ComplaintsforThe Hartford Financial Services Group, Inc.
Insurance Companies
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Complaint Details
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Initial Complaint
04/17/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I took a quite for renters policy at this address but did not start the policy yet. The Hartford agent slammed me & on 4/17/2023 charged $15.92 to my account on a policy that I do not have.Customer response
04/18/2023
***** ****** ***** ********************** ***** ******* ***** *** **** ***** ** *** ********** *********************** ******** *** *** **** * *** ******* **** *** ******* *********** ********* ********* *********
They have already refunded me, Thanks
Initial Complaint
09/19/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
On 8/10/2022, I paid for Auto and Homeowner's Insurance from The Hartford. I based my decision on agreeing to a phone app my husband and I would install to track our driving habits. We received a participation discount and a promise of discounts at renewal time for using this app. We installed the app on our phones and for a month had nothing but problems with the app and it's ability to work properly. Despite being told repeatedly on the phone when we called to report the issues, that the app was working fine on their end, even if we couldn't see it on our phones, we eventually got alert messages on one phone and by email threatening to lost our discount. We cancelled the policies after a month and the refund we got for the Auto policy was $119 less than what we'd been told it would be by phone. We are seeking that $119 to be refunded in addition to the amount we've already received, as they shorted us that amount. Further explanations will follow with attachments.Customer response
09/28/2022
***** ****** ******* ************************* ***** ********** ********* *** **** ***** ** *** ********** *********************** ******** ********* ********* ** **** ** *** ********
Based on the communication you sent The Hartford on my behalf, they have refunded the money I was seeking in the complaint referenced above.
As always, thank you so much for your assistance!
****** *******
Initial Complaint
08/30/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My vehicle was in an accident. I took the vehicle to the repair shop within Hartford's network, *********** ********* ******. The auto body shop repaired the vehicle but left a gap between the hood and the fender. The insurance claim agent told me to take the vehicle back to ********** to give *********** the opportunity to make it right. I did that. ********* did not repair it to my satisfaction. *********** put a rubber bandaid in the gap. I advised Hartford of this. the claim agent said to take it back to *********** a third time. I told them that I would prefer to go to a different auto body shop within their network. Hartford refused to send me to a different auto body shop. I gave *********** a second opportunity when the rubber bandaid was applied to my damaged vehicle. I want Hartford to allow me to go to a different shop after 2 attempts by ********* to correct the damage to my vehicle.Business response
09/13/2022
********* ** **** ******* ********* ******* ********** ********** ********* ********** ****** ******** ******* **** ** ****** **** ********* ** ***** *** *** **** ******* ******** ************ ********* ***** ***** ******* ************ ******* ******** ******** ************ ********* ******* **** ******* ***** **** *** **********
This letter is in response to your letter dated August 30, 2022, regarding the complaint filed by ********* *****.
Ms. ***** submitted feedback regarding concerns with previous repairs completed by Patterson’s Collision, a shop that is part of The Hartford’s direct repair network. We have spoken with Ms. ***** and confirmed that she plans to take her vehicle to an alternative shop without our repair network, *** **** **********, for further assessment.
Please be advised that we have responded to ********* ***** regarding this matter, and we will address any lingering issues with them directly.
If you have any additional questions, you may contact me by phone at ###-###-####, or contact Consumer Affairs by email a* ************************************, or by fax at
###-###-####. You may also write to ******** ******* ** *** ********* *** ******** ****** ********** ********* ** ******
Sincerely,
Samantha L****
Auto Property Damage Only Supervisor
Hartford Underwriters Insurance CompanyInitial Complaint
07/12/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
When I transferred coverage over to Hartford, I was told that they mirrored all coverages that I had with ***********. On June 24, 2022, my grandson had an auto accident and was told there was no coverage for car rental. We advised the representative that I do have rental coverage as Hartford mirrored all coverages when they took over the policy from ***********. The representative advised that I maintain invoice and submit for reimbursement. On this same day, I spoke with another representative to find out why rental coverage was not on my plan. After explaining what I was told when Hartford took over the policy from ***********, the representative indicated she would document the incident and someone will get back to me within 24 hours. I have made numerous calls and attempts to get the matter resolved and Hartford is not responding nor returning any calls. The claims adjuster supervisor at Hartford, reached out as well to assist with getting this resolve and is not getting any response internally. Hartford has even delayed claim processing for vehicle repair, which rental cost is steadily increasing. I'm a senior citizen trying to work within the system, but getting no help from Hartford to resolve the coverages issues and vehicle repair. No one should be treated this way. When Hartford, agreed to replace *********** as the carrier, why was it never communicate that they did not do a full replacement of the *********** policy. I had to find this out during an unfortunate situation. Please help with getting this matter addressed for policy #***********.Business response
07/21/2022
**** *** **** ******* ********* ******* ********** ********** ********* ********** ****** ******** ******* **** ** ****** **** ********* ** ***** *** *** **** ******* ******** ************ **** ***** ***** ******* ************ ******* ******** ******** ********* ******* ** *** ********* **** ******* ***** **** *** **********
This is in response to your letter dated July 12, 2022, regarding the complaint filed by **** *****.
We have responded to Ms. ***** regarding rental coverage and the repair of her vehicle. Our Underwriting Department completed an extensive search of calls in an attempt to locate Ms. *****’ request for rental coverage. No calls were recovered wherein Ms. ***** requested rental coverage on the 2016 ***** ******.
I contacted Ms. ***** to advise of our findings and she was under the impression The Hartford had the ability to recover policy information from ***********’s database. I confirmed with Ms. ***** The Hartford did not have the ability to connect to ***********’s database to review her personal policy information.
With regard to her vehicle repairs, we are reviewing now to determine if her vehicle is repairable or a total loss. We continue to follow up with Ms. ***** on a timely basis regarding the same and will address any lingering issues with her directly.
If you have any additional questions, you may contact me by phone at ###-###-####, or contact Consumer Affairs by email at ************************************, or by fax at
###-###-####. You may also write to Consumer Affairs at The Hartford, *** ******** ****** ********** ********* ** ******
Sincerely,
Sandra L. G****
Claim Supervisor
Hartford Insurance Company of the SoutheastInitial Complaint
01/31/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My husband was in a car collision 1/8/2022 and the other party was at fault. We have a claim in with the other party's insurance, The Hartford. They have yet to contact their customer, the other party and gather their statement. We have been calling since the following Monday, 1/10/2022 and no reasonable accommodations were given and neither myself nor the other party has yet to speak to an agent. The adjuster has even retaliated for us speaking to their supervisor and refuses to call us back. I have called and complained on Thursday 1/27/2022 and of course, no response. The Hartford is a 55+ company and looks to be taking advantage of our seniors. More info will be given of course upon request. Thank you. I have the claim numbers etc upon request.Business response
02/04/2022
******** ** **** ****** ********************** ******* ********** ********** ********* ********** ****** ******** ******* **** ** ****** **** ********* ** ***** *** *** **** ******* ************ ***** ******* ******* ******** **** ******* **** *** ***********************
This letter is in response to your letter dated January 31, 2022, regarding the complaint filed by **** *******.
Please be advised that we have responded to ******* regarding this matter and we will address any lingering issues with him directly. We had spoken with Mr. ******* on January 31, 2022 prior to receipt of his inquiry and advised that The Hartford’s liability investigation had concluded. He has been compensated for initial damages sustained and we continue to gather supports for payment of the full repair of his vehicle and any associated rental expenses.
If you have any additional questions, you may contact me by phone at ************, or contact Consumer Affairs by email at ************************************, or by fax at
************. You may also write to Consumer Affairs at The Hartford, *** ******** ****** ********** ********* ** ******
Sincerely,
Samantha L****
Auto Property Damage Supervisor
Hartford Underwriters Insurance Company
Tell us why here...Initial Complaint
12/22/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have had a claim with The Hartford for a short term disability which lasted from May until September, when I returned to work. It is December and I still have yet to receive payment from The Hartford. I have made over 70 contacts (phone calls, emails) over the last 8 months to The Hartford about a resolution and resolving various issues that have plagued this entire claim process from day one. A mistake was made on the initial claim form (by my employer) which stated the disability was caused by a work related injury when it was not, and despite this it took 4 months for them to finally agree to accept that it was not work related despite being shown documentation many times, and having the forms corrected. After this The Hartford kept repeatedly asking for information I had already sent them multiple times, even after I had my physician fax them the information 3 times *again*, I then had to send it to myself multiple times. They claimed because I did not provide them this information which included assessments from my physician that it did not support my disability and closed my case before I could submit it. They did this TWICE, and each time I had to submit an appeal and wait another TWO WEEKS just for them to reply. At one point my agent went on vacation for several weeks and The Hartford never reassigned my case. After they finally arbitrarily decided they had enough information to support my disability (without actually receiving anything new between the time they denied it and that point) they stated they would issue payment. This was in October. I told them I wanted direct deposit. They mailed a check. The check was lost. That was in mid November, and they have continued dragging their feet and refusing to cooperate with me on issuing a payment, missing their own deadlines they set, and refusing to return calls when they state that they would. I have been back at work three months and I have not seen a single cent to compensate the 4 months I was outBusiness response
12/22/2021
Good afternoon.
We are in receipt of Mr. ****** ****** complaint, however due to the number of ****** ***** we have listed in *****, we are hoping that Mr. ***** can provide an employer name and claim number so that we can identify his claim.
Thank you very much for your assistance.
Jessica White
Hartford Life and Accident Insurance Company
Customer response
12/23/2021
The complaint has been resolved, they have finally made payment.Initial Complaint
09/21/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
We own a beauty salon and have workers comp policy with Hartford casualty insurance for many years. The yearly renewal terms was during nation shutdown pandemic and our business was shutdown. We loss all of our employees during this time and the business was closed. We chose not to renew the policy with Hartford during this hard-time. However, we received non-stops harassments calls, collection letters and Attorney letter from Hartford seeking for payment. Hartford is taking advantaged of the current pandemic situation and need to be brought to justice.Business response
10/05/2021
Please see the attached response to this complaint.
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Customer Complaints Summary
708 total complaints in the last 3 years.
259 complaints closed in the last 12 months.