks involved
      with this transaction.
      Given these points, I believe that American Eagle Financial Credit Union has failed to fulfill its legal
      and ethical obligations in this matter. I am seeking the BBB's assistance in resolving this issue and
      ensuring that the Credit Union adheres to the standards required by law. Specifically, I request that they
      immediately initiate the recall of the wire transfer and provide a detailed explanation of their actions
      concerning the compliance with FINCEN and BSA regulations.
      I appreciate your attention to this matter and look forward to a prompt and fair resolution.
      Sincerely,
      ******* * *******

      Business Response

      Date: 08/27/2024

      Our initial response provides the timeline with the dates the recalls were requested, performed and denied. Attached are redacted copies of the requests.

      Customer Answer

      Date: 08/28/2024

      ****** ******** ****** ***** **** ****** **** *** **** ********** ********* ****** *** ******** ****** ****** ** *** ******** **** ****
      I am writing to formally file a complaint against American Eagle Financial Credit Union regarding their
      handling of fraud case. The Credit Union's response to my concerns is both inadequate and dismissive
      of the responsibilities imposed on them by applicable laws and regulations.
      I requested that American Eagle Financial Credit Union initiate a wire transfer to ** ****. I have since
      become aware that the transaction was fraudulent and that I was a victim and have asked the Credit
      Union to recall the payments. Despite my request, the Credit Union's recent response stated that their
      only obligation is to verify the identity of the individual sending the payment and that real estate
      payments are among the most common types of wire transfers they process daily.
      I would like to challenge this assertion based on the following points:
      1. According to guidelines set by the Financial Crimes Enforcement Network (FINCEN),
      financial institutions have a responsibility to verify the legitimacy of any wire transfer
      exceeding $10,000. This is a crucial aspect of preventing money laundering and ensuring that
      all transactions are legitimate. American Eagle Financial Credit Union's response appears to
      disregard this obligation, which raises significant concerns about their compliance with these
      important regulations.
      2. Financial institutions are also bound by the Bank Secrecy Act (BSA), which imposes a duty of
      care to prevent fraudulent transactions. The Credit Union's assertion that their only
      responsibility is to verify the identity of the sender neglects the broader regulatory framework
      designed to protect consumers from fraud and ensure the legitimacy of high-value transactions.
      3. I specifically requested that the Credit Union recall the payment to ** ****, yet their recent
      communication does not indicate that any steps have been taken to initiate this process. This
      lack of action is both concerning and unacceptable, especially given the potential risks involved
      with this transaction.
      Given these points, I believe that American Eagle Financial Credit Union has failed to fulfill its legal
      and ethical obligations in this matter. I am seeking the BBB's assistance in resolving this issue and
      ensuring that the Credit Union adheres to the standards required by law. Specifically, I request that they
      immediately initiate the recall of the wire transfer and provide a detailed explanation of their actions
      concerning the compliance with FINCEN and BSA regulations.
      I appreciate your attention to this matter and look forward to a prompt and fair resolution.
      Sincerely,
      ******* * *******

    • Initial Complaint

      Date:02/21/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      American eagle financial credit union has failed to provide me with my legally required tax document for my mortgage for my old property * **** ***** ******* ******** ** ****** This was for my mortgage 1098 document. The first issue is when I paid off my mortgage, they immediately removed the mortgage account from their online portal, so I could no longer access my documents and I was then on the hook to wait for them to send it. I contacted them through the messaging portal online, and they said I had to call the number. I called the number, verified my mailing address, and was “assured” they sent the document 1/31/24. It never came. I messaged again and got the run around, and called again and was told I should receive it electronically (even though I was initially told this isn’t possible). It took threatening to report them to finally get this result. So today 2/20 I got an email from them with my tax form except they messed up the login so that it is impossible for me to access (they put my social security number as the question even though its supposed to be the answer). I’ve had enough at this point and I should not have to chase down the tax information they are legally required to provide to me.

      Business Response

      Date: 02/23/2024

      We have been in contact with our member, and the 1098 was sent via ******

      Customer Answer

      Date: 02/23/2024


      Better Business Bureau:

      I received the tax document I requested. We can close the case.  I am unhappy with the way they conducted business and I hope they don't do this to other customers. 

      Thank you for your help

      Sincerely,

      ****** ********

    • Initial Complaint

      Date:02/09/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My daughter is studying abroad and we reviewed with the bank how to ensure that her debit card would be accessible. She called when she landed and the card was immediately locked...she had no access to money for the first 3 days as we made repeated phone calls, kept being told it was working & it wasn't (had to spend 2 hours on the phone with a customer supervisor while my daughter attempted to use the card and it kept failing). They determined she needed a new card and told us this was overnighted on 02/02/2024. We were told, due to the circumstances, they would keep my daughter's existing card active until the new card arrived. No card arrived and my daughter's existing card was immediately deactivated. We called multiple times between 02/04 and 02/08 and were repeatedly told the card was delayed b/c of distance but was on its way. We were told by different reps it would arrive in a day or two. Called again on 02/09/2024 and were now told the card was NEVER SENT. I've had an account with them for a couple years but you really don't know the company you're in business with until you have a situation like this. Having a child alone overseas without access to their account for over 10 days is unbelievably stressful and unacceptable.

      Business Response

      Date: 02/14/2024

      When we received notification of this complaint, we contacted our Card Services Department, and they are in contact with the member.

    • Initial Complaint

      Date:12/26/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I been talking to the credit union about a 2019 ***** *** that I had financed, In April the *** just took it I did tell the credit union that I had no idea what happened to it. it was taken during a *** raid they didnt communicate with me and I did kept the bank informed. so one day I got a call from ****** *** saying to come get the truck that it was cleared to give back to owner, I called the bank and sent a email with the *** information about the truck so the credit union can take it back because I stopped making payments, the bank never picked it up so I called them and asked if I could make payments or pay it off, they said yes. then I called again because my friend wanted it he got approved for the financing, I submitted all the papers the bank requested so that they could give it to my friend George and I don't know what the hold up is. I just didn't want to lose out because the truck has alot of value and it is a big loss for me. please help me all I want is for the truck be off my credit report. This truck is just sitting in my home when the other guy can be enjoying it.

      Business Response

      Date: 01/02/2024

      The credit union took a significant loss on the collateral, and the original loan is not in good standing. We are in contact with our member about this situation. 

      Customer Answer

      Date: 01/08/2024


      Complaint: ********

      I am rejecting this response because I did everything, they required to find a buyer for the truck including providing the registration cancellation and I found a buyer with excellent credit. He was approved for the loan but the credit union refuse to give it to him. the truck.  This truck is just sitting in my yard. I don't want the credit union to take a lost and the guy really wants it. The credit union is not in contact with me they are playing games.

      I found the buyer. I have copies of the *** report and copy of the massages I sent the credit union.

      Sincerely,

      ****** *****

      Business Response

      Date: 01/12/2024

      We have detailed records of our 2023 conversations on 5/9, 11/21, 12/15 & 12/28. 
      The member can return our call directly at ###-###-#### Extension **** to discuss further.

    • Initial Complaint

      Date:12/12/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm deeply troubled by the sharing of my nonpublic information with credit bureaus, leading to inaccuracies in my report. This has caused immense financial and emotional distress. Under 15 USC 1681 Section 602, I have the right to privacy. Additionally, 15 USC 1681 Section 604 A Section 2 prohibits furnishing accounts without my written instructions. Moreover, under 15 USC 1666 B, late treatment of payments on my account is prohibited. Please rectify these inaccuracies promptly to alleviate the distress caused. My account number is ************. I trust you'll address this matter in accordance with the law and ensure accurate reporting going forward.

      Business Response

      Date: 12/22/2023


      Upon careful examination, it has been determined that late payments were reported to the credit bureaus in accordance with the terms outlined on the signed **** Disclosures. Specifically, these reports are made when the account exceeds a 30-day delinquency. If the member feels inaccuracies have been reported, she has the right to dispute information in her credit report by contacting the consumer reporting agency.   

      Under Federal law, she has the right to obtain a free copy of her credit report from each of the nationwide consumer reporting agencies once a year.

      To obtain a free annual credit report:

      By telephone: Call toll-free ###-###-####
      On the web: Visit **************************
      By mail: Mail completed Annual Credit Report Request Form(which can be obtained from the Federal Trade Commission's web site at
      **********************************************************) to:

      ****** ****** ****** ******* ******* **** *** ****** ******** ** **********

    • Initial Complaint

      Date:07/07/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a checking account with American Eagle FCU and had to file a charge dispute against a gym. The gym was trying to charge me an extra months membership fee of $38 when I moved out of state. I contacted the third party billing company to cancel and they explain the gym policy. They stated my only remediation was to contact the gym directly, which I did. I spoke with a gentleman named Holden who stated as long as I emailed him a form of mail with my new address he would cancel my membership and ensure I wasn't charged. When I was charged a month later I contacted the American Eagle Fraud Dept first and filled a dispute. Within a few days I received a letter stating that I acknowledge I owe the money and therefore the dispute was closed. When I called to re-state that I was told I wouldn't be charged I was told an entirely different explanation for the denial. The third party billing had sent the original contract and the copy of the email and details I discussed with Holden were completely ignored. When I asked Elizabeth if I could appeal the decision she stated that its entirely up to Visa and American Eagle relies on their decision entirely. What's the point of a credit union if you're beholden to some corporate giant anyway. My American Express Credit Card instantly refunds the $ and I haven't had a similar problem. I contacted Chase bank to inquire about their dispute policy and they have an appeals process. I contacted the gym manager Holden and he stated he would look into refunding me and get back to me. So I'm entirely on my own and American Eagle has demonstrated unequivocally that their one the businesses side and not their consumers.

      Business Response

      Date: 07/07/2023

      We are reaching out to the member directly to resolve.

    • Initial Complaint

      Date:10/07/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I spoke with Tommy but before that a call center from American Eagle reached out to me. I told them I was having some family issues going on at the time I was dealing with they told me to pay by the end of that current month. They said to pay $30 I paid $100. I actually paid more out of Good faith at the time. They assured me everything would be fine. I understand I had a paper bill which I have one every month but once again I was assured it wouldn’t affect my credit as long as I paid by the end of that month which I did. But it shot my credit down 100 points. The lady Tommy said I was two days late, but was unaware of my conversation with the call center, saying you get a paper bill you know when it’s due. She was very discourteous and non empathetic to what I was going thru prior to the situation. When I spoke with Tommy that day she said she was pulling the phone call from the call center and would get back to me that day. I waited by the phone and received a call back in 3 weeks saying there’s nothing she can do for me. Now I’m asking you whoever this reaches, please fix this for me. I don’t believe this is fair since I have been a long time customer with the credit union. I have never missed a payment. I am asking that this be removed from my credit History. Thank you, Sincerely, ****** ******. ********** ******************************

      Business Response

      Date: 10/11/2022

      We are in direct contact with our member.

    • Initial Complaint

      Date:08/02/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is the worst credit union i have ever been a part of! I chose this auto loan as a co-signer for my son on his first auto purchase to help him build his credit. We set up automatic withdrawals to come out every two weeks to try to build his credit faster out of of our joined child checking account that I Opened for him at the *** **** in my local town when he was 16 and had his first job, at the advice of the *** dealer. He is now 21 and does not live near any *** ****s. He has his own bank account, and no longer uses the *** **** account. We both have been calling since April of 2022 to switch the account number that they have on file for the auto payments. Every time we call they say the have the correct account on file. but they pull from the wrong account every time. I have personally sat on the phone for hours during MY work day at my desk at work to be promised that it has been taken care of... becasue there is some kind of mysterious third party payment system that no one can find that keeps pulling from the old account that i just had to call and repork to *** **** security as fraud at this point. because he does not keep funds in that account. We kept it open so if my son was ever in a jam i could transfer funds to him but i finally had to close the Keybank entirely because these jokers cant stop pulling from the wrong account. It is beyond frustrating and I never wish to do business with them again. they should be shut down. I have never in my entire life had this much trouble trying to update payment information over the phone and now it is effecting both of our credit scores because they cant figure it out. I am truly horrified that this was my sons first experience with building credit.

      Business Response

      Date: 08/03/2022

      We are in direct contact with our member.

      Customer Answer

      Date: 08/03/2022


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, they are in fact, directly in contact with me, however, I will not be satisfied with this case until I confirm that our payment finally comes from the correct scheduled bank account on 8/23 for the correct amount and the credit bureau reporting has been been addressed.  This was not our fault.  My son tried to set up payments for 100 dollars over his monthly payment to be proactive and pay off his loan sooner.   Their mess up dropped his credit score by 100 points... I have not even checked mine as his co-signer.  Im still furious and I'd rather not get more upset.  

      Sincerely,

      ******* *******

    • Initial Complaint

      Date:06/27/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      06/16/2022 Received a voice-mail from the bank to call back at my earliest convenience After calling I was informed that my car loan has gone to collections (my fault didn't pay attention to the maturity date) I attempted to make somesort of payment to help satisfy the loan however I was informed my only option is to pay in full essentially cash; no credit cards or partial payments. Another option was to see if I could get an extension on said loan which would allow me to make payments but I would need to wait for a call pending a application 06/23/2022 Upon receiving no call I reached out I was apparently not able to satisfy the requirements needed for an extention 06/27/2022 By this time I was able to have the funds to pay off the loan however I needed answers to questions like the fact that I had lost the car back in December 2019 and that the car has been sold at auction and why I'm still paying on this loan Suffice to say I've been transfered and dropped multiple times I no longer wish to be ****** ****** being forced to play phone tag for over a week while the principal gains interest coming to no resolution and given no other option then to pay in full

      Business Response

      Date: 07/07/2022

      We are attempting to contact the member directly, but as of today, we have not heard back from him. 

    American Eagle Financial Credit Union is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.