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Business Profile

Fast Food Restaurants

Baskin-Robbins

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fast Food Restaurants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/05/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 4, 2023 I purchased a size small Strawberry Smoothie from Baskin-Robbins located at *** **** **** ******* **. It is advertised on a non-digital menu board inside the business for $4.99 before taxes. However, I was charged $5.39 before taxes for the item. When I questioned the price I was charged, the employee at the register told me that the only possible button on the register for a small Smoothie is $5.39. I responded, pointing to the menu board, that it's advertised as $4.99. The employee responded to me that the manager mustn't have changed the menu board. There was no visible written notice posted communicating to customers there was a change in cost of said product. No correction to the price or compensation was given or offered to me. I checked my receipt. In fact, the company over charged me for the beverage and in addition charged tax upon the over charge. I file this complaint for the purpose of the business correctly advertising their products for the correct prices. Current pricing of products sold need to be modified/adjusted to any/all menu boards including the company's drive-thru menu boards.

Baskin-Robbins is NOT a BBB Accredited Business.

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