ComplaintsforNV Perricone LLC
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Complaint Details
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Initial Complaint
05/16/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
12-01-21 I placed an order for a special they were running to try out the product. I paid $70.56 for the smaller items on order #*******, which was only supposed to be a one time purchase ONLY. 12-27-21 I noticed my bank account had been charged $91.59 on order #*******, I called to cancel this, but the order had already been shipped out. 01-04-22 I noticed my bank had been charged again for $91.59 with no order number on ******* 01-07-22 I received an email stating they had cancelled my billing agreement and that I owed $181.07. 01-09-22 I recived an email from ****** stating that I had cancelled my agreement with ************* 01-11-22 I repplied to their email stating that I had refused the box and it went out in the mail on 01-10-22. 01-26-22 I sent an email stating that I had been charged $91.59 twice = $183.18. 12-27-21 ***** ****** (charged me $91.59) (I refused the box and it went back out in the mail) 01-05-22 ************ (charged me $91.59) (Never received an item). 01-26-22 I received an email stating that my email had been blocked by ************* 02-04-22 I received a provisional credit of $91.59 from my bank and my bank did not let the other $91.59 go through my bank. 02-10-22 I received an email stating that I owe $181.07. 02-13-22 I received a bill from their company saying I owed $181.07. 02-17-22 I received an email stating that I had $9.67 credit. 02-24-22 I received an email stating that I had $9.67 credit. 03-03-22 I received an email stating that I had $9.67 credit. 03-17-22 I received an email stating that I had $9.67 credit. 03-17-22 I sent them another email stating that I do not owe them along with all of my attachements. 04-07-22 I received a bill saying I owe $181.07 04-11-22 I sent them another email stating that I do not owe them along with all of my attachements. 03-31-22 I received an email stating that I had $9.67 credit. 02-02-22 I received a bill from them saying that I now owe $272.66Business response
05/31/2022
Received the below from our affiliate distributor - ***** ******
Stating balance has been removed, account cancelled & attempted client contact 2x.
After reviewing the customer's account, Customer first trial kit was sent on December 2, 2021. The first full-size shipment went out on January 4, 2022, and customer called in to cancel January 5, 2022. Customer disputed the first installment leaving the balance of $272.55 to be invoiced. Customer's first invoice went out on February 4, 2022 and each month thereafter. As of May 16, 2022 when we received the notification that the customer had retuned to sender the package, although; we have no record of receiving the returned shipment we have cleared the balance due.
Customer has been left two messages to her voicemail advising of the account cancellation with zero balance due as well as two emails.Initial Complaint
04/12/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
The sales for the product are deceptive. They make you think you are making a one time payment for one shipment of product but then you find out you have been enrolled in a "membership" and continue receiving product and getting billed for it.Business response
04/14/2022
As per our affiliate ***** ******...
I have tried to reach customer by phone for a couple of days and have left messages for a return call. I have also followed up via email advising of the terms of her order as well as account cancellation and balance cleared. Customer's account is now cancelled with zero balance due.
Email chain attached for reference.
Customer response
04/14/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ****Initial Complaint
03/25/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased skin products from Perricon MD for $131.00 in early January 2022. The products smelled bad and I started to develop horrible skin problems. I contacted their customer service via email so many times and never got a response back. I have sent their products back and it’s almost a month that I have not heard back from them. My credit card has been charged and they have their products back. I am super frustrated and don’t know what to do. This is legally unfair and this is legal stealing. Please see attached images for tracking number and how their own invoice shows the items were defective. The attached also showes they have received their products.Customer response
04/04/2022
The merchant that I filled the complainant about finally refunded my money after 2 monthsInitial Complaint
12/29/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I canceled my "subscription" after the first shipment and they continue to charge me. So far they've charged close to $900. I've filed a fraud complaint with the FTC and am in the process of filing a complaint with my bank.Business response
12/29/2021
This is / was an order placed via Perricone MD affiliate ***** ****** - They have researched and resolved.
Account started on March 13th. On April 13th account was postponed when customer called in to cancel and a free item was shipped per the call as well.
I cancelled the account today. Resolved by full refund for all shipments sent since the postponement occurred so account is closed with no balance remaining
Refunds as follows:
$270.14 for June Shipment
$270.14 for September Shipment
$90.14 and remaining balance cleared for December Shipment.
Nothing further will bill or ship.
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Customer Complaints Summary
47 total complaints in the last 3 years.
26 complaints closed in the last 12 months.