Business ProfileforCare Endodontics

I usually never write a review; however, I would like to discuss the experience I had with the office manager and the assistant at this private practice. My dentist referred me to Care Endodontics office in Hartford on 436 Farmington Ave. I made this appointment about 7 weeks ahead, so they would be able to sort things out with my insurance and let me know if I had a cost before arriving. I never received a call, so I placed a call 2 weeks prior and the office manager told me I had a $50 copay. I remember saying to her, “are you sure because I don't want to come there and receive a bill later”. She assured me that it would only be $50, and she had called my insurance. After the appointment, I went to the desk and inquired about the $50 I was told I had to pay and the same office manager said, "We'll bill you". 3 weeks later I received a bill for $227. I called and left a voicemail inquiring about what I was told prior to coming to the appointment verses the bill I received. When I called the same office manager was VERY rude. The first words out of her mouth were "I knew this was going to happen". Meaning she knew I would be calling her. She also knew that as the manager of this office, she had dropped the ball. You are supposed to do your job and get a prior authorization from the insurance company prior to a patient coming to the office to inform them of ANY cost. This same rude office manager also said to me "Well if you don't pay this bill, I will just send it to collections". She spoke to me as if I wasn’t a manager myself, with a master’s degree and was fully aware of what happens when you don’t pay a bill. I did not one time say to her that I wouldn’t pay the bill. However, she did not one time say anything to make me the patient to make me feel that she was sorry for not getting a prior auth. When asking if there was anyone higher than her that I would be able to speak with, she told me no. I asked her several times if there was someone else, I could speak

In our office we work hard at making sure patients needing treatment are told what their costs might or should be before any treatment is provided. If the patient has dental insurance, we confirm the amount of dental coverage the patient has and the amount of the patient’s copayment due to us. At the time of this patient’s dental treatment, we were informed by the insurance company that the patient’s co-pay portion for treatment was $50.00. This information was told to the patient and treatment was performed. When the insurance company paid for the dental treatment, there was a remaining balance of $227.00. This was because the patient had pending dental treatment claims with her general dentist, which had exceeded her maximum dental coverage. Therefore, after the insurance company paid for those previous pending dental claims, there no longer was enough insurance coverage to pay our submitted dental claim. We tried to explain to the patient why there was an unforeseen balance owed to us for dental treatment, but the conversation devolved with the patient calling me a “*****.” At that point, the conversation ended with the patient being told that she would be sent to collections if she refused to pay the remaining balance. Before ANY dental treatment is performed in our office, patients signed our consent form, which states: 1. I understand that dental insurance is my responsibility and regardless of what I have been quoted as the amount of my dental benefits, I am still responsible for the TOTAL cost of dental treatment. 2. I understand, as a courtesy to me, that an ESTIMATE of my dental costs is based upon the most accurate information provided by my Insurance Company, but I am ultimately responsible for the total costs of my dental treatment. It is unfortunate that there was an unforeseen balance owed to our office. However, the patient signed our financial consent form. Therefore, the responsibility for full payment of the dental treatment rendered was the patient’s and not the insurance company’s responsibility.

As an office manager of Care Endodontics , you did not tell me anything about the policy, you were too busy acting UNPROFESSIONAL that you forgot to mention the financial policy. I took it upon myself to read the policy. I wish the phone calls were recorded, I Love catching adults in lies. I never not once said I’m not paying the $227.00. I’m a home owner with Excellent credit and I don’t have anything in collections. You were too busy talking over me that you misread my anger towards receiving a bill and took that ad of I wasn’t going to pay. I see that’s one of your weaknesses, you don’t listen very well you like to talk over others. Dr Carrington needs to invest in a recording because the way you are portraying the conversation that took place between you and I did not happen like that. Tanya, you need to attend some leadership trainings, that’s for certain. The $227 will be paid before the 30th as stated in the bill. Tanya you treated me as if I had Medicaid or No dental insurance. As a program manager myself, you will never hear me talk to any of the individuals that has service with my organization like the way you spoke to me. Im sure you get many angry clients because I saw another review from someone saying their bill went to collections. And if you speak to every client that’s angry about a bill they had no clue they would receive the way you did me…. You will lose that client as well. I see losing clients is not of any concern to you. I just need every outlet of communication that accept reviews to know about the service I received from You as a office manager. It’s unfortunate that I didn’t record the conversation that took place from my cell phone. I hope others who are deciding to go to this private practice read all the reviews I’ve left on many outlets including all social medial platforms so they don’t get lied to and receive a bill in the mail. I smile dental which is was my dentist for over 10yrs who referred me lost 3 patients (my family) due to Tanya the office manger at Care Endodontics horrible patient service. It’s too bad, because Dr Carrington is a great dentist, he just has awful representation working for him.