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Review fromAlan L
Date: 01/04/2024
1 starStay away! Bait and switch! Test drove and decided to buy RAV4. We wanted a different color. Manager "secured" vehicle from another dealer in region. Car sold to someone else. Now they don't have what we thought we had bought.Review fromemil g
Date: 05/04/2022
1 staremil g
Date: 05/04/2022
Ordered car about 4 months ago with signed agreement. At later sales date dealer raised price by $1,365. When I made a minor objection manager said to get out of dealership and he would not sell me car at any price. My wife was almost brought to tears. Finally he relented and let us buy car at inflated price. Horrible experience.
Middletown Toyota
Date: 05/05/2022
customer's original order was for vehicle with less equipment. Manufacture allocated a vehicle that matched his basic order BUT had additional equipment that we were only allowed to remove a few item. The vehicle was OFFERED to him at the higher price that reflected the additional equipment cost MINUS the cost of the removed item. He agreed 5 weeks prior to vehicle arrival to the adjusted price. He was rude and threatening to the sales associate and sales manager even after it was explained he was not obligated to take the vehicle even after he agreed to the changes 5 week earlier. He was rude to everyone he could talk to and continued to make a scene in the showroom until he left. The availability of specific vehicles is complete out of our control, what the manufacture allocates us for vehicles is what we get and we do our best to match our customer's order the best we can. We do our best to make customers aware of this limitations prior to write up of a factory order. thank you Joseph J K***** Jr. General Manager
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