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Business Profile

Pizza

Papa John's Pizza - Hartford

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/13/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 pizzas and 2 cheese sticks from papa John’s on the app in *** *****. I ordered in *** ***** but the order got sent to ******** the lady told me once I got there. I checked my app and she was right. I called ******** and they said they don’t have an order. I called again and they said they picked the order up. But how if there was no order like they said. Lied clearly. I called my bank and claimed fraudulent charges bc they refused to refund me. The bank got back to me yesterday and told me that papa John’s gave me my goods and that I was lying and could be charged for faking a document. Which I think is crazy bc I dident I never got my order so now bc I never got my order and that store is lying my bank is thinking of pressing charges against me. I want 30.02$ back. I also want more since I have to go out of my day to do this. This is not how business is conducted. Especially when it was through their very own app.

Papa John's Pizza - Hartford is NOT a BBB Accredited Business.

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