Business ProfileforPro Park

On 5/10 I checked into a hotel whom uses Propark valet services. I checked in overnight. There was no valet attendant present the entire time we unloaded the car. I handed my keys over to the front desk associate. I asked if I’d receive a ticket and he replied yes through text. That evening when I requested my vehicle, as I was getting in I noticed damage to the driver door trim. The valet attendant was gone and as I was running late for a reservation, I took a photo of the damage and figured I’d address it when I returned. That night I returned and explained to the valet and front desk manager. They filed a claim. They got the valet manager on the phone to speak with me. The next day the hotel manager and area manager assured me they would stay in contact until this was resolved. Three days later I received an email and call from Jaritza to confirm my contact information and claim number. I asked what the timeline would be and she said within a week I’d have a resolution. Fast forward almost three weeks and I’ve wasted the entire day back and forth with these people. They have denied my claim stating I left the premise before reporting damage. I was given nothing to sign with any rules or terms and conditions. They state I called to report damaged. Which is false. I was there in person. They have not provided any proof of photos or a checkin sheet when my car was taken in. Not to mention my car was being driven around that night and I had to go down to the lobby at 3am to ask why my car wasn’t parked in the garage yet. Christopher the director of claims has zero care or customer service skills and refuses to escalate or provide me with contact info of a higher up after asking several times. Very unprofessional company. Unacceptable. My car is brand new, I had it a week before arriving there so I know the damage was not there. This is not a conspiracy to scam them out of a couple hundred dollar repair when I have an $80k car. They are taking zero responsibility.