Complaintsfor4 All Promos LLC

• Initial Complaint

  10/12/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I placed an order with this company choosing items that their website indicated would meet my needed timeframe. I received notification that one item was no longer available, which I was fine with. They offered alternative items, none of which met my needs, but again, I was fine with that. Meanwhile, I was expecting that the remainder of my custom order would be produced and shipped. Eight days later, on a Saturday, when they were closed, I get an automated email indicating that my order was not being produced. I called multiple times with no response, I sent emails with no response. When someone finally answered, I was told "you should have known the entire order was being cancelled. We won't produce your order without something in writing". I had already approved the artwork in writing. Why would I assume something more would be needed. Now today, 2 days before I need the items, I finally spoke to a supervisor who said "we can't help you. I won't argue with you. If we had options, I'd jump through hoops for you. But yeah, you should have known how our company works." I'm paraphrasing of course. The lack of consistent responses, inability to get people to answer the phones, excessive delays in responses, and finally not producing my items as requested have confirmed that this is not a company that anyone should trust and the public should be notified.

  

  Business response

  10/12/2022

  This order was placed for 2 products on 10/1, Proofs were created and approved on 10/3.  As part of our process we check the stock availability once the artwork has been approved and the order is ready to send to print. The account representative sent an email stating that the order was on hold and  1 of the items was out of stock until November and listed the available colors for immediate production.  Unfortunately, the alternate colors and items recommended were not an acceptable alternative.  Conversation had continued through 10/6 searching for alternate products but no decision had been made by the customer.   Our system sent an automated reminder email over the weekend 10/8 which was initiated automatically since the order had not progressed.  On Tuesday 10/11 the account rep had responded to the last email the customer had sent  stating "I do not have any reply on this email below to proceed and I cannot proceed without a reply so the coolies have not been processed
  If I proceed with those today the soonest I could ship would be the 18th."    As of today 10/12 we explained that  we do not have a product that can be printed and shipped to be delivered by this Friday 10/14.  We always offer an available product if we have a way to produce a similar product in order to meet their needs.  However, in this case the turn around time was too quick.  We marked the order canceled and the customer was never charged.    

• Initial Complaint

  10/12/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered 200 tote bags with black ink and wrote black ink in the artwork notes. The proof came back with black ink so I approved it. When I received the bags, they had gold ink. It took a few messages to receive a response and I thought they would work to a resolution, but they only replied twice and won't return my messages. My event is this weekend, so it was too late to reprint. There are also many phone numbers of which I can never get a person on the line. Something seems fishy. The customer service is non existent.

  

  Business response

  10/12/2022

  The order of bags had been submitted online with the color Athletic Gold listed as the imprint color.  There was a message listed from the customer to change the color black which had been made with our art department but the original order details were not updated.  The customer service rep had been out of the office for a few days and has received the email from the customer that was sent on 10/6 today.  She has already responded to the customer about issuing a full refund which will take 7-14 business days to be processed with accounting.  We are sorry that the bags were printed in the incorrect color and had offered a redo but a refund was preferred.

• Initial Complaint

  10/10/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered sunglasses on September 15th with an estimated delivery at checkout for September 23rd. I needed these for a golf event on October 1st. It took a full week to get my proof approved even though I "paid" for one day production. I still thought they would arrive on time. I called the Monday before the event (this was the only time anyone picked up my call) and they told me they would arrive Thursday, well before when I needed them on Saturday. Well now it is now October 10th, four weeks after the order and two weeks after I was told they would arrive in 2 days, still no tracking number (even though they are completely useless now). I've tried calling over 10 times on different days and it won't even let me hold - it just disconnects me! My "sales rep" who was very uncommunicative (took 3-5 days to get responses) from the start has stopped responding to any messages, and now my requests to cancel. I have apparently wasted several hundred dollars on this order from whatever this "business" is. I would just like to be made whole from this botched order.

  

  Business response

  10/11/2022

  We are very sorry for the delayed production for these sunglasses.  We have emailed our production team to cancel the order and will be refunding the customer in full for the product. Refunds typically take 7-14 business days to be completed back to the original form of payment.

• Initial Complaint

  09/27/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered bags from here for an upcoming event with a. 5 day production time, i have emailed and called the company several times and cannot get an updated tracking number or anyone to even answer. This company is stealing other companies money and no one is doing anything about it , its not right

  

  Business response

  10/11/2022

  This customer had reached out to our sales department on 9/27 after speaking with our chat representative.  We had informed him that his order had shipped and was expected to deliver on 9/29.  We provided a tracking number and proof of *** expected delivery.  The customer never responded after receiving this information.  

   

   

  Customer response

  10/14/2022

  
  Complaint: 18135700
  
  I am rejecting this response because:

  The statement was completely untrue. Not only did i reply once the tracking number was given, Kim from 4ALLPROMOS stated there was a mistake on the order and offered 30% and said she would send me an email confirming. After finally receiving the bags over 10 days after scheduled delivery time the bags were not what we ordered and not the proof we sent (see attached photos) I have reached out to Kim 3 times for a refund, and she never replied back to me and now sending messages that are untrue. We were unable to use these bags due to our products not being legible or readable and subsequently had to trash these with no response or communication from the company. 

  
  Sincerely,
  
  ********* **********

  

  Business response

  10/18/2022

  We have been made aware that the design that was presented as a proof and did not match the expectations of  the final printed design.  The sales rep has reached out to the customer and  a 50% refund  has been submitted to our accounting department to process.  Refunds typically are completed within 7-14 business days and the customer will receive a memo once the process has been completed.  Since the customer disposed of the bags before a resolution was achieved we were unable to have them returned for a full refund. 

• Initial Complaint

  09/15/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered 144 golf towels for a charity golf outing that our business runs each year. I paid in full and the items arrived the day before our event, which I was initially excited about until I opened the box. The golf towels that were sent were a plain red towel without our company logo, the towel type was not the waffle pattern that I ordered through the sales representative. I ordered a Gray waffle pattern towel with white imprint logo. The communication to get this resolved has been awful. They ask me for info, I send it within minutes, no response. Purchase Order #*******

  

  Business response

  09/19/2022

  It is unfortunate that the order was shipped incorrectly to this customer.  Our production facility sent out the wrong order and the customer received unbranded towels in the wrong color.  As soon as the customer emailed their sales rep we reached out for additional photos for our production facility to review so that we could issue a full refund.  The customer complied and sent photos with follow up pictures of the labels on the  box they received.  A full refund is being issued and typically takes 7-14 business days for our accounting department to process.  We are truly sorry for the mix up and the inconvenience this had caused this customer.

• Initial Complaint

  09/09/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I ordered 1000 pens for our business, they came in wrong, I called, they said they would remake and ship. 2 hours later they said they had the wrong order, someone else would get back to me. I waited 2 days, and on the second day I called and my NEW rep said he was sending over a proof and then he would ship them right out, he said the issue was in production and they are so sorry. So he sends me the proof and its wrong!!! it doesnt even have our company name on it, it's someone else with our phone number. I called and asked to speak to our rep, I was told he was unavailable, I asked for a supervisor, I was told that she was out for medical reasons and they would not bother her with this. So I said can anyone at all help me? she said no! it has to be your rep. I have emailed 2 more times and called 7 or 8 more times, and they don't even answer the phone. I bought 1000.00 pens they have our money and our pens, I don't know what to do. Thank you for your time!

  

  Business response

  10/12/2022

  The customer ordered a set of pens and unfortunately she received another company's order.   Once this was discovered the sales representative placed a new order of pens with her updated artwork with our production facility on 9/13 to reprint.  The replacement order of pens was delivered on 9/22 to their office. 

  Customer response

  10/12/2022

  
  Better Business Bureau:

  That is not exactly what happened nor was it that simple, But I do have my pens, And that is all that matters for now
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely, 
  
  ******* ********

• Initial Complaint

  09/09/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  4AllPromos - has an "A" rating with BBB and yet, they are never available when you call the office, the phone message says "no sales person available" and disconnects the call. I have left messages on my sales persons direct number, no response, I have emailed my question - it goes ignored. I sent the company a general email - not answered and finally sent another email with a read receipt directive and received an automated response that my email was deleted without being read. This company is not providing the service one would expect from an A rating from the BBB.

  

  Business response

  09/09/2022

  Our phones are open from 9 am - 6pm est and have a limited number of customer service reps answering calls continuously throughout the day.  Our sales representatives answer their emails in the order that they are received and typically reply within 1-2 business days from when the emails have been received depending on their customer volume.

  This complaint is in accurate - An email had been received on  9/8  to another person within 4Allpromos.  This email was forwarded to the appropriate customer service email ******************** and received today to be replied to.  The customer service supervisor has reached out to the sales rep who had cooresponded with the customer on 9/7 - 2 times stating :  "We can get all items to you by that date except the golf towel. That item ships from **. Should we proceed and remove that item?"  and "We can drop ship that item. What is the address please?"  to which there has not been a reply.    The sales rep will be following up with the customer to see how they wish to proceed moving forward with this order.

• Initial Complaint

  09/08/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I placed an order with 4AllPromos at the end of July and was told my order would arrive on the 22nd of August. On the 31st of August, after not receiving my order, I wrote an email to my sales rep requesting status or a refund. That email has yet to be returned. I've placed numerous phone calls requesting my money back as it appears I will never be receiving this order, but it's especially too late for the event I needed the item for. This company has horrible customer service, makes false promises and provides absolutely no communication.

  

  Business response

  10/12/2022

  This order of construction hats was ordered with an extended production time of 15 business days after proof approval and payment.  The estimated ship date was listed as 8/24 to the customer.  Due to current order volume and workforce shortages, lead times on  many products have been extended.  Turn around time for an order is generally 1-4 business days for the artwork, the # of  business days in production and then ship time.  
  
  
  We apologized for this inconvenience, our production centers are at capacity and can’t rush printing due to the limited staff on the floor which is directly related to the social distancing guidelines.  The customer emailed on  8/30  requesting an update and then followed up the request with a cancellation.  The full refund was processed back to the customers original form of payment on 9/7.   The sales rep emailed this information to the customer. 

  Customer response

  10/12/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  06/24/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The date of the transaction was June 6th. I placed an order with For All Gifts and immediately after placing it canceled it as I realized I had made an error. The company never responded to any emails I sent to various email addresses they had listed on their website. Instead they continued to process the order and ship the product. When I reported them to the *** and forwarded coorespondence with the *** to their email I finally got a response saying my order was canceled and I would receive a refund to my cc used for purchase. That never happened despite my many attempts at contacting them again by email and phone. Even after immediately canceling an order after placing it this company tells you it takes 7 to 14 business days to process a refund!!!??? I feel they are running some type of scam and just hoping you will forget about the refund if enough time goes by. Never have I experienced the horrible customer service or should I say lack of it by this company!! The amount of the transaction was 39.60 and the order number was ********. I want a refund immediately to resolve this issue.

  

  Business response

  07/11/2022

  The customer placed an order on Friday June 3rd and had sent numerous emails while we were closed throughout the weekend.  On Monday 6/6 her emails were retrieved from our spam folers after she had spoken to our chat representative and we were alerted to the  request for cancellation.  We responded to her "I am so sorry but all of your emails have been in our spam folder from Friday.  I do check them periodically and found yours.   While your order of the wine glass has been procesed and shipped I can send out a replacement with your changes or I can refund you in full.  Please let me know which is best for you.Again, My apologies for the trouble."  The customer requested a refund and cancellation to which we followed her instructions.  We explained that the refund paperwork had been submitted to accounting and all refunds typically take 7-14 business days to process with our accounting department.  Her refund of $33.60 has  already been processed on 7/6 back to her original form of payment.  We try to process all refunds in a timely manner and are batched and processed through accounting on a weekly basis.  

• Initial Complaint

  05/31/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  It's simple. We needed products in 4 days, their website indicated they offered a 1 day turn time plus 2 day shipping. I paid 1700.00+ to have our order expedited and shipped. Once they got my money, they became painfully hard to get a response from. The promised me for days the product was going to ship. It has not. The final deadline was tomorrow for the product, which will be day 5 of the 3 days promised. The chat operators can provide zero help at all about your order, the support phone number, literally changes on their website every few hours and no one has EVER answered the phone. I truly am beginning to believe this is a scam company. All we want is what we paid for and for someone to contact us with an honest answer on what's going on, or, refund our money. We prefer to get the items, but if they cannot or will not do that, we need a refund, and they are not answering any messages. If you can help us, please do.

  

  Business response

  06/01/2022

  This order was placed with an estimated ship date of 5/26 and delivery of 5/31.  The customer did place the order with a 1 day rush for the production time and paid for 2nd day air but that still would not have arrived by their requested 5/28.  The sales rep had been in communication with the customer on 5/27 and advised the the order was shipping that afternoon.  She had instructed the order to be delivered the next business day at our expense to arrive on 5/28.  Due to the holiday weekend our offices had closed at 3pm.  However, one of our supervisors who was checking her email,  had provided the UPS tracking number to Mr. Johnson on Saturday morning 5/28 once it was made available in the system.  The order was delivered on the requested in hand date and not as the order was submitted by the customer. 

  Customer response

  06/01/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me with exceptions:  Their complete lack of response until I pestered the for multiple days and failure to provide a confirmation that I would indeed receive my order by the deadline was woefully inadequate for any business of their size.  The order was a day late, response was awful, no one ever answered the phones and my rep would only respond after repeated messages.  Literally.. NO ONE answers that phone.  I don't even know why they have it.  Don't believe me.. just try it right now... see if any extension will answer.  They wont.
  
  Keep in mind, I didn't get confirmation until hours before event start that the order even shipped.  I was about to put a hold on my credit card and was on my way out to shop for some type of replacement giveaway since I had no clue if I was getting my order.  Holiday is no excuse.  They had all week to provide me with timely responses and they utterly failed to do that.  The fact that they left for vacation at 3pm on Friday after DAYS of ignoring my requests for confirmation of whether they would ship it or not is inexcusable.  While I did get the product in time, it was literally the very worst online purchase I've made since I've been in business.  They need to do a lot better.  I will not order from them again and recommend others go elsewhere as well.
  
  Sincerely,
  
  ***** *******

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩