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Business Profile

Security System Monitors

Safeguard America

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security System Monitors.

Reviews

This profile includes reviews for Safeguard America's headquarters and its corporate-owned locations. To view all corporate locations, see

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Safeguard America has 17 locations, listed below.

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    Customer Review Ratings

    1

    Average of 27 Customer Reviews

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    Review Details

    • Michael J

      Date: 09/11/2023

      We were scammed,No help from company. Over charging us, said we signed a 5 year contract and the payment is what it is, which is more than we were told. We were given no information on this service so we didn't know exactly how much the payment's are and how long the service was for. Called company, keep getting different answers to solving problem, but with no change, tried to call sells rep. who said that he would send all information when we signed up, can't reach him.

    • Deborah M

      Date: 09/10/2023

      I’ve tried to cancel this. They say I have a 5 year contract. I had no idea that I had a contract. My husband is the one that originally set up the service. So I had no clue.He husband passed away 3 months ago. We’ve had the service for 3 months ago. I purchased 5 sensors in June. They couldn’t install them then because they Were ( quote) short handed, It’s September. I don’t have even a back door sensor. This is breach of contract. They say I’m the one breaching contract. Now I have to change my card because of there incompetence . I’m not happy. Please don’t use this company. ******

    • Diallo S

      Date: 07/10/2023

      Not worth the money and long contracts. They do not value customers.

    • Jean B

      Date: 06/08/2023

      **** ** This company installed some equipment in my previous home. It never worked, so I called twice and was told someone would come out if I gave them another $200. So $400 later, no repair. I took out the equipment, which was paid for, and then moved. Now they are sending me bills for monitoring, which they do not do. I have *** *n my new home, and that company does the monitoring. Safeguard America claims I owe them $1490 for monitoring 5/27/23 -6/28/23 and for a previous balance past due of $1318.85. I guess I need an attorney

    • Phil U

      Date: 03/30/2023

      Started security and monitoring services in December 2019 as part of an **** promotion. The equipment was paid off by second company in early 2020 and the account was supposedly cancelled by the same representative Christian who initiated the security service contract for Safeguard America. I did not realize that they continued to direct pull from my accounts until the end of February 2023. I phoned their customer service on March 4 2023 and told them that the account should be canceled because the equipment was paid off by a second security provider. The representative stated that the equipment was not paid off and the contract was Not cancelable. I checked with the second company and they confirmed that Safeguard America had in fact received the money for the equipment. The alarm system app stopped working in 2020 so we could no longer use the system or monitor our house so they are non fulfilling any part of their service. We have refused to pay additional money for a non working system that was already paid off over 2 years ago. We ask that the service be cancelled and we not receive any further request for payment.

    • Danny J

      Date: 02/11/2023

      after canceling service they still send me a bill and as the also charge me a processing fee for the bill.

    • Penelope L

      Date: 10/21/2022

      They are crooks. Workers posed as Protection One which was system we all ready had and said they were giving us upgrade. What ever they did we did not have alarm system. They have been withdrawing money from checking account for years. We were paying for 2 accounts and neither worked . Wrote canceling and Still with drawing money from account. They are a fraudulent company and should shut down.

    • Fanny A

      Date: 09/28/2022

      Started with the company 01/29/2019 a contract for 36 months would end 01/29/2022. I called to see what could be done to cancel and get a copy of contract. Told me I couldn’t cancel because I signed a new contract asked for a copy of new contract for months to no response. When they finally emailed. I noticed the date was prior to my contract end date. They said I could not cancel. Have emailed called and sent to voicemail no response.

    • Brenda D

      Date: 09/14/2022

      This company will not send my contract or my billing information. I spoke to a supervisor by the name of Aryn who assured me that she would email the information I requested. She not only didn’t send my information but she won’t return my call. This company tricked me from the very start by stating that they had bought out the company I had at the time. My advice is to make sure you read any and all contracts

    • Katherine L

      Date: 08/14/2022

      We contracted in may 2015 for security system with safeguard America with 39 month contact. In the spring of 2019 we replaced safeguard system with ***** security ,who told us he would take care of discontinuing service with safeguard. In May2022 my husband died and I took over the bill-paying and noticed we were being charging monthly by both alder and another security systems. Discontinued automatic monthly payment to second security because I could not identify it nor could the bank since bank statement just says security system.. safeguard starting sending mailed statements for 3months so far. I have repeatedly told they have no provided service to our home since 2018 but they insist I still owe them the money. It is very frustrating dealing with company. I have overpaid them $2000 but they are insisting I owe them $400. I would not advise anyone to use this dishonest company

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