Business ProfileforKey Hyundai of Milford

The issue started on or around July 2nd or 3rd 2024! I brought my vehicle in because it continuously burns oil. I was told upon my arrival they will have to check this out. After waiting a couple hours I was told that there was indeed no oil in my car and that I wasn’t able to take it home with me because the engine needs to be replaced. My car was still in warranty because it’s under 100K! (However at this time it was very close around 99,500!!) I knew this was a holiday weekend so I was prepared for no update throughout the weekend! After countless attempts of trying to attempt to get an update on my vehicle, nothing. No return calls. I was updated maybe that next Tuesday and was told that they were working with my warranty and doing everything possible to get the new engine approved. I called the warranty company and was told there was no claim put in. I called Hyundai and they assured me it was and even gave me a claim number and an adjusters name. I called the warranty again and they told me yet again there was no claim put in and no adjuster by that name! Fast forward to 2 weeks later with no update and unanswered calls (they still have my car) I was told they have to do a “combustion chamber cleaning” which takes a couple hours and I can come pick up my vehicle. So for 2 weeks I had no vehicle for a procedure that took a couple hours. Oh and by the way they would not give me a loaner. I was told when I picked up my vehicle that the problem was fixed and I was all set. I was charged a deductible and told bring my vehicle back in 1000 miles. Well I didn’t make it 500 miles and my car broke down, no oil, and shakes . I have been calling this place since Sunday with no answer and no resolution. I am highly dissatisfied at the way I am being treated, further more they are responsible for the engine problem as it’s a known problem with these vehicles! I’m fed up With the customer service and the service department. Towing my car there with no answers.