ComplaintsforQuadient, Inc.

• Initial Complaint

  02/15/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Cancelled contract for postage machine well within contract expiration of March 2022. Received and used Prepaid ***** Label tracking number ************ (the company emailed 5 prepaid labels of which I only used one) to return ENTIRE postage meter. Have delivery receipt that is was delivered to ******* ** on 1/13/2022 at 10:22 and signed for by *******. I received two emails (1/21 and 2/7) that they did not receive the equipment. Called both times and each person I spoke to said it is common to receive 3 notices even if you returned the equipment. On 2/7/2022 I received an email signed only by someone named Cheryl that everything but the ********* base was returned and they will check with their receiving warehouse for the return. She included another prepaid label. The meter in its entirety was returned in ONE box using ONE label in the tracking number above. Today I received an invoice for $541 for lost equipment Invoice # ******** for the base number above. Also in the mail was a confirmation of a phone credit card payment I had to make to close the account on 2/7/2022 that included a $39 late fee, a $9.99 service charge to pay by credit card. Total payment for the quarterly service through March contract end plus add on fees was $134.38 confirmation number *********** There was $35.10 left on the postage meter that I filled out a form to get a refund per instruction. Nothing there. The equipments was returned in full and I paid the $134,38 and excessive late charge and credit card fee to just be done with them. I wasted hours calling and waiting for service. I am not paying for equipment I returned. It is not right but I bet people do it our of exhaustion of dealing with the runaround. I am so disgusted with this company and wish I would have read the reviews prior to engaging with their service. I plan to start with you hoping for a resolution. Thank you for your consideration with the company complaint.

  

  Business response

  02/28/2022

  Hello ****,
  
  I have reviewed your account, and I have contacted our warehouse to request the status of the inventory search for the ***** base with serial # ************. You received lost equipment invoice # ******* because the initial return details only supported the return of the postage meter without the ***** base.
  
   I will follow-up with you directly this week with further information. The lost equipment invoice will be credited immediately if the ***** base return is confirmed.
  
  Freight recovery invoice # ******* only billed for the usage of one return label. You were not billed for five. I have attached a copy of the invoice for your convenience confirming the billed quantity as one.
  
  There was a balance of $84.07 on 11/26/2021 for the final equipment rental invoice in your contract term due by 01/21/2022. A payment was made two weeks late on 02/07/2022. The invoice balance was financed for a total of 73 days. This caused the account to incur a late fee and finance charge. These fees will not be waived.
  
  There is a total of $35.78 that was withdrawn from the postage meter. These refunds are issued by the United States Postal Service. For assistance with your refund, please complete the attached USPS Postage Refund Request form and return the signed completed form to [email protected] Refunds issued by the United States Postal Service may take up to 2 – 3 weeks.
  
  I will follow-up with you on the status of the missing ***** base as soon as possible. In the meantime, please feel free to reach out to me directly at ****************** – Kimberly A**

  Customer response

  02/28/2022

  
  Complaint: ********
  
  I am rejecting this response because: there is no resolution, and they state they can't find the base. This is not further along than how they have dealt with me. ALL I leased from the was returned in ONE package. 
  
  Sincerely,
  
  **** ******

  

  Business response

  03/03/2022

  Hello ****,
  
  Invoice # ******** has been credited in full. I have attached an updated copy of the invoice reflecting the credit memo and $0.00 balance. If you have any questions or need further assistance, please feel free to reach out to me directly at ****************** – Kimberly Ali 

  Customer response

  03/04/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  I am so appreciative of your help in resolving this issue and would like to say thank you BBB for everything. 
  
  Sincerely,
  
  **** ******

• Initial Complaint

  02/04/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In November 2021 we received an invoice from Quadient for supp**es we did not buy. After speaking to Quadient it was determined that the supply order was made by another company across the country with a similar name, and that we had been billed for the past few years for all of their purchases because our accounts were **nked. We were promised a refund for all payments we had made in the past for purchases we did not make. We have called three more times since November 5 and have still not received the refund, which totals approximately $799. It has been three months. Not acceptable at all.

  

  Business response

  02/13/2022

  Hello ******,
  
  I have reviewed your account and have reached out to the management teams the leasing and credit departments to confirm your account is not associated with any other companies or locations in any of our systems and to ensure you are credited for any invoices paid in error. 
  
  Supply invoice # ******** in the amount of $220.44 was credited back to your Quadient Postage Funding **ne of credit ending in ***** on 11/20/2021 since this was the original payment method. Upon review of your account, you are due an additional refund. 
  
  We value your business and are working to resolve this matter for you. I appreciate your patience, I have submitted a request to have the supply invoices looked at from 2018 to present date to ensure you are credited for any invoices that may have been billed to your company in error.
  
  I will reach out to you to provide an update as quickly as possible. In the meantime, please feel free to reach out to me directly at ****************** - Kimberly A**

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩