Complaints
This profile includes complaints for Foley's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
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Initial Complaint
Date:08/25/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of incindent: 08/25/2022 filed a dispute of transaction against Foley Carrier Services in the amount of $384.00 in which was supposed to be refunded and cerdited to my banking services account on 08/24/2022, I haven't received. Date of transaction: 08/22/2022 time: 11:33am Date of refund: 08/22/2022 time: 1:00pm. The amount of money paid to the business: $384.00. What the business committed to provide: Third-Party company custodian. What the nature of the dispute: I just want my money back, because I never used any emails. I know all password to ***** PORTAL. From the time: 11:51am to 12:58pm I spent contacting ***** to appoint Foley as TPA I got on resolution. Whether or not the business has tried to resolve the problem: N/A, I only received a Cancellation Letter. Account Number: **********.
Business Response
Date: 12/15/2022
Hi *******,
Thank you for bringing this matter to our attention. We are sorry for any inconvenience that you have experienced. Foley Services issued a full refund in the amount of $384.00 USD on August 24, 2022.
If you have any further questions or concerns, please do not hesitate to contact us.
Sincerely,
Foley Services
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