Business ProfileforConnecticut Natural Gas Corporation

I have had a matching payment program through CNG, and they say I need to make sure I apply for energy assistance which I get. During the winter I received a credit to my account & mistakenly I didn’t pay my $50 monthly because I didn’t know I had to with the credit. I called CNG & was told to be back on the matching payment program I had to pay $226.53 by June 3rd. I paid $227 way before June 3rd. I get a bill that isn’t showing my payment is $50, it’s saying $850+. So I call again & im told that I paid the $227 but I was late in paying $49.11, I never knew about the $49.11, so I’m told pay that & I’ll get placed back on the matching payment program. I pay it & I receive a disconnection letter. CNG sets people up for failure. If I’m on the matching payment program, why was my bill when taken off $1030? What am I paying on the matching payment program? I’m getting the run around with this matching payment program when now I have to reapply for energy assistance in 2 months. So my matching payment is going towards what? Seems ridiculous that I’m paying just the surface of something to end up with a huge bill when/if I ever have to shut service off because I’m moving. I don’t get it. I keep calling to rectify this bill, get back into the program so my gas isn’t turned off & keep getting a runaround. I have asked to speak to a manager & am told that an email will go to a manager who would call me & I never get that call. I have to call & explain the situation again to someone who doesn’t seem to know what they are doing. I am a diabetic & I need gas in order to make food. I need to get this situated. I’m using money for other bills to pay this bill as I’m told & it’s not helping the situation! I asked to explain when I had to pay, I got the meter is going to be read around 06/28, so you will get a new bill with the $50 payment. No explanation. I usually pay my gas bill towards the middle of the month because of rent & I get paid biweekly