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Business Profile

Car Wash

Russell Speeder's Car Wash of Manchester LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/22/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a pending transaction from Russell Speeders for $42.53. I canceled this last month yet I’m still being charged. Please reverse this charge and cancel my account!!

    Business Response

    Date: 08/06/2024

    Hello,

    I found *** ******** account that had not been cancelled, refunded the last payment and canceled the account.  I will email her to know that this has been done for her.

    Thank you,

    Kathy K***

    *************************

  • Initial Complaint

    Date:05/21/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am continually being billed for a service which was canceled online and disputes seem to be unresolved. Tried to cancel in person and couldnt - was referred to online site and cancelled using barcode but am still being billed via credit card. I expect a refund and billing credit for additional 2 billings!

    Business Response

    Date: 05/22/2024

    Hello,

    I tried calling ****** yesterday.  His voicemail box was full, so I left a text message to the phone number.  I have not heard back as of yet and I can't email him because he didn't leave an email address.  I will try again today to call him.

    Thank you,

    Kathy K***

    ************************* 

  • Initial Complaint

    Date:05/06/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for one car wash a few years ago. They have been charging my credit card each month for something I never signed up for. I spoke with some one some time ago and they assured me that they would stop. However, I was just informed that they did not. I have only been to this business once.They are manually charging my credit card each month. I believe this constitutes fraud on their part. I want all funds that have fraudulently been received returned or the state should be pressing charges against this company. After reading several reviews it seems that this is a common deceptive practice committed against society. My supporting information would be that they charge me on the 2nd of each month. I have spoken with the credit card company and they will not allow any other charges.

    Business Response

    Date: 05/06/2024

    Hello,

    I have sent the above email and left a voice mail for Mr. **********, and I am waiting for him to reach out to me so I can resolve this situation.

    Thank you,

    Kathy K***

    *************************

    Business Response

    Date: 05/06/2024

    Hello,

    I was able to talk with Mr. ********** and got the charges refunded to his credit card.  The screenshot above shows the refunds for the charges.

    Thank you,

    Kathy K***

    *************************

  • Initial Complaint

    Date:02/28/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have cancel my membership in via the online site 4 months ago(November 20, 23) and am continuing to be billed on my credit card even though I didn’t use their service once since cancelation. Want in person to ******* ** site and asked to stop the charges, they try to convince me to get an employee discount price. I refused and ask them to cancel. They continue to charge me. There is No number to call. Worse experience wit a vendor i had ever had.

    Business Response

    Date: 03/13/2024

    Hello,

    I found the only account in our system in Mr. ******* name and it is inactive.  I attached the email I sent him today to get some more information from him.  I will let your know what I find out from him.

    Thank you,

    Kathy K***

    *************************

    Customer Answer

    Date: 03/18/2024

    After cancelling on the company web, charges continued on my card until I had to submit a dispute on the charges with the credit card company and was issued a new card with a new number. 

    Business Response

    Date: 03/19/2024

    Hello,

    I am waiting for the customer to get back to me.  Will try again today.

    Thank you,

    Kathy K***

    *************************

    Customer Answer

    Date: 03/28/2024

    I have indicated that the car wash continues to charge me and never indicated that the complaint was resolved. They continue to charge me. 

    Business Response

    Date: 04/19/2024

    Hello,

    I emailed *** ***** but never received a response back from him.  The one account that he did have is closed.

    Thank you,

    Kathy K***

    *************************

  • Initial Complaint

    Date:02/26/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My issue occurred after purchasing a single car wash at russel speeders in manchester ct. I have since been billed every single month in increasing amounts for well over a year in the amount of $643.19. I have not used the service in the time that i have been charged and have requested a refund and cancellation in person at the location but was told this was impossible and told to go on a wild goose chase online trying to cancel it with their parent company which never bore any fruit. I need this money returned and the subscription cancelled immediately.

    Business Response

    Date: 03/26/2024

    Hello,

    I just got off the phone with Michael and have refunded him all the unused months of service- $717.63.  I realize that this is too late to change the BBB complaint, but I did feel that he was happy that someone finally got back to him and fixed this and canceled the account.

    Thank you,

    Kathy K***

    *************************

  • Initial Complaint

    Date:01/16/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was just charged $47.85 for an unlimited membership. Before the new year, it was $31.89. That’s a difference of almost $16/month (a 50% increase) without being notified of the change. My fiancé was laid off recently and I’m out of work recovering from surgery, which also means I’m not even driving for the time being. We cannot afford this. I need a refund but have not heard back from Russell Speeder’s.

    Business Response

    Date: 01/19/2024

    Hello,

    I have reached out to ******** and asked her to give me more information about her account so that I can help her with a refund.

    I will respond back to you as soon as I get her response.

    Thank you,

    Kathy K*** 

    *************************

    Business Response

    Date: 01/19/2024

    Hello,

    I have reached out to ******** and asked her to give me more information about her account so that I can help her with a refund.

    I will respond back to you as soon as I get her response.

    Thank you,

    Kathy K*** 

    *************************

    Business Response

    Date: 01/29/2024

    Hello,

    I reached out to ******** and helped her get the refund on her account today.  She did say that she was happy with this resolution, and you can see from the attachments that her account has been credited the last charge.

    Please let me know if there is anything else that I need to do to have this case closed.

    Thank you,

    Kathy K***

    *************************

    Business Response

    Date: 01/29/2024

    Hello,

    I reached out to ******** and helped her get the refund on her account today.  She did say that she was happy with this resolution, and you can see from the attachments that her account has been credited the last charge.

    Please let me know if there is anything else that I need to do to have this case closed.

    Thank you,

    Kathy K***

    *************************

  • Initial Complaint

    Date:08/07/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I originally purchased a car wash pass on June 19, 2023. I made several attempts to contact the location directly by telephone during the week of July 17 to cancel the pass before my credit card was charged for the next billing cycle. I have done this in the past with no issues. However, every time I called Russell Speeders in ********** the call would go directly to voicemail. I left a voicemail and never received a return call. The following week I stopped by the location and was given a paper with a QR code to scan to cancel the car wash pass. The pass was canceled on July 24, but I was charged the monthly fee of $26.58 on July 19 even though I did not take my car to be washed since July 17. Again I stopped at the location on August 1 as no one was answering the telephone at the location. I gave my contact information to a worker at the location who wrote it down in a scrap paper. I was told that my information would be passed on to “someone in regional” to assist in reversing the charge. As of August 6 I have not been contacted by anyone from regional at Russell speeders. I am writing to seek reimbursement of the fee of $26.58.

    Business Response

    Date: 11/28/2023

    ***** ***** **** *************************** ***** ******** ******** *** **** ***** ** *** ******* ********* *********************** ******** ******** ******* ********** * ***** ********

    The attachments above show that Jennifer Wilkosz received a refund of $26.58 on 9-6-23 from the ********** Russell Speeders Site.

    Please let me know if there is anything else I need to do to resolve this complaint.

    Thank you,

    Kathy K***

    Lead Administrator

    Russell Speeders Car Wash

  • Initial Complaint

    Date:07/03/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We went on 4/19/2023 for a car wash and was informed by the attendant that we could pay $47.85 and get unlimited car washes for the next 2 weeks. We were charged on 4/19, 5/19, and 6/19. We would like to be refunded the amount for the last 2 months. We did NOT approve of this sale. I sent an email to the company via the company website a few weeks ago and heard nothing back from them. This is a total abuse of our credit. If this is not resolved I will never go back to this car wash. Thanks, ***** and *****

    Business Response

    Date: 07/30/2023

    Hi my name is Caleb F** and I am the GM of the Russell Speeders car wash in **********.  I did reply to the previous complaint once resolved but im guessing that was done incorrectly.  Upon recieving the first notice I called ***** ******* to resolve the issue and was called back by *****,  I told her to come in to the car wash so we could process the refunds.  ***** came in on 7-26-23 and we refunded all of the charges and verified that the wash pass had been canceled.  I believe there was a miscomunication on how to cancel the pass that was purchased.  Russell Speeders believes this issue to resolved on our end as well as ***** and *****'s. 

    Customer Answer

    Date: 08/02/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ******* & ***** *********

  • Initial Complaint

    Date:09/05/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just realized by looking at my credit card statement that I have been charged a membership for a car wash at this business. They are charging $45.72 for what appears to be a membership since January 2022 and other amounts since May 2021. Looking at all the online statements, I see that this has been happening since May 2021, where they charged me $21.26. I now remember that I went to do a car wash (I go approximately once or twice a year at that place) and the attendant pushed me to make a purchase a one month deal that would allow me to wash the car anytime within that sole month. I realize now that this person was deceiving me in that this was a permanent membership and he put me down for that, hoping that I may not realize what was happening. Indeed I did not realize and I regret not looking more frequent at the credit card statements. Let me be clear. I did not purchase an annual membership! And I did not wash my car at that place after that time. By the way, in June they charged me $41.47. I suppose they realized that I was not complaining about the charge (which I didn't notice) and then they charged me for a more expensive membership. I am ashamed for not realizing of these monthly charges. This seems to me like the perfect way to scam people.

    Business Response

    Date: 09/20/2022

    ***** ********************** ************************ ***** ******** ********* *** **** ***** ** *** ******* **** ****************** *** ********** *********************** ******** *** *** **** * *** ******* **** *** ******* *********** ********* ********* ********* **** ******* ********

    I hope this message finds you well.

     

    In RE: to complaint # ********, below is feedback from our Manchester location General Manager:

     

    “I reached out to Mr. ****** who had spoken with our Sales Associate here about a refund. I took down his info and issued him a refund, **** was happy with the resolution.”

     

    Thanks in advance for your assistance.

     

    Best regards,

     

     

    Nelson B*****

    Office Manager at Russell Speeders Car Wash Management LLC

    Customer Answer

    Date: 09/20/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** ******

Russell Speeder's Car Wash of Manchester LLC is NOT a BBB Accredited Business.

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