We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Retail Stores

Oliphant Design LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Stores.

Reviews

This profile includes reviews for Oliphant Design LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Oliphant Design LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Oliphant Design LLC

      29 West St Litchfield, CT 06759-3501

    • Oliphant Design LLC

      PO Box 1690 Litchfield, CT 06759-1690

    Customer Review Ratings

    1

    Average of 1 Customer Review

    Want to share your experience?

    Leave a Review

    Review Details

    • Jessica H

      Date: 12/07/2024

      Jessica H

      Date: 12/07/2024

      Admittedly sells defective items. I bought the Maldives linen dress and wore it twice. The fabric around the seams started ripping. My tailor says it's not fixable, as it will keep ripping elsewhere. A compliant to Oliphant admitted a defect and a miss by quality assurance. They will not give me my money back. Do not do business with this company, they clearly have a bad product and a massive markup.

      Oliphant Design LLC

      Date: 12/10/2024

      The customer contacted us on November 26th about an item they purchased 6 months ago on May 20th. The customer said that they were experiencing tears at the seams on their dress after wearing it twice. After reviewing images of the potential defect, we informed the customer that the damage did not qualify as defective as it was consistent with a stress tear rather than a defective fabric. We informed the customer that we could not process a full refund on the item as it was outside of our return window and not deemed defective, and in an effort to remedy this situation we made an exception and offered her a store credit for the full cost of the item, in spite of it being well outside of our policy to do so. After the credit was issued the customer continued to ask for a full refund and when we reiterated our policy to the customer, they threatened to report our business to the BBB and ********** state attorney. We stand by the quality of our product and our offered resolution to this customer complaint. As a small business we are working our best to find the balance between providing satisfactory customer service and establishing consistent policies.

    Oliphant Design LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.