![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
Business ProfileforLensesOnly
Current Alerts For This Business
Additional business information
Its website states "Largest selection of designer eyewear in Connecticut!" According to the BBB Code of Advertising, superlative statements in advertisements about the tangible qualities and performance values of a product or service are objective claims for which the advertiser must possess substantiation as they can be based upon accepted standards or tests. As statements of fact, such claims, like “"Largest selection of designer eyewear in Connecticut!" can be proved or disproved. The business did not substantiate or modify the claim.
The statement "Today, utilizing our in-store, state of the art finishing labs, LensesOnly specializes in lens replacements, giving our customers the option to put new, high-quality digital lenses in their existing frames for 50% less than other retailers" appears at its website. Despite an advertiser's best efforts to ascertain competitive prices, it is impossible to keep a constant and up-to-date tally of all product prices from all competitors. This is a claim that can be tested and proven true or false. The business did not respond to BBB or discontinue or modify the claim.
Its return policy states "If at any time within the first 30 days after purchase, your lens or eyeglasses frame and lens purchase satisfaction is guaranteed. You may return them for replacement, exchange or store/web credit if you prefer, with your proof of purchase." According to the BBB Code of Advertising, advertisers should only use “satisfaction guarantee” or similar representations in advertising if the seller or manufacturer refunds the full purchase price of the advertised product or service at the consumer's request. BBB suggested that if its return policy does not include the option for a refund of the full purchase price, that it discontinue stating that satisfaction is guaranteed. The business did not respond to BBB or modify its claim.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 42 Pratt Street, Hartford, CT 06103
- BBB File Opened:
- 9/23/2021
- Business Incorporated:
- 11/20/2015
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- LensesOnly Hartford LLC
- Business Management
- Mr. Steven Abbate, Managing Member
- Contact Information
Principal
- Mr. Steven Abbate, Managing Member
Customer Contact
- Mr. Steven Abbate, Managing Member
Customer Complaints
0 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintBBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.