Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/14/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Taxserv capital services llc, has sent us 4 notices of parking citations for a car with **** plates. We live in *** **** and have never owned a car with **** plates. Furthermore, these citations were to have taken place in a town we do not live in nor have we traveled to. We have called, and written stating these are not our citation, however, they come back again to us. This is harassment. These are not our citations, period.

  

  Business Response

  Date: 10/15/2024

  ******* * *******  ** *** ***  **** **** ***** ** *****  *************** **  ********** ******* ********         ********* * ********  ***** *** ******** 
  TaxServ Capital Services, LLC (“TaxServ”) serves as the payment processor and duly appointed collection agent for ************ **.  Please note that TaxServ is in strict compliance with all the statutes and regulations applicable to the collection of parking citations.   
  
  TaxServ received your BBB dispute regarding a ************ ** parking citation. Upon researching our account, TaxServ has determined that we have the incorrect obligor. We do apologize for any inconvenience this may have caused. You will no longer receive any communication from TaxServ regarding this matter.
  
  If?you have any further questions, please call our toll-free number at ###-###-####, Monday through Friday, 8:30 AM to 5:00 PM to speak with one of our representatives. 
  
  Thank you, 

  Customer Answer

  Date: 10/15/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:12/04/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill for $16,733.43 for a property that I never owned. The reference number was *******. This is harassment. The company should check for real owners before sending tax collection notices. Also the notice involves ********** ********** *** with whom I never had any relationship

  

  Business Response

  Date: 12/06/2023

  Ms. *********:
  
  It appears that this tax collection notice was not addressed or sent to the you.  Rather, a tax collection notice was addressed to ********** ********** *** at its address of record with the tax collector and assessor of the City of **********.  Quite often when a tax collection notice is sent to a tax delinquent at its address on record, that notice is "Returned to Sender", because the tax delinquent had vacated the premises.  Every time in the past when this has happened, the current occupant at that address simply writes "return to sender" on the envelope and puts it back to the post office. Or if the recipient mistakenly opened the letter not addressed to him/her, that person reads and follows the instructions asking the recipient kindly to inform TaxServ by phone or email that we have the wrong address.  In this case, unfortunely, you did neither.  Instead, you opened a letter not addressed to you and assumed that it indicated some liability on her part and then filed with the BBB a complaint claiming harassment.  Nevertheless, it is with great gratitude that we can inform you that TaxServ will not send another tax collection notice to ********** ************ *** at the ** **** ****** ********** address.
  
  Thank you.

  Customer Answer

  Date: 12/06/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely, 
  
  ***** *********

• Initial Complaint

  Date:04/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being asked to pay a city parking citation from the City of ********** which occurred on 12/31/2013 at ******* ******* *** ***** ******. On 12/31/2013 my vehicle, a black ****, was in ****** ** because I spent New Years Eve there with my college friends. I lived at this address for many months after this alleged citation and never once received a bill or notification. It wasn't until I was contacted by this "debt collector" in April 2023 that I was made aware of this citation. I wrote a letter to dispute this claim saying I have evidence that my car was with me in ******* ** on the given date and they wrote back saying "you do not have a valid dispute for a dispute". I tried calling to provide evidence that this ticket was invalid and the lady said we cannot dissolve outstanding parking citations only the city that issued it can. I had already contacted ********** parking authority and they told me they did not have record of this citation. This is a fraud and a scam and I refuse to pay $70 for a citation when it was impossible for me to get a ticket on this day due to my car being in ****** **. I don't understand how these companies stay in business and it saddens me to think people would not realize this is fraud and pay this company money.

  

  Business Response

  Date: 05/01/2023

  Reply to complaint filed by Nicole Sandilands
  
  TaxServ Capital Services, LLC (“TaxServ”) is the duly appointed delinquent parking ticket collector for the City of **********. The complaint involves a ********** parking ticket that you state you knew nothing about until receiving a notice from TaxServ.  You had phoned TaxServ and stated that the ticket could not have been on your car since you recall that you visited ****** at the time of the ticket and stayed in ****** for several months thereafter. TaxServ duly investigated the dispute and responded in writing providing the verification of the existence of the parking ticket.

  Be advised that the  ********** Police Department has a website to locate parking tickets: **********    And if the caller mentioned a letter from TaxServ, the caller would have referred the caller back to TaxServ. 
  
  The existence of this ticket can be confirmed on the above mentioned website. Entering the citation number, license plate number, or VIN into the appropriate space provided allows for the acquiring a copy of the ticket.
  
  Please note that this is the same ticket information provided to you by TaxServ. The ticket is real.  A ********** police officer wrote up the ticket.  Notice of the ticket was sent to the address on the registration of the vehicle.
  
  The ********** police department cannot invalidate a parking ticket when there is no evidence to suggest that there is error. It is recommended that you pay the parking ticket either On **********’s website:  (**********) or at TaxServ’s: ***************, or just mail payment to the address on her notice.

• Initial Complaint

  Date:05/03/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tried to py a T*** ** ********* Tax bill through this service. They asked for a reference number, I have no idea what number they are referring to. The employee became aggravated and hung up the call. I then called back and spoke to another employee who also hung up on me. I then called a third time to speak with a manager and they told me the manager doesn't speak to anyone on the phone. Extremely unprofessional to hang up on a person trying to pay a tax bill. I notified the **** ** ********* about the issues and they are going to ask the company for their side of the story,

  

  Business Response

  Date: 05/09/2022

  You have stated that had called our office regarding your reference number and making a payment. and that the representatives were rude to you and would not provide the number.  Please note that you have made several payments on the online system, which you could have not completed without the reference number as provided in the letters we sent.  I assume that this issue is resolved.  As for rudeness, I do apologize if you feel that you did not get adequate treatment from our representatives, I will make sure that this issue is addressed.

  Thank you.